Reply by Bookvip

Hello Patricia,

All of our special promotional packages are based on availability. The demand for your preferred destination was overwhelming and exceeded the allotment which was set aside for this special promotion.

Since you were not interested in changing destinations, your package was cancelled and a refund was immediately processed (prior to the posting of your review).

Best regards,

James Colligan
Owner
BookVIP.com
James@bookvip.com
Author's
1.5
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I booked yesterday and guaranteed one of 3 hotels over the next year. I was available every month for 12 months.

Within minutes both myself as well as a representative tried EVERY 3 night sequence of every month and ZERO of the 3 hotels were available. She told me she would request a refund and apologized. Today a different rep called me and went through the same DAMN sequence. I am at work and have ZERO time for this.

Just refund my money and I will walk away.

This is CRAZY! I have used this before with a time share and not had a problem booking but this deal is wrong!

Reason of review: Not as described/ advertised.

Monetary Loss: $299.

Preferred solution: Full refund.

  • Terrible
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