I made reservation to Cancun through Book VIP for 25th years anniversary. They confirmed my reservation right away and I received another email after 2 days about urgent matter about my reservation and asked me to call customer service which is called them and found out hotel is overbooked and cancel my reservation 3 days before my flight.
This company is scam and not trustable. I don't know how can I find room 3 days before the flight time. my credit card charged right away and don't know when will be the refund.
they hold the money which I can not book another hotel. This was big mistake and I hope no one does the same thing
Product or Service Mentioned: Bookvip Vacation Package.
Reason of review: Not as described.
Preferred solution: Full refund.