after me providing all the information they originally asked for, now i am required to send in a copy of my income form. i do not feel comfortable giving that information out.
i would just like to be refunded my money. there was no problem any of the other times i spoke with someone about my reservations and even called the hotel to verify about my reservation. all of a sudden now they want proof, after i have been billed. like i said i am not comfortable sending out my personal information.
it is bad enough that ive been told everything went through and has been completed.
then why now do i need to send in proof? if it has been completed and is good to go?
Product or Service Mentioned: Bookvip Customer Care.
Reason of review: Poor customer service.
Monetary Loss: $149.
Preferred solution: Full refund.
I didn't like: One day its confirmed then the next need additional information.