Booked a vacation through this scam site and tried to change the dates at the resort in Tennessee burnt down last summer. I tried on 11 different occasions to book another resort but never could get days they had availability.
I tried in June and Bookvip mentioned a surcharge for taxes and peak time applied to the tune of $120.00. I called the resort and they laughed and said they don't charge anything like that and they didn't know where Bookvip were getting these fees. I called back and was told it was now a sales tax of 24% that was charged by the state although the max sales and lodging is a total of 12.75%. So where is the 11.25% go?
I called on June 13, 2017 and spoke to a supervisor Jeff who said the hotel was charging the fee and who was I going to believe? I told him the hotel since they would be charged with fraud if they collected a tax and didn't send same to the state of Tennessee. Jeff told me why should they not collect the fee just because I was smart enough to see the discrepancy. Seriously?
So in fact they are upset that a consumer realized that the fees this scam site is trying to collect have been identified and a customer is calling them out on it. DO NOT purchase anything from this scam site as you will pay for it in the end.
This site is nothing more than a site that sells scam vacations that actually will cost more than the advertised prices. If Marco Torres ever reads this he is free to contact me at email@example.com
Product or Service Mentioned: Bookvip Vacation Package Booking.
Reason of review: Poor customer service.
Monetary Loss: $249.
Preferred solution: Full refund.
I didn't like: Lies told by representatives.