Reply by Bookvip

Dear Micah,

We appreciate your feedback and are happy that everything worked out. Above all else, providing excellent customer service is our main goal.

We look forward to hearing from you when you are ready to plan your next vacation.
Author's
Woodbridge, Virginia
0 comments

Hello,

Since posting my review BookVIP has reached out and has fixed my issue. I now realize that there was a misunderstanding with my reservation for Secrets Playa Mujeres as the resort reclassified their resort as Ultra Luxury which raised the rate but bookvip has honored the original price at their expense. I am very pleased with their fix.

I sought to remove the post on pissedconsumer but realize that it requires me to say that my original claim was false - which I will not do.

I request that you remove the original posting, but I will not submit a notarized statement saying that my original posting was inaccurate.

Thanks,Micah

Reason of review: Happy for another reason.

I liked: Follow up to reinstate our reservation.

I didn't like: Original cancelation of our reservation.

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