Do you self a favor and book somewhere else. I booked a reservation for 12/30/14 thru 1/2/15 in Puerto Vallarta and I'm leaving tonight.
I changed my reservations 2 weeks ago and the guy who could not speak english, changed my reservation wrong and deleted my Itinerary number and now the can't find my reservation. This company is a GHOST. I received emails from travelnow.com, bookvip.com, info from Travelscape and all anyone can tell me is I need to talk to Expidia. When I called they said they didn't have a reservation in my name.
None of the above has any info about my trip. My credit card has been charged. On the site Bookvip.com it rings up my old reservation but thats it.
The hotel has a reservation that is not correct and told me I need to pay an additional 150 pesos per day per person.
Reason of review: Poor customer service.
Monetary Loss: $500.
Preferred solution: Full refund.
I didn't like: Customer service and web site.