Bookvip's reply to:
Bookvip - False Advertisement and disrespect by your agent
I am making a complaint about your agent, i booked for an hotel paradise cancun resort today around 10:30 pm to 10:50 pm
when i called to confirm for my reservation the guy said that the fact that me and my girfriend were not married do not allow us to go to this hotel...When i looked to the term and condition it was saying married or cohabiting together, when i told the guy, he put me on hold and took it off, in front of me say refresh please; very disrespectful and after he try to sell me another package of a 100 more, so instead of 299$ like in your website saying it 399$ but wait a min he said it comes up to 502$ at the end of the road to include your taxes,,, i looked to your website,,, it doesn't talk about taxes,,, you should write 399$ + Taxes to your ad...
So all this is bad customer service, and false advertisement... I am going to cancel the airplane tomorow...
Bad agent...If i was your boss and believe me; where i work if one of my people would treat all my clients like that, i would fire them...
Review about: Bookvip Vacation Package Booking.
Reason of review: Poor customer service.
Monetary Loss: $299.
Preferred solution: Deliver product or service ordered.
I didn't like: Poor customer service, False advertisement, Disrespectful.