Booked a vacation through this scam site and tried to change the dates at the resort in Tennessee burnt down last summer.I tried on 11 different occasions to book another resort but never could get days they had availability.
I tried in June and Bookvip mentioned a surcharge for taxes and peak time applied to the tune of $120.00. I called the resort and they laughed and said they don't charge anything like that and they didn't know where Bookvip were getting these fees. I called back and was told it was now a sales tax of 24% that was charged by the state although the max sales and lodging is a total of 12.75%. So where is the 11.25% go?
I called on June 13, 2017 and spoke to a supervisor Jeff who said the hotel was charging the fee and who was I going to believe? I told him the hotel since they would be charged with fraud if they collected a tax and didn't send same to the state of Tennessee. Jeff told me why should they not collect the fee just because I was smart enough to see the discrepancy. Seriously?
So in fact they are upset that a consumer realized that the fees this scam site is trying to collect have been identified and a customer is calling them out on it. DO NOT purchase anything from this scam site as you will pay for it in the end.
This site is nothing more than a site that sells scam vacations that actually will cost more than the advertised prices.If Marco Torres ever reads this he is free to contact me at firstname.lastname@example.org
Review about: Bookvip Vacation Package Booking.
Reason of review: Poor customer service.
Monetary Loss: $249.
Preferred solution: Full refund.
I didn't like: Lies told by representatives.