Reply by Bookvip

Mrs. Boldt

Thank you for your valuable feedback as we take customer issues very seriously. I pride myself in BookVip offering the most discounted vacation packages and having an A+ rating Better Business Bureau for our customer service. The reason we can offer packages 70% off the retail rates is because the resorts subsidize the cost of these discounted vacations in exchange for your time during the resort preview. The resort verifies each reservation before issuing a confirmation number as the resort is paying for the cost of the discounted vacation. In doing the verification for special promotion Great Parnassus the resort discovered they did not have any more room for Presidents Week as it as a holiday so you were refunded on Date/Time: 02/09/2015 10:26:06 AM EST Transaction ID: 2576012536 We do recommend to if you plan to travel during holiday periods to book in advance due to availability

We will send over 300,000 families on dreams vacations alone this year! We have more actual customer video reviews than any other travel site. http://bookvip.com/sitereviews As a rapidly growing company we are not always perfect, however, I can be contacted directly at Jame@BookVip.com to resolve any issue or you can our call customer service call customer service 24/7 at 888 845 0602. Thank you
Author's
Calgary, Alberta
1 comment

Bought my holiday.They took my money and assured me my confirmation would be in my email.

9 days before departure I am confirmed by Jen but need to wait for 48 hours. 8 days before I called again, am confirmed by Gerda, just another 24 hrs.. 7 days before departure I get a "I'm sorry" notice that I no longer have a holiday. I had my plane ticket.

I had to insist to get my money back, I still have not received it.

I deserve a payment for the tickets, but they just say "I'm sorry".They should be off the market

selma from calgary

Review about: Bookvip Vacation Package.

Reason of review: Poor customer service.

Monetary Loss: $1360.

Preferred solution: Full refund.

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BookVipOwner1
Miami, Florida, United States #957900

As an owner, we take every complaint extremely seriously.Please contact me at James@rvitravel.net.

We are the largest provider discounted promotional packages. The reason the vacation packages are up to 70% off is the resorts subsidize the cost of these discounted vacations in exchange for your time during the resort preview. The resort verifies each reservation before issuing a confirmation number as resort is paying the cost of discounted vacation. A majority of the issues occur when resort finds the terms & conditions are being circumvented.

We sent over 50,000 families on dreams vacations this year and are on track for 100,000. We have more actual customer video review than any other travel site. http://bookvip.com/sitereviews

Like any growing company we are not 100% perfect and always working to improve and an as owner I will do everything to resolve an issue.

Please contact me directly at James@rvitravel.net.Thank you

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