Reply by Bookvip

Dear Daniel,

We appreciate the opportunity to address your concerns.

We are happy that since your situation was brought to our attention, you were contacted by Marco Torres, and we are now waiting for you to let us know when you would like to book your next vacation.

Regarding your concerns, I would like to apologize for any inconvenience and stress resulting from the manner of communication provided by our Customer Service agent.

As you now know, BookVIP is absolutely not a scam.

You booked your reservation in 2015, for travel during the 2015/2016 New Year’s holiday. When you called to cancel your travel dates due to work commitments, BookVIP generously extended the expiration date of your package for an additional year.

When you called to set your dates and finalize the reservation, your requested travel dates fell during peak season, when some resorts impose surcharges – which is customary in the industry.

The taxes are based on the retail rate of the promotion not necessarily the discounted promotional rate.

The details about taxes, if you care to see them, are clearly stated on the Privacy Policy link at the bottom of and here is what it says:

Taxes & Fees
The taxes are tax recovery charges pays to its vendors (e.g. hotels); We retain our service fees as compensation in servicing your travel reservation.

We have an A+ rating with the Better Business Bureau and send over 100,000 people on vacation per year and have more customer video reviews than any other travel site.

James Colligan

Booked a vacation through this scam site and tried to change the dates at the resort in Tennessee burnt down last summer. I tried on 11 different occasions to book another resort but never could get days they had availability.

I tried in June and Bookvip mentioned a surcharge for taxes and peak time applied to the tune of $120.00. I called the resort and they laughed and said they don't charge anything like that and they didn't know where Bookvip were getting these fees. I called back and was told it was now a sales tax of 24% that was charged by the state although the max sales and lodging is a total of 12.75%. So where is the 11.25% go?

I called on June 13, 2017 and spoke to a supervisor Jeff who said the hotel was charging the fee and who was I going to believe? I told him the hotel since they would be charged with fraud if they collected a tax and didn't send same to the state of Tennessee. Jeff told me why should they not collect the fee just because I was smart enough to see the discrepancy. Seriously?

So in fact they are upset that a consumer realized that the fees this scam site is trying to collect have been identified and a customer is calling them out on it. DO NOT purchase anything from this scam site as you will pay for it in the end.

This site is nothing more than a site that sells scam vacations that actually will cost more than the advertised prices. If Marco Torres ever reads this he is free to contact me at

Product or Service Mentioned: Bookvip Vacation Package Booking.

Reason of review: Poor customer service.

Monetary Loss: $249.

Preferred solution: Full refund.

I didn't like: Lies told by representatives.

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