Welcome to Bookvip Community
5 Issues resolved
186 Company responses
81 Customer testimonials
Bookvip.com is an American travel agency headquartered in Miami, Florida with additional offices in Asia. The company is the leader in discounted vacation promotional packages and is also one of the fastest growing travel companies in North America serving over 300,000 customers per year.Bookvip.com offers 24 hour, 7 day per week service for its clients and are available before, during and after their trip. The company has an A+ rating with the Better Business Bureau and strives for 100% customer satisfaction. The company now has more customer video reviews than any other travel website in the world. The videos can be viewed on the Bookvip.com website under the navigational tab titled Customer Video Reviews.
Dear Debbie, We appreciate all feedback. All of our special promotional packages are based on availability. The demand for your first resort choice was overwhelming and exceeded the allotment for the dates you selected. You were notified of the allotment issue as soon...Read more
Dear Chris, We appreciate the opportunity to address your concerns. As disclosed during your reservation call and as stated in writing in the Terms and Conditions you agreed to, your resort preview would be between 90-120 minutes. The vacation packages offered by...Read more
I didn't like
Hello Laura, We are happy that prior to this review being posted, you had been contacted by a supervisor and all issues were resolved. Indeed, you and your family are now enjoying that much-deserved vacation. Regarding your concerns, I would like to apologize for any...Read more
Dear Billie, We find it amazing yet not surprising how some consumers today will look to blame anyone and everyone other than themselves and look to complain and or demand a refund. You called to cancel your reservation two (2) days AFTER your scheduled check-in date....Read more
Dear Spencer, We appreciate the opportunity to address your comments. First and foremost, after we investigated your claims and spoke to you regarding the issues you later retracted and we are able to resolve. Your claim that we misrepresented the all-inclusive and...Read more
Dear Dane, We appreciate the opportunity to address your concerns. First and foremost, please note that as a result of our supervisor’s attempts to help you PRIOR to your posting, you have received a full refund. We were a bit surprised to see your review since you had...Read more
Chad Lynch, Marketing Director for the Villa del Palmar expresses gratitude to BookVIP for 8 years of sending thousands of vacationers to their resorts in Cabo, Cancun, Puerto Vallarta and LoretoRead more
Dear Lisa, We appreciate the opportunity to address your comments. First and foremost, I would like to apologize for any inconvenience and stress resulting from the manner of communication provided by our Customer Service agents. As the fastest growing travel company...Read more
Dear Donita, Thank you for sharing your experience with us. We appreciate all feedback. We are sorry that your travel dates could not be accommodated by the Orlando resort you choose and that you were not interested in visiting any other resort in the area that had...Read more
I didn't like
- Deceptiveness of the company and customer service agents
- Bait and switch
- I do not like book vip and will never use it again
We got a great deal at BookVIP.com!
As far as a family resort goes, this place will not disappoint!! We had come here 2 yrs ago and had a wonderful time. We were so happy with the addition of a water park for big kids and it was a blast! One out favorite parts of this resort is the fact that you are...Read more
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