I placed a reservation for a timeshare in FL on the 19th of March and called back on the 20th to cancel. I was sent an email confirming cancellation and was told by the rep and via email that if my account was charged I would see refund within 5-7 days.
It has almost been a month and still no refund and each time I call I am being told I was never charged. I was told the same thing on today and sent rep a copy of the credit card statement so that she could see charge and she is still saying I cannot be refunded. I am very upset and disappointed in this treatment.
Not only will she not process refund but when I asked to speak with a manager I was placed on a long hold then hung up on. I don't know what I need to do to get my money back but I want my money now!!
Product or Service Mentioned: Bookvip Vacation Package Booking.
Reason of review: Poor customer service.
Monetary Loss: $677.
Preferred solution: Full refund.