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Hello Calandthia, We are happy that prior to this review being posted, you had been contacted by a supervisor and all issues were resolved. All of our calls are recorded, so we appreciate your comments as we are able to use the calls as valuable learning tools. As...
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#1358386
The hotel consists of various buildings, all beautifully done; the architecture is really enchanting. Our Jr. Suite overlooking the ocean and pool/palm tree area (beautifully done! - 4 pools,1 with swim-up bar) was wonderful; so was the entire staff. Everybody always...
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#1366087
Villa del Palmar is everything you can ask for in a resort! Great rooms, amazing ocean view, great facilities and amenities, amazing spa, the food is superb... Couldn't have asked for a better or most restful vacation. Be sure to ask for ocean view room!
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Stayed for a long weekend in an easily accessible part of Orlando. Staff welcomed us and offered us preferred rooms. Secluded room helped us forget about neighbors. Text messaging for questions & room service was a plus! Pool, Bar, Restaurant, Bus Shuttle, Cafe,...
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Product
Westgate Resorts Westgate Lakes Resort And Spa Vacation Ownership
#1360618
Bookvip's reply to:

Dear Kayla, Thank you for the opportunity to address your concerns. The package price advertised on our website does not include taxes (and not advertised as “including taxes”). The total amount you paid for your package was $737.90. The addition of government taxes...
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#1356752

Testimonial

I recently travelled to Sandy’s Finisterra, Los Cabos with a friend for a relaxing September getaway. This resort was recommended by a travel agent friend of mine so we booked. So happy we did! The resort is beautiful. Built practically into the side of beautiful...
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Bookvip's reply to:

Dear Lillie, We appreciate the opportunity to address your comments. Above all else, providing excellent customer service is our main goal. All of our calls are recorded, and after listening to your calls, our staff did not intentionally hang up on you. We apologize...
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Las Vegas,Nevada
#1353698
I stayed on West side during my prior visit. I decided the East side this time around and I love it! East side is very peaceful not a lot of traffic. The resort is very nice. The service very good with friendly stuff. Location is perfect for snorkeling or diving. Rooms...
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#1366079
We had so much fun. There were five of us that went and we so enjoyed all the activities and shows at the Villa. The taco bar was wonderful as was all the food we had while there. We did the all inclusive for 3 out the 7 days and it was a great deal considering we ate...
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#1366077
Friendly, helpful, clean and fun! GREAT pizza by the lower pool. Pools are warm and clean. Amazing view from ocean side balcony, highly recommend! Take a cab for the $9 to town and save your legs, the beach is deep to walk in.... fun for the first 50 feet and then...
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