Here's a response I sent to BookVIP when they asked for my feedback. I had paid for a $499 deal to Cancun, and after all taxes and fees were added, the price I paid was $612. I booked and paid at least a month out. What followed was an aggravating nightmare (almost every day for an entire month). Here is my response:
"BookVIP is horrible. You guys will never get a good review out of me. I lost track of how many calls, emails and texts you sent me claiming that if I didn't call you back immediately, I might lose my reservation. I made a dozen or so calls back worried about my reservation only to be told that nothing was wrong. Why would you idiots keep sending me messages like that??? I even hit "STOP" on the text replies and you still kept sending me text messages!!! I even talked to your phone reps and told them to make a note not to call me anymore!!! You guys suck.
Worse yet, you guys tried to rob me of an additional $100. For an entire month you kept stringing me along, telling me to call you (then only to tell me that nothing was wrong with my reservation), but when I was only hours away from boarding my plane, you guys called me one more time and said I still owed $100 in hotel taxes and fees!!! Why would you wait until the last second to tell me that?????? I argued with two phone reps and a "supervisor" who finally told me I could "settle the balance with the hotel". I hung up very angry. When I arrived at the hotel, I brought this up. I paid my vacation in full, even confirmed that I had a zero balance with the hotel, yet I have a phone message from you saying that I owe the hotel fees of $100. Even the hotel had no idea what you were talking about. F**k you guys. Don't ever contact me again. I will be sure to destroy your reputation as best I can as a "booking" agency."
Review about: Bookvip Vacation Package.
Reason of review: Order processing issue.
Preferred solution: Let the company propose a solution.
I didn't like: Illegal practices, Poor customer service, Shady.