Reply by Bookvip

Dear Sheila,

We appreciate the opportunity to address your concerns.
The vacation packages offered by BookVIP are amazingly affordable because the participating resort partner is paying the 70% discount in exchange for your time during the 90-120 minute preview.

It is the resort’s prerogative to schedule the presentations at their discretion and BookVIP has no control over the time or length of the presentation.

In an effort to accommodate you, the resort offered you an alternate tour time, which was also inconvenient for you. It is never possible to tour on the day you leave.

We have made several attempts to reach you to discuss a good faith offer for the misunderstanding and await your response.

We send over 100,000 people on vacation per year and have more customer video reviews than any other travel site:

James Colligan
Resort Vacations International/

Jacksonville, Florida
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-booked vacation in Orlando FL

-was clear with the representative that I could not attend a presentation on Saturday, due to a work function

-was told IF the resort booked me for Saturday, I could change it

-received confirmation, tour booked for Saturday

-called resort, told to call back next day

-called resort again, phone lines down "Your call cannot be connected, please try again)

-next day, called again, phones still down

-called a third time, and was told they had no available spots on Sunday and that I should call my marketing company (bookVIP)

-called marketing company, they said they could not do anything. Asked them to intervene on my behalf with the resort

-bookVIP rep placed me on hold and 'called the resort', then told me she got the same answer

-called resort again. was told no one from bookVIP had called them at all.

-asked about a change in time on Saturday, and was told even an earlier time (8AM) would not work because I would not be out of there until 11 AM (90 minutes turns into 3 hours).

-was also told that, since I was checking out on Sunday, I could not do the tour on Sunday anyway (cannot do tour on check-in or check-out days, again, not told this by bookVIP)

I ended up having to book different accommodations at the last minute, and file a dispute with my bank to have the charges reversed due to the lies and fraud.

Unless you have a completely open schedule and can accommodate them (instead of the other way around, as it should be), I would not recommend booking through bookVIP.

Product or Service Mentioned: Bookvip Vacation Package Booking.

Reason of review: given false information.

Monetary Loss: $247.

Preferred solution: Full refund.

I didn't like: Being lied to repeatedly.

  • Lied About Terms Of Service
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