Reply by Bookvip Apr 02, 2015

Mr. Tripp,

Thank you for your valuable feedback as we take customer issues very seriously. I pride myself in BookVip offering the most discounted vacation packages and having an A+ rating Better Business Bureau for our customer service. The reason we can offer packages 70% off the retail rates is because the resorts subsidize the cost of these discounted vacations in exchange for your time during the resort preview. The resort verifies each reservation before issuing a confirmation number as the resort is paying for the cost of the discounted vacation. This vacation reservation was place on 2/1 verification for special promotion at Westgate, During the resort’s reservation verification, the resort discovered they did not have any more promotional rooms for Presidents Week as it as a holiday. We offered an alternative which you declined so you were refunded on Date/Time: 02/09/2015 10:28:16 AM EST Transaction ID: 2576014952 Transaction Type: Card Refund Amount: -419.4. We do recommend to if you plan to travel during holiday periods to book in advance due to availability.

We will send over 300,000 families on dreams vacations alone this year! We have more actual customer video reviews than any other travel site. http://bookvip.com/sitereviews As a rapidly growing company we are not always perfect, however, I can be contacted directly at Jame@BookVip.com to resolve any issue or you can our call customer service call customer service 24/7 at 888 845 0602. Thank you
Author's
Norfolk, Virginia
1.2K views 1 comment

I am on the phone with one of Bookvip.com reps right now.They called to tell me that the room previous reservation (6 day, 5 nights) booked earlier this week is no longer available.

Of course they have already charged my credit card. The alternative resort they have offered does not have the same amenities. Two of my minimum requirements is a hot tubspa and fitness center. Their alternative has neither.

They also offer to sell me some 3 night stay to use for some future date.Guess I will have to wait and see if I get my money back.

Review about: Bookvip Vacation Package.

I didn't like: Having my reservation cancled.

Review #591683 is a subjective opinion of a user.

3.0
Staff
Price Affordability
Customer service
Website
PRODUCT OR SERVICE Bookvip Vacation Package
Reason of Review / Monetary Loss Order processing issue / $419
Preferred solution Deliver product or service ordered

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BookVipOwner1
Miami, Florida, United States #957906

As an owner, we take every complaint extremely seriously.Please contact me at James@rvitravel.net.

We are the largest provider discounted promotional packages. The reason the vacation packages are up to 70% off is the resorts subsidize the cost of these discounted vacations in exchange for your time during the resort preview. The resort verifies each reservation before issuing a confirmation number as resort is paying the cost of discounted vacation. A majority of the issues occur when resort finds the terms & conditions are being circumvented.

We sent over 50,000 families on dreams vacations this year and are on track for 100,000. We have more actual customer video review than any other travel site. http://bookvip.com/sitereviews

Like any growing company we are not 100% perfect and always working to improve and an as owner I will do everything to resolve an issue.

Please contact me directly at James@rvitravel.net.Thank you

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