Since posting my review BookVIP has reached out and has fixed my issue. I now realize that there was a misunderstanding with my reservation for Secrets Playa Mujeres as the resort reclassified their resort as Ultra Luxury which raised the rate but bookvip has honored the original price at their expense. I am very pleased with their fix.
I sought to remove the post on pissedconsumer but realize that it requires me to say that my original claim was false - which I will not do.
I request that you remove the original posting, but I will not submit a notarized statement saying that my original posting was inaccurate.
Reason of review: Happy for another reason.
I liked: Follow up to reinstate our reservation.
I didn't like: Original cancelation of our reservation.