We booked a trip to Mexico for January 2017 and had an excellent experience! While the stay did cost $200 more than the advertised price (due to taxes and resort fees), we felt we got an excellent deal on an all inclusive resort with a very nice kitchenette room, in a resort located directly on the beach with several restaurants to choose from.
Customer service was completely up front and honest, and very easy to work with over the phone or by email. We had a last minute flight delay due to bad weather and customer service was easy to reach, as well as very accommodating in pushing our reservation back by one day. At the last minute our plane was able to ***, and I easily called back and the reinstated the original reservation.
The "90-minute presentation" was more like half a day with travel time, breakfast, etc., but more than worth the amazing vacation deal we got. I would gladly book with BookVIP again.
Product or Service Mentioned: Bookvip Vacation Package.
Reason of review: Good customer service.