Reply by BookVIP

Dear Mr. Schnedecker

Thank you for your feedback. All of our vacation packages are promoted as first-time visitor promotions that require a resort preview. Our resort partners are subsidizing the rates for folks who meet certain demographics and agree to attend a no-obligation fun and informative preview of the benefits of membership of the participating resort. All reservations must speak to one of our representatives to ensure that the travelers are eligible and have agreed to all terms and conditions which are visible on each of the offer landing pages. You mention that you did not purchase from us, if you had, you would have discovered that prior to booking dates and charging you, we would have made sure you were aware of 100% of the details and had you agree both verbally and in writing to all of the terms. We are very proud that we have tens of thousands of written testimonials from extremely happy travelers and more video testimonials than any other travel website in the world with over 25,000 happy on property video reviews.
Thank you again for your opinion, if you reconsider and think 90 minutes of your time is worth savings of as much as 83% off of retail which can amount to way over $1000 in many cases then you may want to Book your next amazing vacation with our company.
Warm Regards
Marco Torres
Verified Reviewer

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

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Update by user May 10, 2020

Dear Mr Torres,Appreciate the explanation of what lies beneath the appealing advertisement, but I was already briefed this on the phone. Unfortunately you do not address the root problem— deception.

I spent a good deal of time weeding through the choices of a vacation to Orlando unnecessarily since I had no intention— and by the way, would not even “qualify” — to purchase a hotel stay that included a sales pitch for some sort of timeshare arrangement.

I was informed being upfront was not an option. Making it blatantly obvious to potential vacationers that a significant discount was in exchange for a timeshare pitch is not something your company is interested in— I get it; but it is what it is: deceptive.(I also note you’ve “outed” me— nice touch :( )

Original review posted by user Apr 10, 2020

As I stated to the very nice and patient customer service representative, your company deals is selling timeshares but it is not readily apparent to the customer. Facebook knew I was searching for a vacation, so I was given your advertisement that does not state you are a timeshare seller.

Although I wasn't interested in that particular advertised vacation, I did do a search for a vacation location I was contemplating on your website.

Your website looks similar in structure to any other hotel/vacation selling website. One is hard-pressed to get that distinction from the onset and I feel it is very deceptive and quite frankly: dishonest.

User's recommendation: If you are amicable to participating in a timeshare sales pitch in exchange for discounted accommodations, then fine. Just be aware that is what will be required to get the discount.

Preferred solution: Let the company propose a solution.

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