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Bookvip's reply to:

Hello Emily, Thank you for your valuable feedback. We are glad to find out you enjoyed your trip with BOOKVIP As discussed, A supervisor is assisting in redeeming your $100 Amazon BookVIP is the largest provider of promotional vacation packages in the world which is...
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I didn't like
  • Did not supply gift card
#1049801
Bookvip's reply to:

Dear Travis, Thank you for your feedback. As the fastest growing travel company above all else, providing excellent customer service is our main goal and we apologize for any stress caused by the manner of communication you encountered when speaking to any of our...
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I didn't like
  • I do not like book vip and will never use it again
  • Waste of my time
#1045104
Bookvip's reply to:

Thank you for sharing your experience with us. Our special promotional packages are sponsored by the resorts and the rooms are discounted up to 77% from the retail rate because the resort is subsidizing the room in exchange for your time during the resort preview. In...
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I liked
  • What i was promised
#1036788
Dear Lorna, Thank you for your valuable feedback. BookVIP will send over 500,000 customers on our promotional packages worldwide this year. We are the leading provider of promotional packages in the world. Our special promotional packages are sponsored by the resorts...
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I didn't like
  • Dishonesty
#1031667
We booked this package through BookVIP and were a little skeptical at first at the savings but glad we did! We loved the cleanliness in room and throughout resort, friendly staff, especially at the Pina Grill with our great waiters, Jose and Antonio, thank you for...
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#1032744
Secrets Papagayos is a wonderful intimate village. The staff is first class and offer excellent service. The food is very good. The views are great and the water is welcoming. Eduardo was our concierge assistant and he helped us in every way. The stone massage at the...
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#1032742
The staff at the Mayan Palace Acapulco are the warmest people on Earth. While our Spanish is minimal at best every person greets you with a smile and covers their heart so you never feel a communication gap. Hector the bellman was such an attentive and accommodating...
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#1032740
Bookvip's reply to:

Dear Debbie, We appreciate all feedback. All of our special promotional packages are based on availability. The demand for your first resort choice was overwhelming and exceeded the allotment for the dates you selected. You were notified of the allotment issue as soon...
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#1026724
Dear Chris, We appreciate the opportunity to address your concerns. As disclosed during your reservation call and as stated in writing in the Terms and Conditions you agreed to, your resort preview would be between 90-120 minutes. The vacation packages offered by...
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Bettendorf, Iowa
I didn't like
  • Service
#1025052
Hello Laura, We are happy that prior to this review being posted, you had been contacted by a supervisor and all issues were resolved. Indeed, you and your family are now enjoying that much-deserved vacation. Regarding your concerns, I would like to apologize for any...
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#1024319