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Bookvip's reply to:

Dear Martha, We appreciate the opportunity to address your comments. Unfortunately, we were unable to locate a reservation using the telephone number and email address reflected on your review and we did not receive a response to our attempts to reach you via...
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#1053188
Bookvip's reply to:

Dear Lisa, We appreciate your feedback and apologize for any inconvenience described in your review. We researched the we experienced technical difficulties with our telephone system when you called our representative didn't call the number back and received your...
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I didn't like
  • Deceptiveness
  • Deceptiveness of the company and customer service agents
#1051204
Bookvip's reply to:

Hello Emily, Thank you for your valuable feedback. We are glad to find out you enjoyed your trip with BOOKVIP As discussed, A supervisor is assisting in redeeming your $100 Amazon BookVIP is the largest provider of promotional vacation packages in the world which is...
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I didn't like
  • Did not supply gift card
#1049801
Bookvip's reply to:

Dear Travis, Thank you for your feedback. As the fastest growing travel company above all else, providing excellent customer service is our main goal and we apologize for any stress caused by the manner of communication you encountered when speaking to any of our...
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I didn't like
  • I do not like book vip and will never use it again
  • Waste of my time
#1045104
Bookvip's reply to:

Thank you for sharing your experience with us. Our special promotional packages are sponsored by the resorts and the rooms are discounted up to 77% from the retail rate because the resort is subsidizing the room in exchange for your time during the resort preview. In...
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I liked
  • What i was promised
#1036788
Dear Lorna, Thank you for your valuable feedback. BookVIP will send over 500,000 customers on our promotional packages worldwide this year. We are the leading provider of promotional packages in the world. Our special promotional packages are sponsored by the resorts...
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I didn't like
  • Dishonesty
#1031667
We booked this package through BookVIP and were a little skeptical at first at the savings but glad we did! We loved the cleanliness in room and throughout resort, friendly staff, especially at the Pina Grill with our great waiters, Jose and Antonio, thank you for...
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#1032744
Secrets Papagayos is a wonderful intimate village. The staff is first class and offer excellent service. The food is very good. The views are great and the water is welcoming. Eduardo was our concierge assistant and he helped us in every way. The stone massage at the...
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#1032742
The staff at the Mayan Palace Acapulco are the warmest people on Earth. While our Spanish is minimal at best every person greets you with a smile and covers their heart so you never feel a communication gap. Hector the bellman was such an attentive and accommodating...
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#1032740
Bookvip's reply to:

Dear Debbie, We appreciate all feedback. All of our special promotional packages are based on availability. The demand for your first resort choice was overwhelming and exceeded the allotment for the dates you selected. You were notified of the allotment issue as soon...
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#1026724