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Bookvip's reply to:

Dear Sylvia, Thank you for your valuable feedback. I am pleased that a supervisor was able to speak with you and resolve your concerns. As the fastest growing travel company in the world, we are not perfect and sometimes do make mistakes, however, we use this forum for...
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#1130682
Bookvip's reply to:

Dear Freda, We appreciate the opportunity to address your comments. Above all else, providing excellent customer service is our main goal and all of our customer service agents are highly trained and qualified. We apologize for any stress caused by the manner of...
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#1128864
Spacious room with a king bed and mini bar fully stocked. Very neat and clean with maid service twice a day. Well manintained property with a many pools, swim up bar, gourment restaurants, 24 hr coffee shop, and a buffet restaurant that is open for breakfast, lunch and...
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#1121560
A quick trip to Williamsburg, Virginia allowed us to see parts of Northeast we had never seen before. Old town feel throughout our entire stay. Thanks BookVIP the savings was so worth it." Description: We recently spent three nights at this hotel, while visiting the...
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#1121562
We spend a wonderful week at the hotel. Couldn't do enough for us. The food was outstanding. The people super friendly and polite. Our room was very clean and the service in pool area, lobby etc was extraordinary. The kids had a blast. Wouldn't hesitate to book again.
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#1121563
My husband and I stayed the night before visiting universal studios. The resort is very close to the park, close to Wal-Mart and plenty of places to eat nearby. Our room was nice, the pools also. The private island is very pretty. Overall, we were very happy with our...
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#1121565
I absolutely LOVE this hotel!!!! Super clean rooms and entire facility!!!! The people are always so friendly and accommodating!! Had some friends come over and hang out with us while on our week stay here. The employees were very kind and always able to answer any...
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#1121564
We enjoyed our trip very much! It was so beautiful in Cancun and at the hotel. Our food was great and service excellent. Our waiters, especially, Omar Benito Barradas, made us feel like family. He seemed genuinely happy to see us each day!
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#1121566
Bookvip's reply to:

Dear Bobbi, Than you for your feedback. Your reservation had been cancelled and your full refund was in process before you posted your review. Unfortunately, you were not eligible for the promotion offered by your preferred resort since did not meet the resort's...
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#1107037
Bookvip's reply to:

Dear Mark, I understand the disappointment you must have felt when you realized that your reservation had not been changed from June 20, 2017 to September 12, 2017, and would like to apologize for any inconvenience and stress resulting from the manner of communication...
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#1099199