BookVIP's reply to:

Cancellation

Dear Pamela,

Upon receipt of your request, you were promptly refunded in full for your cancelled reservation and provided with the refund transaction details.

We look forward to hearing from you when you are ready to book your next fabulous vacation.

Thank you.
Kind regards,
BookVIP Management Team
Management@bookvip.com
author's review
ID
#2482555 Review #2482555 is a subjective opinion of poster.
Loss
$39
Preferred solution
Full refund
New Reviewer

Im trying to cancel an existing booking, with no itinerary yet. My husband refuses to be involved with timeshare and will not attend a promotional event. Therefore, I must cancel our reservation# 951355 - transaction# jdjhb5ba for $215.

Thank you!

Pamela Neal

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BookVIP's reply to:

BookVIP - REFUND REQUEST

Dear Theresa,

Upon receipt of your request to cancel your reservation, and prior to receiving your review, the reservation booked in Theresa Davis’ name was being processed for cancelation and was refunded in full ($595).

Regarding the reservation booked in Kenneth Davis’ name, please be reminded that the resort discovered you were not eligible for promotion you booked, since you already had another reservation at the same property which was booked with another agency.

When you asked to change destinations, it was discovered that you were not eligible for the 2d package you chose since you had visited that same property within the past 12-months, which is in violation of the Terms and Conditions governing the promotion.

Due to the eligibility issues mentioned above, you were then given a store credit for the full amount that was charged ($595), as per the Terms and Conditions you agreed to in writing when you booked.

You are welcome to use your store credit towards any package on our website for which you are eligible, including the U.S. (please note that there are plenty of resort options in Mexico and in the U.S. for which you are eligible).

We look forward to hearing from you when you are ready to book your next well-deserved vacation!

Thank you.
Kind regards,
BookVIP Management Team
Management@bookvip.com
author's review
ID
#2476791 Review #2476791 is a subjective opinion of poster.
New Reviewer

03-26-2021 On 11-13-2020 my husband, Kenneth Davis, purchased a package to go to Cabo MX with the upgrades and $595. was charged to our Credit Card ending #2034.

He bought this to surprise me. Then on 12-11-2021 I, Theresa Davis, bought a package with the upgrade for $595 to Cabo MX for us. I told my husband, and then he told me he had already gotten this package. I read on my confirmation that we could not go to Cabo twice so I then immediately called VIP about my mistake to cancel my 2nd package to Cabo to get my $595.

back. The woman I said I could use my second package any time and that I could change it to Cancun. I told her we already had plans to travel to Mexico in January 2021, and that we could not afford to travel twice to MX. She told me that was no problem and that we could use the packages anytime.

(She never asked our ages when she told me this)_ so I said ok, I will keep my package. A week ago, due our stimulus check, we decided to add one of our Cabo package to our this year 2021 vacation to Cabo to our current plans, BUT we were told we could not travel to any destination before going to our BookVIP vacation. I then asked if we could book for Jan 2022. The fallowing year.

Well, then, and only then, we were asked how old we would be in 2022 and I said I would be 68 and my husband would be 72.So (here you need to remember when I tried to cancel one of our packages that we were told we could use it an ANY TIME in the future) -- Here is where the problem arises. We cannot use ANY of the two packages we purchased now because my husband turned 70 last Sept!! I even tried to see if we could use our $1190. we paid you anywhere else even in the US and was told not anywhere… Well then what happens now?!

Is it really fair for you to keep our $1190. For nothing?! I asked the person I was talking to and he said he would refer our two vacations to the refund department. This was on 3-15-2021.

We have not heard anything yet. I believe we deserve a full refund of our $1190. based on this information. Please advise where we should go from here.

Thank you for your time. Kenneth and Theresa Davis

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BookVIP's reply to:

I also am very upset with Bookvip.com. If more of us have complaints about their cancellation issues, then something is definitely wrong! I am requesting at least, a partial refund!

Hello Lindy,

Thank you for your valuable feedback.

The Reservation Details governing the package were reviewed with you when you called to book your travel dates, and you agreed to them with your electronic signature.

The Reservation Details that you agreed to clearly state that the package is not refundable and that you would receive a store credit in the event your dates were canceled within the resort’s Rescheduling Policy.

As per your previous conversation with one of our representatives, you agreed to cancel your reservation and receive a store credit. Additionally, due to Covid, and your current unemployment status, we have made an exception to our policies, and have provided you with a store credit that has no expiration date.

You can use your store credit towards any package on our website for which you are eligible (including U.S. destinations), or you may transfer your package to another party who is eligible for the promotion.

All you need to do is call 888.845.0602 when you are ready to book your next vacation or transfer it to a third party.

Thank you.
Kind regards,
BookVIP Management Team
Management@bookvip.com
author's review
ID
#2430733 Review #2430733 is a subjective opinion of poster.
Loss
$800
Preferred solution
Meet me halfway and at least a partial refund. I do not want to travel, nor within the next 2 years. I'm unemployed now, and want at least a partial refund due to covid-19 pandemic and no fault of my own.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer New Reviewer

I booked a reservation, not knowing that covid-19, the pandemic would hit, and take the lives of over 500.000 humans in the US alone. We are unemployed on top of it all.

I'm only requesting at least a partial refund and asking that Bookvip meet me half way, and they refuse to issue me a refund during this hardship and pandemic!!!! I requested to speak with a manager or someone with a higher leadership level to make a decision, and the rep would not allow me to speak with anyone! Wow! This is very frustrating and not a good customer experience at all!

They will take your money and not care at all.

I'm trying to cancel due to Covid-19 pandemic, and I'm only requesting at least a partial refund. They have been unreasonable and keeping my hard earned money when I am now unemployed and in a hardship situation like so many!

User's recommendation: Book YOUR OWN vacation! Do not book a vacation with BOOKvip.

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BookVIP's reply to:

DENIED REFUND DURING THIS PANDAMIC, SHOULD NOT BE GIVING PEOPLE A HARD TIME BECAUSE THEY DONT WANT TO RISK THEIR LIFE GOING ON A VACATION.

Hello Nelson,

Thank you for your valuable feedback.

The Reservation Details governing the package were reviewed with you when you called to book your travel dates, and you agreed to them with your electronic signature.

The Reservation Details that you agreed to clearly state that the package is not refundable and that you would receive a store credit in the event your dates were canceled within the resort’s Rescheduling Policy.

As per your previous conversation with one of our representatives, your reservation was canceled, as requested, and you were given a store credit. Additionally, due to Covid we have given you 24 months to use your store credit.

You can use your store credit towards any package on our website for which you are eligible (including U.S. destinations), or you may transfer your package to another party who is eligible for the promotion.

All you need to do is call 888.845.0602 when you are ready to book your next vacation or transfer it to a third party.

Best wishes to you and your family during this trying time.

Thank you.
Kind regards,
BookVIP Management Team
Management@bookvip.com
author's review
ID
#2419853 Review #2419853 is a subjective opinion of poster.
Loss
$500
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer New Reviewer

DURING THESE HIGH RISK COVID TIMES BOOK VIP SHOULD HONOR TO CANCEL AND REFUND PEOPLES MONEY. I HAVE HAS COVIS 2 AND AM VERY HIGH RISK AND WOULD LIKE MY FULL REFUND.

WHATS IT TAKE TO GET ALL BACK DUE TO NOT WANTING TO RISK MY AND MINE FAMILIES LIVES DURING THIS PANDAMIC. THERE IS NO TIME STAMPED ON THIS VIRUS AND I AM UNWILLING TO TRAVEL TO ANOTHER COUNTRY TO BE A HIGHER RISK TO AMERICA UPON TRAVEL. IF WE DONT STOP THIS, THE COVID WILL NEVER DIE DOWN, ON TOP OF MY SON HAD A MAJOR HEAQD SURGERY AND SHAS MORE TO COME AND WE ARE NOT RISKING HIS HEALTH FOR ONE SINGLE MOMENT. SURGERIES WILL BE SOREAD OUT OVER THE NEXT 3 YEARS, SO IT IS NOT POSSIBLE TO USE THIS PACKAGE BEFORE IT EXPIRES.

BOOK VIP HAVE SOME COMPASSION FOR PEOPLE AND THEM NOT WILLING TO RISK THEIR LIFE DUE TO THEIR CICUMSTANCES.

REFUND PEOPLE WITH OUT QUESTION DURING THIS PANDEMIC. WE DID NOT PURCHASE THIS WITH KNOWING THAT THE WHOLE WORLD WAS GOING TO BE ON LOCK DOWN..VERY SAD PLEASE REFUND MY MONEY, I COULD USE IT FOR MEDICAL BILLS INSTEAD OF A TRIP THATS HIGH RISK AS WELL NEVER GOING TO BE AN OPTION.

NO ONE WAS TOLD THAT THERE WOULD BE A PANDEMIC WHEN PURCHASING THESE PACKAGES, AND ONE THAT INVOLVES EXTREMLY HIGH RISKS....

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BookVIP's reply to:

Do Not Recommend BookVIP!

Hello Arlette,

It is unfortunate that you were not able to visit the Krystal Resort for your vacation. It is the participating resort provider who sets forth the eligibility requirements - not BookVIP.

Please be advised that we do not make outgoing sales calls – the only calls a customer receives after they call us to book their vacation are to complete the Resort’s Welcome Call (when applicable) or if an issue arises with the booking.

All eligibility requirements are reviewed with each customer during the sales call. The Terms and Conditions are then sent to the customer in writing, reviewed again, and the customer must agree to the Terms and Conditions with their electronic signature before the dates are sent to the resort provider.

None of the resort providers require a combined annual income of $100,000.

It is clearly stated in the Terms and Conditions, which you agreed to in writing, that the first night in Mexico must be spent at the resort. Since you violated that requirement, you were no longer eligible for the highly discounted promotion.

All sales are final and non-refundable (also clearly stated in the Terms and Conditions), and you have been given a store credit for the amount you were charged.

Please feel free to call 888.849.8450 if you would like to book another vacation with us and a highly-trained representative will be happy to assist you.

Thank you.
Kind regards,
BookVIP Management Team
Management@bookvip.com
author's review
ID
#2387816 Review #2387816 is a subjective opinion of poster.
Loss
$910
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer New Reviewer

Terrible customer service, they bug you to death with high pressure sales pitch calls even ahead of your vacation. They asked for multiple forms of ID and your annual income, threatening us that if we didn't make more than $100k we would not "qualify" and they would terminate our vacation.

All we agreed to was a 2hr no-obligation presentation! They got upset that we did not arrive the day of our reservation, we arrived a few days earlier by plane for a longer stay in Cancun. They cancelled our reservation after we told them we stayed with a relative there. It is none of their business when I arrive or leave nor who I stay with when I am on vacation!

I don't live there! Stay

I recommemd staying far away from this company, what a misrepresentation of a vacation purchase! With the "extra" fees for prime dates and limited hotel availability we felt like the originl $599 deal was misrepresented and it ultimately didn't end up being a great deal! What a mistake to treat someone that has visited over 30 countries and has almost 2 million flight miles..and no not credit card points!

Now they don't want to issue me a refund but extend the expiration date? I want nothing more to do with this company and will certainly not recommend their trickery!

User's recommendation: Certainly do NOT recommend!

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BookVIP's reply to:

Refund my money

Dear Joel,
Upon receipt of your review, you were promptly refunded in full for your cancelled reservation and provided with the refund transaction details.
We look forward to hearing from you when you are ready to book your next fabulous vacation.

Thank you.
Kind regards,
BookVIP Management Team
Management@bookvip.com
author's review
ID
#2301367 Review #2301367 is a subjective opinion of poster.
Loss
$761
Preferred solution
Full refund
New Reviewer

refund my money...i said I wanted out before his interrogation was over...please reverse the charge on my account asap.

Thank uou

User's recommendation: refund my money as soon as possible.

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EXTREMLY DISSAPPOINTED

I thought this was a great christmas gift idea to give to my son -being that I live in a different state I was assured after booking I could have something sent to me with my sons name on it, so I can mail it to him as a gift- I was assured it would not be a problem. So I went online and booked it. I called last week to change the reservation to his name. I was told it was taken care of. I went and checked this morning and it wasn't. I spoke with another person today over the chat who said to call customer service, and they would take care of it. I called customer service- and was told it couldnt be transferred until they spoke to him to verify information. Being that this completely defeats the purpose of a Christmas surprise I asked to cancel the reservation. I was then told It couldnt be canceled now. I need to wait to receive from someone in a different department and that would take 24-48 hours. I feel lied to and super sad that this happened.. what happened to HONESTY! Dont lie to customers!!!!
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ID
#2273642 Review #2273642 is a subjective opinion of poster.
Location
Burlington, North Carolina
BookVIP's reply to:

I have a credit I want to use it

Dear Sonia,
I am pleased that upon receipt of your review, a supervisor contacted you and the issue has been resolved and that you will soon be enjoying your much-deserved vacation!
We look forward to helping you with all of your future travel plans.

Thank you.
Kind regards,
BookVIP Management Team
Management@bookvip.com
author's review
ID
#2200642 Review #2200642 is a subjective opinion of poster.
Loss
$199
Preferred solution
Deliver product or service ordered
New Reviewer

I've been trying everything to book something for around a month and still have not had any resolve to the problem the people that answer the phone always say they are going to send an email and so far not once.

User's recommendation: Keep it honest.

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BookVIP's reply to:

Canceled reservation without notification

Dear Natalia,
We regret that you were not able to enjoy your vacation at the Tahiti Village as you had planned.
The resort discovered that you would be joining another group at the resort, and were no longer eligible for the promotional rate because of the group travel policy which is outlined in the eligibility requirements (Terms and Conditions) that you agreed to in writing when you made your reservation.
Although your vacation package is non-refundable, you have been given a store credit for the full amount that you were charged. You have 24-months to use your store credit towards any package on our website for which you are eligible.
All you need to do is call 888.845.0602 when you are ready to book your next vacation!

Thank you.
Kind regards,
BookVIP Management Team
Management@bookvip.com
author's review
ID
#2191618 Review #2191618 is a subjective opinion of poster.
Loss
$248
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer New Reviewer
BookVIP - Canceled reservation without notification

I arrived at the Tahiti resort in Las Vegas to be told my reservation was cancelled. I was told I was traveling in a group and not eligible for the promotion.

I was not traveling in a group and not provided a refund. I was cheated and now enjoying the Hilton for 1/3 of the daily rate the resort was charging! I don't trust VIP Booking!

FYI they called me for the trip, I had no intentions to travel but the deals was great but not guaranteed! The photo is me at the Hilton!

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BookVIP's reply to:

Eh...

Hello,
Thank you for your feedback.
It is unfortunate that you were not able to visit the Wisconsin Dells for your vacation.
We didn’t have availability for the promotion before because of COVID-19 restictions - however it has just re-opened.
It is the participating resort provider who is paying up to 80% of the retail price of the promotions on our website and it is the resort provider who sets forth the eligibility requirements.
As you were advised, although you were not eligible for any promotion currently being offered in that location, we offer many other vacation packages for which legally single people are eligible. Please feel free to call 888.849.8450 if you would like to book a vacation with us and a highly-trained representative will be happy to assist you.
Thank you.
Kind regards,
BookVIP Management Team
Management@bookvip.com
author's review
ID
#2183084 Review #2183084 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution
New Reviewer

The person I spoke with was kind. The offer does not apply to us however, and that was disappointing.

We had plans to go to Wisconsin Dells this year and saw an offer on Bookvip. Being either Married or cohabitating by their standards did not work for us. We are Married and do cohabitate. For our own reasons we keep our licenses as they are beings he owns property in another state and I keep mine for the property here.

We switch between houses. It works nicely for us. :) Our family benefits from 2 locations. We do not choose to include the government.

Marriage is not paper. We do not need the paper. It was unfortunate to hear we don't qualify.

:(

We were told to look at singles vacations however there were none for wisconsin dells. It's too bad.

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BookVIP's reply to:

Refund

Hello Kenya,

Please be reminded that, as per the Terms and Conditions which were reviewed with you verbally and you agreed to in writing when you booked, your vacation package is final and non-refundable.

When you cancelled your travel dates, you were given a store credit for the full amount you were charged and you have 24-months to use your store credit towards any package on BookVIP.com for which you are eligible.

Our amazingly affordable promotional packages are subsidized up to 80% off the retail rate by the participating resort provider.

As the booking company, we must ensure that the customers we send to the resort are eligible for the promotion.

That is why the Terms and Conditions are reviewed verbally with each customer during the sales call and the customer must agree to the Terms and Conditions with their electronic signature before the travel dates sent to the resort.

In addition, the Terms and Conditions governing these promotional packages are located on each and every resort offering page on BookVIP’s website.

Thank you.
Kind regards,
BookVIP Management Team
Management@bookvip.com
author's review
ID
#2047358 Review #2047358 is a subjective opinion of poster.
Loss
$540
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer New Reviewer

This company is a fraud in my honest opinion. The representatives are very misleading in regards to the terms and conditions and out right lie about their policies.

I am awaiting a refund from them yet to be received because I do not qualify for this package yet they wanted to give me a voucher which makes no sense if I don't qualify.

The cancellation representative was beyond rude and unhelpful. I strongly advise against booking with this company and they should consider new reps with more knowledge and training on how to treat customers who are trying to spend their hard earned money especially

User's recommendation: Just Don't.

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We saved thousands of dollars

BookVIP - We saved thousands of dollars
We are here at the Omni Resort in Cancun, and we got here through Bookvip.com. The weather is beautiful, the ocean is beautiful, we saved thousands of dollars. If you want to enjoy yourself, come on down.
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Testimonial

BookVIP is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.
ID
#1977024 Review #1977024 is a subjective opinion of poster.
Location
Kharkiv, Kharkiv

We saved thousands of dollars!!!

BookVIP - We saved thousands of dollars!!!
We have enjoyed our vacation in Cabo, courtesy of Bookvip.com. We are staying at the Villa del Palmar Resort. Everything has been wonderful, all inclusive. And if you really want to save money, book with Bookvip.com. We saved thousands of dollars on this vacation and it was absolutely wonderful.
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Testimonial

BookVIP is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.
ID
#1977025 Review #1977025 is a subjective opinion of poster.
Location
Kharkiv, Kharkiv

I would use them again

BookVIP - I would use them again
We have had a fabulous five day vacation at Cabo at the Villa del Palmar and this is our view every single morning. Five days of sunshine, no clouds. He is the Palmar and we were able to get our vacation through Bookvip.com. I would use them again, I will use them again. Everything they promised was true. It was amazing and we will be back again.
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Testimonial

BookVIP is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.
ID
#1977027 Review #1977027 is a subjective opinion of poster.
Location
Kharkiv, Kharkiv
BookVIP's reply to:

BookVIP - Horrible!!!

Dear Maddalynn

We are sorry to hear about your misunderstanding of our "Cancellation/Interruption Insurance plan” included FREE with your purchase and thus we wanted to address your claims about how we represented ourselves during your purchase decision.

We reviewed the recording of the call you had with our representative and we found that NONE of your claims are true.

For starters our representative told you clearly that the 2 bedroom you preferred was not available for your preferred travel dates and our travel specialist clearly and strongly suggested to you that you should call back later in the month to see if any 2 bedroom inventory might open up.

You told our agent against his recommendation to go ahead and book you in a 1 bedroom and that you would only travel with 4 people vs the 5 people you originally wanted to travel with. Our travel specialist tried multiple times to convince you to call back later however you insisted on making the purchase. Our travel specialist also informed you that once you booked dates you would NOT be able to change the room type later.

Secondly you did NOT purchase the Trip Gaurd insurance you refer to that we cover in our FAQs. You were however provided our “Cancellation/Interruption Insurance plan” included FREE as part of our Corona Virus protection promotion. This Interruption insurance was disclosed to you that it provided you the ability to Cancel your travel dates and reschedule dates and or receive a store credit if you chose to change dates or resort promotions. It was NOT described as refundable at all.

You agreed both Verbally and in writing with an electronic signature to the terms and conditions which cover the reschedule / store credit policy.

Our representative also read to you our entire Verification Script that explicitly states that if you need to cancel your travel dates you would have up to 24 months to travel and or get a store credit for a different resort promotion if you so chose. In order to provide up to 83% off with our promotions we do have some terms and conditions and restrictions that may not apply to retail travel when you pay full price. Unfortunately, some people either choose to hear what they want to hear or simply resort to false claims and tantrums in an attempt to not take responsibility for their own purchase decision.

We strive for 100% satisfaction and do our best to ensure every customer understands all the terms and conditions as well as the restrictions of our amazing offers. We are very proud that we now have tens of thousands of smiling Video reviews from happy customers from the hotels and resorts which are more video testimonials than any other travel website on the planet.

Those that actually travel with us and rate us afterward rate us on average as 4.8 out of 5 stars with over 1 million traveled so far!

We look forward to working with you to reschedule your travel dates when you are ready or applying what you have paid to one of the hundreds of resort options.

Warm Regards
author's review
ID
#1928063 Review #1928063 is a subjective opinion of poster.
Loss
$310
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer New Reviewer
Update by user May 20, 2020

Mr.Colligan,This question and answer came directly from bookvip website Question and Answer:What is your refund policy?by AdminJune 29, 2017Answer2 answersBy Admin on Behalf of the CompanyJun 29, 2017Our Premium Trip Guard Insurance is offered for every purchase. This insurance will allow you to cancel and receive a full refund with no questions asked.

However, most decline our insurance because of our flexible rescheduling policies.I booked my reservation May 12, 2020 and called May 13, 2020 to cancel it— exactly how many days do you have before you can cancel the reservation? According to this quote; answered by bookvip I still should get a full refund because I purchase the Premium Trip Guard Insurance; Not 12 months to rebook new dates!! This company is a complete ripoff and they take advantage of hard working people that’s trying to do something nice for their love ones. I refuse to let bookvip take my money without a fight!!

I have disputed the $310.00 dollar charge on my credit card and I have also filed a complaint with BBB. I will continue to post on social media what a ripoff bookvip is and I’m also prepared to get a lawyer. After I advised the agent I had 5 people in my party he told me I could call back to upgrade to a room that sleeps 6 people and if it wasn’t available I could CANCEL FOR FREE!!! Not cancel and rebook new travel dates!!

Nor did he say it was NONREFUNDABLE!!!

I will not be accountable for the false information the agent told me. What’s unfortunately is me having to fight for my $310.00 dollars for the agent LACK OF KNOWLEDGE!!!!Pearlie Kitchen

Original review posted by user May 15, 2020

I wish I had of did my research on bookvip.com. I booked my reservation May 12, 2020 by phone with an agent that could barely speak English and the phone connection was horrible.

I booked my reservation for the Westgate Smoky Mountain Resorts Gatlinburg Tennessee for June 26 - 29. The special only offered a cabin that sleeps 4 people but I have 5 people in my party. The agent told me that I could call the first week in June to upgrade to a cabin that sleeps 6 people and if not available I could cancel the reservation for FREE. So I’m thinking I had nothing to lose because “I could cancel for FREE.” May 13, 2020 I decided to go directly onto the Westgate Resorts website and saw that they had a cabin that sleeps 6 people available.

So I decided to call bookvip.com to cancel the reservation. When I called I was informed that my reservation was non refundable. I’m telling the lady what the agent told me about being able to cancel for FREE. To cancel for FREE mean you can cancel your travel dates but you want be refunded your money.

I was giving misleading information to get me to book this vacation package so I call my bank to dispute the charges and I also sent the owner of bookvip.com and email about the situation. I google bookvipreviews.com and there’s a Question and Answer section from bookvip.com site and the owner James Colligan clearly states that if you have the Trip Guard Insurance you can cancel your reservation with no questions asked and get a full refund. When the cancellation department called me May 15, 2020 to advise me that she was just going to cancel my travel dates and leave the reservation open ended and I have 12 months to rebook. I asked about the Trip Guard Insurance and advised her that I had the insurance and also of what I read from there website she replies with “That insurance doesn’t apply to my reservation because I booked my reservation with travel dates.” I knew at that point this company was a rip-off.

I informed her that I have disputed the $310.00 dollar charge on my credit card and I will be filing a complaint with BBB. Anyone looking to book a vacation please do not use this company. They lie, they give you incorrect information and/or misleading information. They are scammers!!!

Due to COVID-19 my son didn’t get to have a graduation ceremony so I thought this would be a great mini vacation before he go off to college. Thanks to bookvip deceiving ways he want get to have a mini vacation either.

User's recommendation: NEVER BOOK WITH BOOKVIP.com.

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