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Bookvip's reply to:

Dear Debbie, We appreciate all feedback. All of our special promotional packages are based on availability. The demand for your first resort choice was overwhelming and exceeded the allotment for the dates you selected. You were notified of the allotment issue as soon...
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#1026724
Dear Chris, We appreciate the opportunity to address your concerns. As disclosed during your reservation call and as stated in writing in the Terms and Conditions you agreed to, your resort preview would be between 90-120 minutes. The vacation packages offered by...
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Bettendorf, Iowa
I didn't like
  • Service
#1025052
Hello Laura, We are happy that prior to this review being posted, you had been contacted by a supervisor and all issues were resolved. Indeed, you and your family are now enjoying that much-deserved vacation. Regarding your concerns, I would like to apologize for any...
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#1024319
Bookvip's reply to:

Dear Billie, We find it amazing yet not surprising how some consumers today will look to blame anyone and everyone other than themselves and look to complain and or demand a refund. You called to cancel your reservation two (2) days AFTER your scheduled check-in date....
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#1020186
Dear Spencer, We appreciate the opportunity to address your comments. First and foremost, after we investigated your claims and spoke to you regarding the issues you later retracted and we are able to resolve. Your claim that we misrepresented the all-inclusive and...
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#1020131
Bookvip's reply to:

Dear Dane, We appreciate the opportunity to address your concerns. First and foremost, please note that as a result of our supervisor’s attempts to help you PRIOR to your posting, you have received a full refund. We were a bit surprised to see your review since you had...
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#1015409
Chad Lynch, Marketing Director for the Villa del Palmar expresses gratitude to BookVIP for 8 years of sending thousands of vacationers to their resorts in Cabo, Cancun, Puerto Vallarta and Loreto
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#1013078
Dear Lisa, We appreciate the opportunity to address your comments. First and foremost, I would like to apologize for any inconvenience and stress resulting from the manner of communication provided by our Customer Service agents. As the fastest growing travel company...
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#1012246
Dear Donita, Thank you for sharing your experience with us. We appreciate all feedback. We are sorry that your travel dates could not be accommodated by the Orlando resort you choose and that you were not interested in visiting any other resort in the area that had...
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I didn't like
  • Deceptiveness of the company and customer service agents
  • Bait and switch
  • I do not like book vip and will never use it again
#1012194
As far as a family resort goes, this place will not disappoint!! We had come here 2 yrs ago and had a wonderful time. We were so happy with the addition of a water park for big kids and it was a blast! One out favorite parts of this resort is the fact that you are...
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#1012624