I placed a reservation for a timeshare in FL on the 19th of March and called back on the 20th to cancel.I was sent an email confirming cancellation and was told by the rep and via email that if my account was charged I would see refund within 5-7 days.
It has almost been a month and still no refund and each time I call I am being told I was never charged. I was told the same thing on today and sent rep a copy of the credit card statement so that she could see charge and she is still saying I cannot be refunded. I am very upset and disappointed in this treatment.
Not only will she not process refund but when I asked to speak with a manager I was placed on a long hold then hung up on.I don't know what I need to do to get my money back but I want my money now!!
Review about: Bookvip Vacation Package Booking.
Reason of review: Poor customer service.
Monetary Loss: $677.
Preferred solution: Full refund.