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Im trying to cancel an existing booking, with no itinerary yet. My husband refuses to be involved with timeshare and will not attend a promotional event. Therefore, I must cancel our reservation# 951355 - transaction# jdjhb5ba for $215.

Thank you!

Pamela Neal

03-26-2021 On 11-13-2020 my husband, Kenneth Davis, purchased a package to go to Cabo MX with the upgrades and $595. was charged to our Credit Card ending #2034.

He bought this to surprise me. Then on 12-11-2021 I, Theresa Davis, bought a package with the upgrade for $595 to Cabo MX for us. I told my husband, and then he told me he had already gotten this package. I read on my confirmation that we could not go to Cabo twice so I then immediately called VIP about my mistake to cancel my 2nd package to Cabo to get my $595.

back. The woman I said I could use my second package any time and that I could change it to Cancun. I told her we already had plans to travel to Mexico in January 2021, and that we could not afford to travel twice to MX. She told me that was no problem and that we could use the packages anytime.

(She never asked our ages when she told me this)_ so I said ok, I will keep my package. A week ago, due our stimulus check, we decided to add one of our Cabo package to our this year 2021 vacation to Cabo to our current plans, BUT we were told we could not travel to any destination before going to our BookVIP vacation. I then asked if we could book for Jan 2022. The fallowing year.

Well, then, and only then, we were asked how old we would be in 2022 and I said I would be 68 and my husband would be 72.So (here you need to remember when I tried to cancel one of our packages that we were told we could use it an ANY TIME in the future) -- Here is where the problem arises. We cannot use ANY of the two packages we purchased now because my husband turned 70 last Sept!! I even tried to see if we could use our $1190. we paid you anywhere else even in the US and was told not anywhere… Well then what happens now?!

Is it really fair for you to keep our $1190. For nothing?! I asked the person I was talking to and he said he would refer our two vacations to the refund department. This was on 3-15-2021.

We have not heard anything yet. I believe we deserve a full refund of our $1190. based on this information. Please advise where we should go from here.

Thank you for your time. Kenneth and Theresa Davis

I booked a reservation, not knowing that covid-19, the pandemic would hit, and take the lives of over 500.000 humans in the US alone. We are unemployed on top of it all.

I'm only requesting at least a partial refund and asking that Bookvip meet me half way, and they refuse to issue me a refund during this hardship and pandemic!!!! I requested to speak with a manager or someone with a higher leadership level to make a decision, and the rep would not allow me to speak with anyone! Wow! This is very frustrating and not a good customer experience at all!

They will take your money and not care at all.

I'm trying to cancel due to Covid-19 pandemic, and I'm only requesting at least a partial refund. They have been unreasonable and keeping my hard earned money when I am now unemployed and in a hardship situation like so many!

DURING THESE HIGH RISK COVID TIMES BOOK VIP SHOULD HONOR TO CANCEL AND REFUND PEOPLES MONEY. I HAVE HAS COVIS 2 AND AM VERY HIGH RISK AND WOULD LIKE MY FULL REFUND.

WHATS IT TAKE TO GET ALL BACK DUE TO NOT WANTING TO RISK MY AND MINE FAMILIES LIVES DURING THIS PANDAMIC. THERE IS NO TIME STAMPED ON THIS VIRUS AND I AM UNWILLING TO TRAVEL TO ANOTHER COUNTRY TO BE A HIGHER RISK TO AMERICA UPON TRAVEL. IF WE DONT STOP THIS, THE COVID WILL NEVER DIE DOWN, ON TOP OF MY SON HAD A MAJOR HEAQD SURGERY AND SHAS MORE TO COME AND WE ARE NOT RISKING HIS HEALTH FOR ONE SINGLE MOMENT. SURGERIES WILL BE SOREAD OUT OVER THE NEXT 3 YEARS, SO IT IS NOT POSSIBLE TO USE THIS PACKAGE BEFORE IT EXPIRES.

BOOK VIP HAVE SOME COMPASSION FOR PEOPLE AND THEM NOT WILLING TO RISK THEIR LIFE DUE TO THEIR CICUMSTANCES.

REFUND PEOPLE WITH OUT QUESTION DURING THIS PANDEMIC. WE DID NOT PURCHASE THIS WITH KNOWING THAT THE WHOLE WORLD WAS GOING TO BE ON LOCK DOWN..VERY SAD PLEASE REFUND MY MONEY, I COULD USE IT FOR MEDICAL BILLS INSTEAD OF A TRIP THATS HIGH RISK AS WELL NEVER GOING TO BE AN OPTION.

NO ONE WAS TOLD THAT THERE WOULD BE A PANDEMIC WHEN PURCHASING THESE PACKAGES, AND ONE THAT INVOLVES EXTREMLY HIGH RISKS....

Terrible customer service, they bug you to death with high pressure sales pitch calls even ahead of your vacation. They asked for multiple forms of ID and your annual income, threatening us that if we didn't make more than $100k we would not "qualify" and they would terminate our vacation.

All we agreed to was a 2hr no-obligation presentation! They got upset that we did not arrive the day of our reservation, we arrived a few days earlier by plane for a longer stay in Cancun. They cancelled our reservation after we told them we stayed with a relative there. It is none of their business when I arrive or leave nor who I stay with when I am on vacation!

I don't live there! Stay

I recommemd staying far away from this company, what a misrepresentation of a vacation purchase! With the "extra" fees for prime dates and limited hotel availability we felt like the originl $599 deal was misrepresented and it ultimately didn't end up being a great deal! What a mistake to treat someone that has visited over 30 countries and has almost 2 million flight miles..and no not credit card points!

Now they don't want to issue me a refund but extend the expiration date? I want nothing more to do with this company and will certainly not recommend their trickery!

refund my money...i said I wanted out before his interrogation was over...please reverse the charge on my account asap.

Thank uou

I've been trying everything to book something for around a month and still have not had any resolve to the problem the people that answer the phone always say they are going to send an email and so far not once.

I arrived at the Tahiti resort in Las Vegas to be told my reservation was cancelled. I was told I was traveling in a group and not eligible for the promotion.

I was not traveling in a group and not provided a refund. I was cheated and now enjoying the Hilton for 1/3 of the daily rate the resort was charging! I don't trust VIP Booking!

FYI they called me for the trip, I had no intentions to travel but the deals was great but not guaranteed! The photo is me at the Hilton!

The person I spoke with was kind. The offer does not apply to us however, and that was disappointing.

We had plans to go to Wisconsin Dells this year and saw an offer on Bookvip. Being either Married or cohabitating by their standards did not work for us. We are Married and do cohabitate. For our own reasons we keep our licenses as they are beings he owns property in another state and I keep mine for the property here.

We switch between houses. It works nicely for us. :) Our family benefits from 2 locations. We do not choose to include the government.

Marriage is not paper. We do not need the paper. It was unfortunate to hear we don't qualify.

:(

We were told to look at singles vacations however there were none for wisconsin dells. It's too bad.

This company is a fraud in my honest opinion. The representatives are very misleading in regards to the terms and conditions and out right lie about their policies.

I am awaiting a refund from them yet to be received because I do not qualify for this package yet they wanted to give me a voucher which makes no sense if I don't qualify.

The cancellation representative was beyond rude and unhelpful. I strongly advise against booking with this company and they should consider new reps with more knowledge and training on how to treat customers who are trying to spend their hard earned money especially