Anonymous
map-marker Torrance, California

Reservation filled, not filled, filled.

You guys are a nightmare to deal with. We booked last April and went on vacation.

Booked then a 3BR and it was cancelled and rebooked to a 2BR while I was on the phone. Now today we book a reservation and awhile later it's no longer available. Your business model is awful. We're trying to use the free vacation for doing 30 second video.

Your email says I can use it at any Westgate Resort. Well that's a lie because we've stayed at a WG last April. At this point I'd rather spend my money than take your free vacation and we'll go elsewhere.

As I told your rep and now you. Take your free vacation and shove it up your ***

Mike Sharrah

BookVIP Reply:
We appreciate your feedback.

All of our special promotional packages are based on availability and meeting eligibility requirements – even free vacations.

You originally booked a 1-bedroom unit and later called to book a 2-bedroom unit, which unfortunately was not available on your preferred travel dates. After your vacation at a Westgate resort, you uploaded your video and called to book another vacation at a Westgate resort, which is not allowed. These are “first-time” visitor promotions and, as stated above, eligibility requirements do apply.

Please be reminded that you have until March 22, 2018 to use your free vacation at a non-Westgate resort in Orlando, Las Vegas, or Myrtle Beach.

We have an A+ rating with Better Business Bureau, send over 100,000 people on vacation per year and have more customer video reviews than any other travel site http://bookvip.com/sitereviews.

Thank you.
Kind regards,
BookVIP Management Team
Management@bookvip.com
View full review
Reason of review:
Not as described/ advertised
Loss:
$100000
Preferred solution:

Let the company propose a solution

Anonymous
map-marker Tampa, Florida

Bookvip Cancun Bay Resort Review

Bookvip.com is spam peoples out alot of money in my want my dawn money back

BookVIP Reply:
Dear Sheila,

We appreciate your feedback.

First and foremost, all of our special offers are presented in a clear and comprehensive manner with the eligibility requirement's list at the bottom of each hotel offer.

Please be reminded that your vacation package was no longer refundable when you called to cancel your reservation only 1 day before your scheduled check-in date and you agreed to open-date the package in order to take a future vacation. (You have until October 16, 2017, to use your credit towards any BookVIP vacation package for which you are qualified.)

If you had cancelled your vacation package within the 7-day refund period as stated in the Terms and Conditions governing your promotional package, you would have received a full refund.

The Terms and Conditions governing every promotional package are located on BookVIP’s website and are reviewed with each customer during the sales call.

All customers must agree to the Terms and Conditions via electronic signature before any reservation is final and the travel dates sent to the resort.

We have an A+ rating with the Better Business Bureau, send over 100,000 people on vacation per year and have more customer video reviews than any other travel site: http://bookvip.com/sitereviews.

Thank you.
Kind regards,
BookVIP Management Team
Management@bookvip.com
View full review
Jlyn Iom
map-marker Miami, Florida

Bookvip - Vacation Package Booking Review from Miami, Florida

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I bought a package for the Westgate Smokey Mountains resort last year at the holiday rate of $185. I could not go cause of a new job so i canceled and was told i can use it for another date.

I called to make a new reservation for this december and was told i have to pay the same $185 cause its in the holiday season meaning i would have lost my money. They said i could change it for another day during a non holiday season at no cost. I already paid for the holiday price, why should i pay that again? Do you think thats fair?

Im disappointed to say the least because i only have one week off in which i can go on vacation all year so if i cant go in december then i cant ever go meaning i will lose that money. I didnt ask if there was a refund policy but right now im not happy.

BookVIP Reply:
Dear Alexander,

Thank you for sharing your experience with us.

When you called to set your new travel dates, you were advised that it was during a peak season holiday period

That being said, you were contacted by a supervisor within days of filing your review and we made amends for any inconvenience and you were happy with the resolution.

We definitely think we have worked hard to resolve the issue as we pride ourselves in our customer service.

BookVIP has thousands of happy travelers every week, and has more video testimonials from happy customers than any other travel website in the world!

Thank you.
Kind regards,
BookVIP Management Team
Management@bookvip.com
View full review
Reason of review:
Return, Exchange or Cancellation Policy
Anonymous
map-marker Colorado Springs, Colorado

Disappontment

I made reservation to Cancun through Book VIP for 25th years anniversary. They confirmed my reservation right away and I received another email after 2 days about urgent matter about my reservation and asked me to call customer service which is called them and found out hotel is overbooked and cancel my reservation 3 days before my flight.

This company is scam and not trustable. I don't know how can I find room 3 days before the flight time. my credit card charged right away and don't know when will be the refund.

they hold the money which I can not book another hotel. This was big mistake and I hope no one does the same thing

BookVIP Reply:
We appreciate the opportunity to address your concerns.

We are sorry that your travel dates could not be accommodated by the Krystal Cancun Resort and that we did not have any alternative resort options to offer you due to the short timeframe before your scheduled check-in date (5 days).

That being said, please note that your trip was cancelled and 100% refund issued within 24-hours of being notified of same.

All of our amazingly affordable promotions are sponsored and subsidized by the participating resort partner and we recommend for all our packages you do not book last minute.

The resort updated their calendar two days after you made your reservation and discovered the demand for the promotional package was higher than expected and exceeded their allotment on your requested travel dates. When that happens, reservations are honored on a first-come, first-serve basis which is we recommend you dont book within one week of travel.

As the booking company, BookVIP was put in the position of being the bearer of the bad news as well as the recipient of your complaint.

BookVIP has thousands of happy travelers every week, and has more video testimonials from happy customers than any other travel website in the world!

Thank you.
Kind regards,
BookVIP Management Team
Management@bookvip.com
View full review
Reason of review:
Not as described/ advertised
Preferred solution:

Full refund

Anonymous
map-marker Wilmington, North Carolina

Bookvip - Review in Travel Agencies category from Wilmington, North Carolina

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Just heard about this website and was interested in learning more

Would love the chance to review a trip for your website if given the chance, I love to travel, surf, backpack, snorkel, sail, fish and fly

Please let me know how and if I can be of any help

Thanks

Ben

BookVIP Reply:
Hello Ben,

We would be happy to help you book a vacation and would welcome your feedback.

Please go to BookVIP.com and when you find a vacation package you are interested in, all you need to do is call 888.849.8450, and a sales representative will be happy to help you plan your vacation.

BookVIP has thousands of happy travelers every week, and has more video testimonials from happy customers than any other travel website in the world. Please refer to http://bookvipreviews.com/.

Thank you.
Kind regards,
BookVIP Management Team
Management@bookvip.com
View full review
Anonymous
map-marker Woodbridge, Virginia

Follow up to: PissedConsumer just received a new review for Bookvip (Report #:901170).

Hello,

Since posting my review BookVIP has reached out and has fixed my issue. I now realize that there was a misunderstanding with my reservation for Secrets Playa Mujeres as the resort reclassified their resort as Ultra Luxury which raised the rate but bookvip has honored the original price at their expense. I am very pleased with their fix.

I sought to remove the post on pissedconsumer but realize that it requires me to say that my original claim was false - which I will not do.

I request that you remove the original posting, but I will not submit a notarized statement saying that my original posting was inaccurate.

Thanks,Micah

BookVIP Reply:
Dear Micah,

We appreciate your feedback and are happy that everything worked out. Above all else, providing excellent customer service is our main goal.

We look forward to hearing from you when you are ready to plan your next vacation.
View full review
Pros:
  • Follow up to reinstate our reservation
Cons:
  • Original cancelation of our reservation
Langley Mwe

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Orlando, Florida

Bookvip - Festiva Orlando Review

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Book vip is absolutely a scam. The resort my family stayed at was awful.

I complained to the front desk and the manager and they offered no resolution. Do not book with them it is a complete rip-off.

BookVIP Reply:
Dear Crystal,

We appreciate your feedback.

Please note that, although BookVIP is not responsible for your resort choice, as a measure of good faith, we have given you a full refund.

Our special promotional packages are sponsored by the resorts and the rooms are discounted up to 77% because the resort is paying for your room in exchange for your time during the resort preview.

As the booking company, BookVIP’s job is to ensure that all guests are eligible for the promotional packages before reservations are made and sent to the participating resort provider. BookVIP has no control once you are at the resort.

Although your complaint is definitely valid, it belongs more on Trip Advisor about the resort than directly against BookVIP.

We send over 100,000 people on vacation per year and have more customer video reviews than any other travel site: http://bookvip.com/sitereviews.

Thank you.
Kind regards,
BookVIP Management Team
Management@bookvip.com
View full review
Reason of review:
Not as described/ advertised
Krew Bsb

Scam and ripoff esp. Claire at ext 0247

Book vip is full of *** and a scam and rip off to make money , they book your rooms only to get your money in advance and then in a few days email you to say they were over booked and you can add additional money to the reservation to get another hotel that's not upscale and for Claire at ext. 0247 to lie and say she was a manager only say's that she is full of *** and she is into scamming just as Book VIP...I wouldn't allow my dog to book a trip with them & for anyone who's looking to book, Don't.

BookVIP Reply:
Dear Carla,

We are sorry that your travel dates could not be accommodated by the Hotel Indigo Alamo and that you were not interested in visiting any other resort.

That being said, please note that your trip was cancelled and your 100% refund was issued within 24-hours of your request for same.

All of our special promotional packages are sponsored by the participating resort partner. Because of the high demand for these amazingly affordable vacation packages, every once in awhile, the participating resort discovers that reservations have exceeded the allotment.

Although this happens rarely, it puts BookVIP (as the booking company) in the difficult position of being the bearer of bad news.

I pride myself in BookVIP offering the most discounted vacation packages and having an A+ rating with the Better Business Bureau for our customer service.

Thank you.
Kind regards,
BookVIP Management Team
Management@bookvip.com
View full review
Cons:
  • I do not like book vip and will never use it again
  • I do not like book vip and will never use it g
Reason of review:
Order processing issue
Anonymous
map-marker Jacksonville, Florida

False advertisements and lies

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-booked vacation in Orlando FL

-was clear with the representative that I could not attend a presentation on Saturday, due to a work function

-was told IF the resort booked me for Saturday, I could change it

-received confirmation, tour booked for Saturday

-called resort, told to call back next day

-called resort again, phone lines down "Your call cannot be connected, please try again)

-next day, called again, phones still down

-called a third time, and was told they had no available spots on Sunday and that I should call my marketing company (bookVIP)

-called marketing company, they said they could not do anything. Asked them to intervene on my behalf with the resort

-bookVIP rep placed me on hold and 'called the resort', then told me she got the same answer

-called resort again. was told no one from bookVIP had called them at all.

-asked about a change in time on Saturday, and was told even an earlier time (8AM) would not work because I would not be out of there until 11 AM (90 minutes turns into 3 hours).

-was also told that, since I was checking out on Sunday, I could not do the tour on Sunday anyway (cannot do tour on check-in or check-out days, again, not told this by bookVIP)

I ended up having to book different accommodations at the last minute, and file a dispute with my bank to have the charges reversed due to the lies and fraud.

Unless you have a completely open schedule and can accommodate them (instead of the other way around, as it should be), I would not recommend booking through bookVIP.

BookVIP Reply:
Dear Sheila,

We appreciate the opportunity to address your concerns.
The vacation packages offered by BookVIP are amazingly affordable because the participating resort partner is paying the 70% discount in exchange for your time during the 90-120 minute preview.

It is the resort’s prerogative to schedule the presentations at their discretion and BookVIP has no control over the time or length of the presentation.

In an effort to accommodate you, the resort offered you an alternate tour time, which was also inconvenient for you. It is never possible to tour on the day you leave.

We have made several attempts to reach you to discuss a good faith offer for the misunderstanding and await your response.

We send over 100,000 people on vacation per year and have more customer video reviews than any other travel site: http://bookvip.com/sitereviews.

Thank you.
Kind regards,
BookVIP Management Team
Management@bookvip.com

View full review
Cons:
  • Being lied to repeatedly
Reason of review:
given false information
Loss:
$247
Preferred solution:

Full refund

Anonymous
map-marker Woodbridge, Virginia

BAIT AND SWITCH COMPLETE SCAM

Below is my submission to the Better Business Bureau. If anyone is interested in joining a class action law suit please reach to micah.craig1982@***.com.

Complaint Description:

Total bait and switch - advertised a package that I bought then said after I purchased plane ticket that I need to pay another $1000 or change hotel. TOTAL BAIT AND SWITCH SCAM WITH TERRIBLE CUSTOMER SERVICE!!! Entice you with an attractive offer (~$600 for all inclusive stay). Then prior to booking they say we need to pay another $112 for required gratuity fee. Then after booking plane tickets, they call and say we were misquoted the hotel price so we need to either pay another $1000 or find another lesser quality hotel. As a DoD member I plan to broadcast this experience as much as possible with my peers. I sent the email below to try to resolve this complete bait and switch scam, after speaking to someone who said a manager would call us the next day. Instead of calling, we simply received an email stating that our reservation has been "canceled". No mention of the "non-refundable gratuity fee of $112" or even an apology for the two plane tickets ($800+) we purchased and wasted!!! I have complete emails and screenshots of the offer/purchase with details should anyone ask me to provide it. -

Hello, Today I received a call from a "Laki" (sp?, ext 0203) stating that the price for Secrets Playa Mujeres was misquoted to me and that I would have to adjust my reservation to another resort. This is my formal notification to let you know that I am not willing to adjust the resort where we plan to stay - Secrets, Playa Mujeres in Cancun. Per our agreement, summarized in the correspondence below and substantiated with your withdrawal of funds from my checking account, we purchased a stay at Secrets, Playa Mujeres and paid accordingly. We are as such expecting to stay at the resort for which we paid. The only potential recourse for which we could understand is if the resort is unavailable (as described in the terms below ... "In the unlikely event your resort is not available, you will be guaranteed one of these AM Resorts: Unable to list. Please call for options."). We know this not to be the case as we have already booked our stay with the resort. In short - this is my observation, we planned a nice experience for our 10 year wedding anniversary, we recognized an appealing advertisement online for Secrets Playa Mujeres in Cancun and purchased it. We later paid the difference for the entire trip, but were then told we have to pay more than originally planned (inclusive of a $22 gratuity fee per night, which was already debited from our account but was not previously referenced). We purchased plane tickets upon confirming our resort reservations. Then we received a call saying that the original cost was misquoted and that we would have to pay the $1000 difference if we want to stay at the resort we purchased, or we would have to stay at a different, cheaper resort. The irony of this is that someone from VIP spoke to us on the phone saying, "Because this is such a low cost you need to participate in a 90 minute sales pitch" - Really??? This is TOTALLY unacceptable. As I described in our recorded conversation with your staff tonight, I will not accept this. I am incredibly frustrated already, before we even start our trip. I PROMISE you I will more than negate any positive YouTube videos, BBB ratings, or customer reviews you have if I cancel my plane tickets because we did not get what we paid for. I also plan to convey my frustration to the resort itself and will include them in my public feedback if this is not resolved. Finally, I am now keenly concerned that our experience may be compromised as a result of this conflict and I will not accept a sub-par experience as a result - without communicating publicly. This is not my first successful law suit, online critique, or BBB complaint and I am happy to pursue each with persistence further. Bottom Line: You advertise something, I purchase it and buy plane tickets to experience, you later call and say that YOU misquoted the amount (recorded) and tell me I need to find a cheaper resort. This screams SCAM and I don't think it would be difficult for others to appreciate this.

Your Desired Resolution:

Deliver upon what was promised and what we purchased (5 night all inclusive stay at Playa Mujeres, Secrets for the dates requested). If not accommodated by the time we cancel our plane tickets I will absolutely demand a full refund for our plane tickets, the gratuity fee, and the reservation fee - or will pursue small claims court with punitive damages for our headache with them.

BookVIP Reply:
Dear Micah,

We appreciate your feedback and are happy that everything worked out. Above all else, providing excellent customer service is our main goal.

We look forward to hearing from you when you are ready to plan your next vacation.
View full review
Reason of review:
Not as described/ advertised
Anonymous

Booked a flight to Cancun, Mexico for July 23 to July 30,2106

Very dissatisfied with this company!!!

I booked a flight to Cancun, Mexico for July 23 to July 30, 2016 for my family of 4.

We had passport cards instead of booklets. So, we made it to Cancun airport to be deported that same day due to improper passports.

I called BookVip on July 24th to see what could be done and was told too bad that is your mistake. Nothing is stated anywhere about passport cards..the girl I spoke with had no ideal what passport cards were...so how was she going to help me??

I was told to call United Airlines...because their staff let us board the flight with improper identification.

Bottom line United did give us 1/2 of our money back on 4 airline tickets.

BookVip, you need to educated your staff!!

BookVIP Reply:
Dear Sandy,

We at BookVIP feel bad over your definitely preventable situation, however, this is the very first issue we have ever in over 100,000 vacations as on the Terms & Conditions it says you must bring your passports. Also, if you travel internationally anyplace in the world by plane, you MUST have your passport.

We are also very concerned that the TSA and United Airlines allowed you to even get near the gate much less on the plane without passports. As the passport cards you had are only valid for land and sea border crossings, but not getting on a plane.

As per our written Terms and Conditions that you agreed to, the resorts do not offer a refund especially when you were a no-show for the dates you had booked.

You should have received a 100% refund from United Airlines as they should have never let you on the plane. The only reason United Airlines even gave you back 50% was because they mistakenly allowed you to board the plane, If they had stopped you before boarding as they should have, I am sure they would not have given any of your money back.

It definitely is not fair to blame BookVIP over an issue that could had been easily confirmed in a 3 second Google search or phone call to the airline, or while you checked in at the airport.
View full review
Cons:
  • How my situation was handled
Reason of review:
Poor customer service
Loss:
$800
Preferred solution:

Price reduction

Anonymous
map-marker Prineville, Oregon

Can't Find Booking Vip in Miami, FL on the BBB website!!

I am trying to look up the BBB A+ rating you claim to have. When I search "Booking VIP" in Miami, FL there is no results.

I would like to see how your company is actually rated, do you operate under a different name?? Can you please give the consumers proof that your company has an A+ rating with the Better Business Bureau. Also, is there any independent ratings out there that are not tied to your website. Verified reviews would be preferable and probably a little more believable as the reviews on the website probably are biased.

Please shed some light on this!! thank you

BookVIP Reply:
Dear Chuck,

Thank you for your interest in BookVIP.

As the fastest growing travel company in the world, we always happy to assist potential new customers.

Providing excellent customer service is our main goal and all of our customer service agents are highly-trained and qualified.

BookVIP has thousands of happy travelers every week, and has more video testimonials from happy customers than any other travel website in the world. Please refer to http://bookvipreviews.com/.

You may also refer to the following links for more information on BookVIP:

Shopper Approved (over 2000 verified customers) http://reviews.shopperapproved.com/bookvip.com/

Trust Pilot – 7.8 rating
https://www.trustpilot.com/review/bookvip.com

BBB & Our Corporate Office
http://www.bbb.org/shreveport/business-reviews/online-travel-agency/resort-vacations-international-in-natchitoches-la-90048356#bbbseal

Our Miami office located at:

BookVIP
950 North Miami Blvd.
North Miami, FL 33160

We look forward to hearing from you.

Thank you.
Kind regards,
BookVIP Management Team
Management@bookvip.com
View full review
Reason of review:
Not as described/ advertised
Preferred solution:

Let the company propose a solution

Anonymous
map-marker Englewood, Colorado

Bookvip Travel Review

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Bookvip has still not refunded my money. They are cropks and thieves.

BookVIP Reply:
Dear Russell,

As you are aware, the vacation package you booked became final and non-refundable after the Reservation Details were reviewed with you during the sales call and you accepted same via electronic signature as well as your decision to decline our trip guard insurance.

Unfortunately, you called to cancel same days later alleging that the traveling guest (you did not make reservation in your own name) did not have a major credit card, which is required as per the Reservation Details governing the vacation package.

Neither the resort nor BookVIP could have anticipated that the traveling guest did not have a major credit card, as specified in the Reservation Details.

All qualifications, resort fees, taxes, deposits and penalties for any particular property are clearly stated on the Terms and Conditions governing each vacation package.

To ensure that a potential customer is eligible and qualified to participate in the special promotion, the Terms and Conditions are reviewed with the customer during the sales call and the customer must accept and agree to the Terms and Conditions via electronic signature before any reservation is final and the travel dates sent to the resort.

BookVIP cannot be held responsible for the misrepresentations propounded by others. You now have a credit to use towards thousands of hotels listed on Bookvip.com that do not have the credit card requirement restriction.

We send over 100,000 people on vacation per year and have more customer video reviews than any other travel site: http://bookvip.com/sitereviews.

Thank you.
Kind regards,
BookVIP Management Team
Management@bookvip.com
View full review
Reason of review:
Problems with payment
Anonymous
map-marker Fort Lauderdale, Florida

Bookvip - Never Shop Book Vip Review from Fort Lauderdale, Florida

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I had i very bad experience with this company. I believe that bookvip is a scam company the fest on the public. They stole 100$ out of my account and never offerd me a vacation for the package i won.

BookVIP Reply:
We appreciate your feedback.

Apparently, there is a misunderstanding.

In September, 215, you were a lucky winner of a FREE 6-day/5-night Sweepstakes vacation at your choice of any Mayan Palace Resort in Mexico.

There are no restrictions governing the Sweepstakes Vacation package which you activated on September 28, 2015, by paying the $99 required for government taxes. Once activated, you had 18-months to use your 6-day/5-night vacation in a Master Room at the Resort and you may bring whomever you choose as a guest.

You have until March 28, 2017 to take advantage of your free vacation. All you need to do is call 888.845.0602 when you are ready to set your travel dates (based upon availability, of course).

If you elect to upgrade your reservation to one of the “all-inclusive” resort options, you would be subject to eligibility requirements for the special promotion being offered by the “all-inclusive” resort.

We will send over 300,000 families on dreams vacations alone this year! We have more actual customer video reviews than any other travel site.http://bookvip.com/sitereviews .

Thank you.
Kind regards,
BookVIP Management Team
Management@bookvip.com
View full review
Reason of review:
Problems with payment
Korin Dth

Worse company ever!!!!

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Do not book with this company, huge scam, they are just trying to take your money and they will put you in 2 star hotel, make sure they have updated calendar, I booked originally in Hilton Head on specific dates by speaking with the rep, however they called my couple of days before ( I think they just e-mailed me, not even gave me a call) stating that those specific dates are no longer available, when I already booked PTO, flight tickets, car rental. I changed my plans and booked Newport beach hotel and resort and when I checked in I checked out within half hour, place was close to 2 start hotel.

BookVIP Reply:
Dear Marina,

We appreciate all feedback.

All of our special promotional packages are based on availability. The demand for your first resort choice was overwhelming and exceeded the allotment for the dates you selected.

You were notified of the allotment issue the day after you booked (2 weeks before your travel dates). You agreed to change not only your resort but your destination as well, from Hilton Head, SC to Miami Beach, FL.

We waived ½ of the price difference to compensate you for the inconvenience.

Although it is disappointing that your expectations were not met upon arrival at the resort, that issue should be directed towards the resort, not BookVIP. BookVIP is the booking company and is not in control once you arrive at the resort.

We have an A+ rating with Better Business Bureau, send over 100,000 people on vacation per year and have more customer video reviews than any other travel site. http://bookvip.com/sitereviews

Thank you.
Kind regards,
BookVIP Management Team
Management@bookvip.com
View full review
Reason of review:
Bad quality
Loss:
$473
Preferred solution:

Full refund