Reply by Bookvip Apr 02, 2015

Thank you for your valuable feedback and we take all customers issues very seriously. We are able to look up reservations by the last name of customer, their email address, or telephone number, however, we are unable to locate any reservation with the information given by you to this web site. You can contact me direct at James@BookVip.com. As an owner, I pride myself in BookVip offering the most discounted vacation packages and having an A+ rating Better Business Bureau for our customer service.

The reason we can offer packages 70% off the retail rates is because the resorts subsidize the cost of these discounted vacations in exchange for your time during the resort preview. The resort verifies each reservation before issuing a confirmation number as resort is paying the cost of discounted vacation. A majority of the issues occur when the resort finds the terms & conditions are being circumvented. We will send over 300,000 families on dreams vacations alone this year! We have more actual customer video reviews than any other travel site. http://bookvip.com/sitereviews As a rapidly growing company we are not always perfect, however, I can be contacted directly at Jame@BookVip.com to resolve any issue or you can our call customer service call customer service 24/7 at 888 845 0602. Thank you
Author's
Dallas, Texas
1 comment

BOOKVIP.COM is everything people say they are.The customer service is terrible.

You can't understand the people who tries and set up your reservations. They will take your money and leave you hanging. I strongly recommend you not to deal with these people. SCAMMMM!!!!!

I booked online with them and when I called to confirm my reservation they didn't have any information on me. They charged my credit card and said I had free cancellation. NOT TRUE... The supervisors are as worst as the sales representatives.

I am very surprise this company is still open.Parents spend the extra money to make sure your family is not homeless during your vacation.

Review about: Bookvip Vacation Booking.

Review #606034 is a subjective opinion of a user.

PRODUCT OR SERVICE Bookvip Deal
Reason of Review / Monetary Loss Poor customer service / Not specified
Preferred solution Full refund

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BookVipOwner1
Miami, Florida, United States #957888

As an owner, we take every complaint extremely seriously.Please contact me at James@rvitravel.net.

We are the largest provider discounted promotional packages. The reason the vacation packages are up to 70% off is the resorts subsidize the cost of these discounted vacations in exchange for your time during the resort preview. The resort verifies each reservation before issuing a confirmation number as resort is paying the cost of discounted vacation. A majority of the issues occur when resort finds the terms & conditions are being circumvented.

We sent over 50,000 families on dreams vacations this year and are on track for 100,000. We have more actual customer video review than any other travel site. http://bookvip.com/sitereviews

Like any growing company we are not 100% perfect and always working to improve and an as owner I will do everything to resolve an issue.

Please contact me directly at James@rvitravel.net.Thank you

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