Thank you for the opportunity to address your concerns. I would like to apologize for any inconvenience from the manner of communication provided by our Customer Service agent.
It is disappointing that the agent was unable to access your reservation when you called due to a temporary system error and that you were not advised properly of the problem. We appreciate you bringing this to our attention. Happily, you were contacted by a manager of BookVIP once the situation was brought to our attention, you have been provided with a copy of your original receipt, and we look forward to hearing from you when you are ready to book that much-deserved vacation. We have an A rating with the Better Business Bureau, send over 1,000,000 people on vacation per year and have more customer video reviews than any other travel site: http://bookvip.com/sitereviews.
James Colligan Owner BookVip.com James@bookvip.com
We booked a while back and they could not find our reservation anywhere so we so we can not take the trip