Reply by Bookvip

Thank you for your valuable feedback and we take all customers issues very seriously. We are able to look up reservations by the last name of customer, their email address, or telephone number, however, we are unable to locate any reservation with the information given by you to this web site. You can contact me direct at James@BookVip.com. As an owner, I pride myself in BookVip offering the most discounted vacation packages and having an A+ rating Better Business Bureau for our customer service.

The reason we can offer packages 70% off the retail rates is because the resorts subsidize the cost of these discounted vacations in exchange for your time during the resort preview. The resort verifies each reservation before issuing a confirmation number as resort is paying the cost of discounted vacation. A majority of the issues occur when the resort finds the terms & conditions are being circumvented. We will send over 300,000 families on dreams vacations alone this year! We have more actual customer video reviews than any other travel site. http://bookvip.com/sitereviews As a rapidly growing company we are not always perfect, however, I can be contacted directly at Jame@BookVip.com to resolve any issue or you can our call customer service call customer service 24/7 at 888 845 0602. Thank you
Author's
Puerto Vallarta, Jalisco
4.6K views
1.0
Details
Customer service
Staff
Website
6 comments

Do you self a favor and book somewhere else.I booked a reservation for 12/30/14 thru 1/2/15 in Puerto Vallarta and I'm leaving tonight.

I changed my reservations 2 weeks ago and the guy who could not speak english, changed my reservation wrong and deleted my Itinerary number and now the can't find my reservation. This company is a GHOST. I received emails from travelnow.com, bookvip.com, info from Travelscape and all anyone can tell me is I need to talk to Expidia. When I called they said they didn't have a reservation in my name.

None of the above has any info about my trip. My credit card has been charged. On the site Bookvip.com it rings up my old reservation but thats it.

The hotel has a reservation that is not correct and told me I need to pay an additional 150 pesos per day per person.

Reason of review: Poor customer service.

Monetary Loss: $500.

Preferred solution: Full refund.

I didn't like: Customer service and web site.

Had an Experience with Bookvip?

Write a review

Comments

Anonymous
Miami, Florida, United States #926735

Thank you for your feedback. Please contact me as I would like to know when you why you charged 150 pesos approx $15 additional as some resorts have resort fees that are disclosed.

We are the largest travel promotions company online and send over 50,000 customers per year and have an A rating with Better Business Bureau

http://www.bbb.org/shreveport/business-reviews/travel-agencies/resort-vacations-international-in-natchitoches-la-90048356#bbbseal

Additionally you can view real BookVip.com customer videos on their actual vacations

http://bookvip.com/sitereviews

As an owner of the company we always looking to improve and you can contact me directly James@rvitravel.net. Thank you

Anonymous
to James Colligan #934906

So you own BookVip?I'm planning a 25th anniversary trip to Cabo.

I would very much like to book a vacation.

I am concerned I may ruin a very special occasion.

Please give me the bottom line....Hidden fees, double charges etc.?

Anonymous
to James Colligan San Leandro, California, United States #936734

James,

I read on the BBB that your company is getting all these deals....because....each of your so called winners, has to sit through 60-190 time share speech ( want it or not) now, why no one says anything about it?Also, if I'm a winner why I still have to pay?

Winners win, and if I have to pay $96.00 why not let me pay it upon arrival at the hotel?

And yes, your operators sucks, they don't even listen to you, talk over you and I could barely understand anything ( cheap labor...)

They say " only in America" you can get rich, except they forgot to mention...There are lots of educated consumers out there that work hard for their money!

Anonymous
to James Colligan Constantia, New York, United States #941442

If you do own or work for BookVIP, can you tell me, are you a crook, or do you just hire incompetent people?The result is the same.

We paid over $1000 to your company for a week at Sandos Plyacar. We were well aware of the time share aspect and perfectly fine with it. And we met all of your requirements fully.

Your totally incompetent staff got us NOTHING!

less than a week before we left we had nothing, no confirmation number, NOTHING! Then, 3 days before we were leaving we were told that they couldn't get us reservations at Sandos Plyacar, they could 'upgrade' us to Villa Del Palmar. It turned out later they knew from the beginning they couldn't get us into Sandos Plyacar, they just waited till the very last minute to tell us so they could strong arm us into going where you wanted us to go. Pay a bit more do they, Villa Del Palmar?

We did not want to go to Villa Del Palmar, it had nothing we wanted. We were denied a refund and told it was Villa Del Palmar or nothing. So, with a gun to our heads we agreed. Then just 48 hours before we left we finally got a confirmation letter and guess what?

NOTHING WAS INCLUDED! No a la carte restaurants, no room service, no in room min bar no top shelf liquor. All of these things your web site clearly states are amenities of the resort. The web site your staff referred us to to swindle us into agreeing to go there!

We had to spend literally the entire week before our vacation on the phone...

You seem to be pretty good at avoiding that.

We ultimately had to cancel and make other arrangements 1 day before we left. We had been told so many lies and been given such amazingly bad service we simply couldn't risk our vacation on your company. Who knows what else would turn out to be a lie once we got there?

Villa Del Palmar told us that nothing had been paid to them, and there was no penalty for canceling because it was within 48 hours, but your criminal organization refuses to give us our money back. I have consulted with an attorney in LA and have been told that a verbal contract based on false or misleading information is not binding. Your justification for keeping our money is false. We will prove that in court.

If you think this is over, that you can just lie to me and steal my money you are wrong. Complaints have been filed with the BBB (not the first I"m sure) the LA states attorney general, and I've retained a lawyer in LA to sue you for damages.

Enjoy the $1000, its chump change compared to what this is going to cost you.

Show more
Anonymous
to James Colligan Constantia, New York, United States #941459

Pure BS autoreply.I doubt this James is even a real person.

We emailed him, but I don't expect a response.

The Louisianna State's Attorney General's office can be found here:

http://www.ag.state.la.us/

Take the time to fill out a complaint

http://www.bbb.org/north-east-louisiana/

BBB or West Monro LA.The actual business address of these crooks is: Resort Vacations International 120 Fox Run Dr Natchitoches, LA 71457-7881

Anonymous
to James Colligan Tallmadge, Ohio, United States #941857

I don't care what your rating is or how many people you serviced.I paid for a room I could not cancel because your staff deleted my itinerary number.

Your out-sourcing is a joke. They can't speak english and ruined my trip. I was lucky after waiting an hour at the hotel to get the rooms as they were in the wrong names. They had the payment but no changes could be made except for calling expidia and expidia outsourcing said I don't have a reservation as did bookvip.com.

I will contact the better business bureau so they can correct their records.

Your company is flawed!I would NEVER use or recomend using your service.

comments