Reply by Bookvip

Dear Donita,

Thank you for sharing your experience with us. We appreciate all feedback.

We are sorry that your travel dates could not be accommodated by the Orlando resort you choose and that you were not interested in visiting any other resort in the area that had availability on your travel dates.

That being said, please note that your trip was cancelled and your credit card was never charged. BookVIP cannot be held responsible because you purchased your plane tickets prior to receiving final confirmation of your reservation from the resort.

Our special promotional packages are sponsored by the resorts and the rooms are discounted up to 77% from the retail rate because the resort is subsidizing the room in exchange for your time during the resort preview.

Every once in awhile, the participating resort provider discovers that the rooms have been over-booked and the reservations are honored on a first-come, first-serve basis.

Of course, this puts BookVIP, as the booking company, in the uncomfortable position of being the bearer of bad news to our customers.

BookVIP has thousands of happy travelers every week, and has more video testimonials from happy customers than any other travel website in the world!

James Colligan
Customer service
Product or Service Quality

After spending an hour on the phone booking a resort in Orlando with Book VIP I purchased airline tickets from South West Airlines. The following day I received an email from Book VIP telling me to call them concerning an urgent matter with my resort reservation.

I called them and they informed me that the dates I reserved are no longer available. I proceeded to ask how they could book me a room that was not available. The only response I got was that the line was breaking up (even thought I could hear them very well) and the person could not hear me so I should call back at another time. I am beyond pissed!

Since I already have airline tickets I have no other choice than to scram to find a room that will cost me much more than my budget can afford. It's horrible that they would treat people this way.

Product or Service Mentioned: Bookvip Vacation Package Booking.

Reason of review: They cancelled my reservation.

Monetary Loss: $500.

Preferred solution: Honor my reservation!.

I didn't like: Deceptiveness of the company and customer service agents, Phone communication was poor due to english barrier, I do not like book vip and will never use it again, Bait and switch.

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