Reply by Bookvip

Dear Darlene,

Thank you for your feedback.

Upon receipt of your review, we are glad that we were able to resolve the issue to your satisfaction.

The reason we have over 3.8 Million Facebook Likes, more customer video reviews and have sent over 100,000 people on vacation this year alone, is because we are the worldwide leader in promotional packages - that's our specialty. If you meet the resort's requirements and agree to attend the resort preview, you will receive the promotional rate.

James Colligan

Sad This is my first experience with your company, At first I was very excited to receive this gift from a "raffle " I was a little concerned about the deposit required but saw no harm. I am now very disappointed.

I was not made aware in writing or verbally of any cancellation or rescheduling policy when I first booked nor was it on any of my emails until today. I am very upset since I am unable to get the days off of work and needed to reschedule. I called the customer service line, they were unable to help me and when I asked for supervisor I got ignored. I would like my $58.35 deposit back.

If I had known this from the beginning I would have waited to book. If I am unable to get refund, then I would like to reschedule my dates for when I can get time off of work.

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $58.

Preferred solution: Full refund.

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