Bookvip's reply to:

Bookvip - Miscommunication

Dear Jasmine,

Above all else, providing excellent customer service is our main goal. We apologize for any confusion surrounding your reservation.

The promotion you booked is for 2 adults and 2 children, 12 years old and under. Currently, you are the only person listed on your reservation – no guests are reflected.

The third adult is welcome to book their own promotional package for this resort, based on eligibility and availability.

Please be sure to contact us in order to update your reservation with your guest(s) information.

Thank you.

Best regards,

James Colligan
Owner
BookVIP.com
James@bookvip.com
author's review
ID
#1813542 Review #1813542 is a subjective opinion of poster.
Service
Bookvip Vacation Package
Loss
$300
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer

Given wrong info via email & over the phone! My reservations are approaching & I have 2 people that have purchased flights and just learned one can not come only 2 adults and 2 children are allowed but I have 3 adults.

I was told via phone that 4 adults could come now Im being told that 3 cant. There is no attempt to resolve the issue not even an apology.

I was given the number to the resort and told to call them but the number provided was disconnected. Ive never experienced anything like this.

User's recommendation: RUN.

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Bookvip - We’ve loved the resort

We are at the Villa del Palmar resort in Los Cabos. We’ve had a great time, a wonderful time. We’ve made such great memories. We’ve loved the resort. It’s wonderful, the staff is great, the entertainment is awesome and it’s been very peaceful and relaxing. We especially loved our sunrise breakfast on the beach watching the whales and we loved our dinner cruise. We booked through Bookvip and it was easy and we saved over $1,000.00.
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Bookvip is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.
ID
#1977041 Review #1977041 is a subjective opinion of poster.

Bookvip - We saved about $2,500.00

We’re at this beautiful resort, Dreams in Los Cabos. Thanks to Bookvip.com saved about $2,500.00 and got to stay at this amazing resort. All you can eat, all you can drink, ocean view rooms. We’ve had an amazing time.
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Bookvip is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.
ID
#1977042 Review #1977042 is a subjective opinion of poster.

Bookvip - We can snorkel right off the beach

We absolutely love our resort. We are at Secrets in Cozumel, Mexico. The food is great, the beach is absolutely gorgeous. We can snorkel right off the beach, just walk out and snorkel. The food is really, really good. It’s a nice romantic resort. We booked with Bookvip.com and we saved about $2,500.00 booking through Bookvip so I would definitely to book there. It’s definitely not a scam. It’s easy and this resort is absolutely beautiful.
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Bookvip is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.
ID
#1977045 Review #1977045 is a subjective opinion of poster.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer

Bookvip - Booking vip

I was not informed about the deal I was told 199 for 3 nights and was told the price was going to be way more
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ID
#1782724 Review #1782724 is a subjective opinion of poster.
Service
Bookvip Vacation Package Booking
Reason of review
Poor customer service
Loss
$199
Preferred solution
Full refund

Bookvip - We got everything we ever wanted with the beautiful vacation

We’re here in beautiful Cabo San Lucas. We’ve had an amazing that we booked through Bookvip.com. Everything has been so great. We’re so glad we used Bookvip.com. We’re in this beautiful location and we saved so much money by doing it. We met some people here that used another service and they were not happy at all with the service they received and the response they got. We told them they should have used Bookvip.com because we got everything we ever wanted with the beautiful vacation.
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Bookvip is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.
ID
#1977046 Review #1977046 is a subjective opinion of poster.

Bookvip - Fishing, water sports, lounging in the water park

We’re here at the Bluegreen Fountain Resort in Orlando, Florida, having a wonderful time. We’ve had so many great things to do here since we’ve been on the property. Fishing, water sports, lounging in the water park and eating the great food and enjoying the warm weather. We just want to say thank you Bookvip for such a great time, helping us save money and being able to do this.
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Bookvip is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.
ID
#1977051 Review #1977051 is a subjective opinion of poster.
Bookvip's reply to:

Bookvip - Scam Rip Off

Dear Melinette,

You are correct. As advertised on our website, the resort is “Oceanfront.” The rooms are not advertised as being “Ocean View.”

As with any purchase, if it is not indicated that taxes are included, it is understood that taxes will be added to the advertised price.

You can save up to 80% of the retail rate on the promotional packages because the resorts are subsidizing the cost of the vacation in exchange for meeting the eligibility requirements and attending the resort preview.

It is the participating resort provider who provides the limited number of rooms offered under the promotion. Any upgrades can be discussed directly with the resort when you check-in.

Your package is not refundable because you declined the Trip Guard Insurance which is offered for every purchase. This insurance would have allowed you to cancel up to 14 days prior to your scheduled travel dates and receive a full refund with no questions asked.

Since the insurance was declined, the purchase is final and non-refundable. If you decide to cancel your scheduled reservation, you will receive a store credit for the full amount you paid.

Please feel free to call 888.845.0602 if you have any questions or would like more information.

Thank you for choosing BookVIP.

Enjoy your vacation!

James Colligan
Owner
BookVip.com
James@bookvip.com
author's review
ID
#1767542 Review #1767542 is a subjective opinion of poster.
Service
Bookvip Room Booking
Reason of review
Pricing issue
Loss
$434
Preferred solution
Full refund
Bookvip - Scam Rip Off
Bookvip - Scam Rip Off
Bookvip - Scam Rip Off

Made reservation over the phone. We thought we were getting an Ocean Front room.

We paid $349 plus an additional $80 in tax a fees. When we read the fine print that said receptionist Ocean Front and not Ocean View, which apparently means something different. I can get the same room for $92 a night and not have to pay an extra $30 in online 3rd party booking fees.

When we call them three times they told us too bad they couldnt upgrade our room or get a refund. I paid about $100 more than I should have in addition to having to attend a time share briefing.

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Bookvip - We were able to do an all inclusive package

Thanks to Bookvip.com, we are out here in Cabo San Lucas at this wonderful resort called the Villa del Palmar. There is wonderful views all around us. We saved a lot of money thanks to Bookvip. We were able to do an all inclusive package for two of us for only $199.00 for five days and it would normally cost like $1,500.00 per person so we saved a lot of money. The rooms were very beautiful and cheap. I recommend Bookvip.com.
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Bookvip is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.
ID
#1977049 Review #1977049 is a subjective opinion of poster.

Bookvip - Problem with affiliate login

Doesnt accept user and/or login. Contact at: r39965@gmail.com
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ID
#1762022 Review #1762022 is a subjective opinion of poster.

We saved thousands of dollars by going through Bookvip

We’re here at Morritts Tortuga Club in Grand Cayman. It’s been beautiful. The weather has been wonderful. It’s in a great area so it really secluded. There has not been a lot of people and we have been hanging out at this really beautiful infinity pool and the pool bar and that beautiful beach, all week. Trust me, you want to get like me.
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Bookvip is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.
ID
#1977060 Review #1977060 is a subjective opinion of poster.

Bookvip - We easily saved over $1,700.00

We are here at the Westgate Town Center in Orlando, Florida. We’re having an amazing time. We easily saved over $1,700.00 by booking with Bookvip. We came to the waterpark yesterday. The kids had an amazing time. We did the lazy river as a family. The little one was all into it, even the teenager was excited. After that, we did the paddleboating on the swan. The whole family loved it. The grounds was terrific, they treated us terrific, customer service was amazing. We will definitely book again. We saved some great money off an internet ad I didn’t even believe. I was skeptical but we had a great time.
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Bookvip is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.
ID
#1977057 Review #1977057 is a subjective opinion of poster.

Bookvip - We had really good fun

We booked through Bookvip.com and we stayed at the Welks Resort in San Diego. We had really good fun and we saved hundreds of dollars. Our favorite activities was rock climbing and pool and the music by the fire. It was great fun. Enjoy.
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Bookvip is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.
ID
#1977054 Review #1977054 is a subjective opinion of poster.

Bookvip - We saved over $2,000.00 at the Krystal Resort in Cancun,

We saved over $2,000.00 at the Krystal Resort in Cancun, Mexico, thanks to Bookvip.com. It’s all inclusive and has the most beautiful beaches in the world.
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Bookvip is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.
ID
#1717336 Review #1717336 is a subjective opinion of poster.
Service
Bookvip Vacation Package

Bookvip - We’re having the time of our lives

I’m in Cancun, Mexico and the only reason I’m here is because of Bookvip.com. Go get signed up with them. We saved so much money and we are having the time of our lives. I recommend them.
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Bookvip is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.
ID
#1717338 Review #1717338 is a subjective opinion of poster.
Service
Bookvip Vacation Package