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Thank you for your feedback as we use this forum for both positive and areas we can improve as we are not perfect and are always looking to improve. We are the fastest growing travel company in the world with over 3.6 million Facebook Likes second only to Expedia. As...
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#1063400
Bookvip's reply to:

Dear Daniel, We appreciate the opportunity to address your concerns. We are happy that since your situation was brought to our attention, you were contacted by Marco Torres, and we are now waiting for you to let us know when you would like to book your next vacation....
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I didn't like
  • Lies told by representatives
#1060504
Dear Keyyana, We appreciate the opportunity to address your comments. The vacation packages offered by BookVIP are amazingly affordable because the resort partner is paying for 70% of the cost of these promotions. Due to the limited number of packages available, the...
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#1056366

Testimonial

We booked a trip to Mexico for January 2017 and had an excellent experience! While the stay did cost $200 more than the advertised price (due to taxes and resort fees), we felt we got an excellent deal on an all inclusive resort with a very nice kitchenette room, in a...
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#1054515
Bookvip's reply to:

Dear Martha, We appreciate the opportunity to address your comments. Unfortunately, we were unable to locate a reservation using the telephone number and email address reflected on your review and we did not receive a response to our attempts to reach you via...
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#1053188
Bookvip's reply to:

Dear Lisa, We appreciate your feedback and apologize for any inconvenience described in your review. We researched the we experienced technical difficulties with our telephone system when you called our representative didn't call the number back and received your...
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I didn't like
  • Deceptiveness of the company and customer service agents
  • Deceptiveness
#1051204
Bookvip's reply to:

Hello Emily, Thank you for your valuable feedback. We are glad to find out you enjoyed your trip with BOOKVIP As discussed, A supervisor is assisting in redeeming your $100 Amazon BookVIP is the largest provider of promotional vacation packages in the world which is...
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I didn't like
  • Did not supply gift card
#1049801
Bookvip's reply to:

Dear Travis, Thank you for your feedback. As the fastest growing travel company above all else, providing excellent customer service is our main goal and we apologize for any stress caused by the manner of communication you encountered when speaking to any of our...
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I didn't like
  • I do not like book vip and will never use it again
  • Waste of my time
#1045104
Bookvip's reply to:

Thank you for sharing your experience with us. Our special promotional packages are sponsored by the resorts and the rooms are discounted up to 77% from the retail rate because the resort is subsidizing the room in exchange for your time during the resort preview. In...
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I liked
  • What i was promised
#1036788
Dear Lorna, Thank you for your valuable feedback. BookVIP will send over 500,000 customers on our promotional packages worldwide this year. We are the leading provider of promotional packages in the world. Our special promotional packages are sponsored by the resorts...
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I didn't like
  • Dishonesty
#1031667