Reply by Bookvip

Dear Jennifer,

We appreciate the opportunity to address your comments.
The vacation packages offered by BookVIP are amazingly affordable because the resort partner is paying for 70% of the cost of these promotions.
Due to the limited number of packages available, the resort partners set forth certain eligibility requirements to ensure that the packages are enjoyed by the guests for whom they are designed. As the booking company, BookVIP must ensure that all guests are eligible for the promotional packages before reservations are made and sent to the participating resort provider.
The Terms and Conditions governing every vacation package can be found at the bottom of each hotel offering page (the usual location used by most websites worldwide to disclose any terms and conditions which may apply to use of the website or offer) and are printed in a normal font.

Each of the Terms and Conditions, are also disclosed over the phone before any transaction is completed and each customer would need to agree in writing to these Terms and Conditions prior to any billing. Because this process was not completed, you never had a reservation with us and were not charged. Therefore, there is nothing to be refunded.

All credit card information entered into our system is automatically encrypted and secure and is not accessible to anyone. Additionally, since you did continue with the reservation none of the information is saved.

BookVIP has thousands of happy travelers every week, and has more video testimonials from happy customers than any other travel website in the world. Please refer to
James Colligan
Resort Vacations International/
Fayetteville, North Carolina
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Number of Destinations

I was thinking that I was booking another family vacation for Gatlinburg Westgate. Only to put my Card information in, and receive a confirmation...Then told to call a number in which, I was told in order to book this, I had to be between 30 and 70 years of age, with a minimum income of 60,000.

This information should have been provided before I put my most important information in. Im not sure if my card was charged, if my information was saved to a database. Fraudulent Transactions are at a High Peak right now. Not only that, But I also tried the Down payment method for 59.00, and the website kept timing out.

So , again, I am not sure if my information was saved or if and How I can cancel this. This has me very concerned. However, Im more upset at the fact that I thought I was taking my family on another vacation and a great price( We just left Myrtle Beach Feb 19- Feb 22) Booked through Booking.Com.

I guess I should just stick to what I know. I am Very disappointed.

Product or Service Mentioned: Bookvip Vacation Package Booking.

Reason of review: Order processing issue.

Monetary Loss: $300.

Preferred solution: Full refund.

I liked: Prices.

I didn't like: Having my reservation cancelled, Company phone calling service, No refund, Bait and switch.

  • Gatlinburg TN
  • Discriminatory Customer Service
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