Reply by Bookvip

Thank you for your valuable feedback and we take all customers issues very seriously. We are able to look up reservations by the last name of customer, their email address, or telephone number, however, we are unable to locate any reservation with the information given by you to this web site. You can contact me direct at James@BookVip.com. As an owner, I pride myself in BookVip offering the most discounted vacation packages and having an A+ rating Better Business Bureau for our customer service.

The reason we can offer packages 70% off the retail rates is because the resorts subsidize the cost of these discounted vacations in exchange for your time during the resort preview. The resort verifies each reservation before issuing a confirmation number as resort is paying the cost of discounted vacation. A majority of the issues occur when the resort finds the terms & conditions are being circumvented. We will send over 300,000 families on dreams vacations alone this year! We have more actual customer video reviews than any other travel site. http://bookvip.com/sitereviews As a rapidly growing company we are not always perfect, however, I can be contacted directly at Jame@BookVip.com to resolve any issue or you can our call customer service call customer service 24/7 at 888 845 0602. Thank you
Author's
Lynn, Massachusetts
1 comment

In June 2014 we booked at Azul Sensatori in Mexico for February 20, 2015, we got a confirmation within a few days of booking and paid this resort for gratuities.We bought the package based on the services and amenities provided by Azul Sensatori.

Our son has Autism and the resort was perfect for him, including a 24/7 medical services, a sensory play room, playground and kiddie pool. This trip would be the first for him and have been working with him for over a month with the original resorts web photos using social stories and even incorporated into his therapy sessions. Book VIP's first excuse was Azul was unavailable during the dates we booked back in June 14, that same day I email the resort directly and the reply was we are wide open during those dates.

Each time I call the supervisor Keith Isabell has been avoiding my calls, when I do get him on the phone every time he would state "let me see what I can do, I will call you back tomorrow" he never called me back even thought he stated that on 4 different occasions.Disputes the fact each excuse they give me is disproven, by providing facts on our end, BOOKVIP will not take any responsibility for this major issue for my family.

Reason of review: Not as described.

Monetary Loss: $450.

Preferred solution: Deliver product or service ordered.

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BookVipOwner1
Miami Beach, Florida, United States #957899

As an owner, we take every complaint extremely seriously.Please contact me at James@rvitravel.net.

We are the largest provider discounted promotional packages. The reason the vacation packages are up to 70% off is the resorts subsidize the cost of these discounted vacations in exchange for your time during the resort preview. The resort verifies each reservation before issuing a confirmation number as resort is paying the cost of discounted vacation. A majority of the issues occur when resort finds the terms & conditions are being circumvented.

We sent over 50,000 families on dreams vacations this year and are on track for 100,000. We have more actual customer video review than any other travel site. http://bookvip.com/sitereviews

Like any growing company we are not 100% perfect and always working to improve and an as owner I will do everything to resolve an issue.

Please contact me directly at James@rvitravel.net.Thank you

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