I recently booked my vacation through you. My check in date is for the 21st.
That is tomorrow. I received a phone call on Monday evening that said the hotel overbooked and that my reservation has been "kicked back". At this time I cannot get correct information and am told that the only refund I am entitled to is trip credit. The fact that you have ruined my vacation and I am am being lied to is unacceptable.
Trip credit is NOT good enough. I called thee hotel directly and they said my reservation is still available. At this point I do not know who to trust and I just want my money back so I can take my daughter somewhere before my vacation is over.
I would also like to know your policy on lying which I have asked Sabrina many times. Thank you for your prompt attention not this matter.
Product or Service Mentioned: Bookvip Vacation Package Booking.
Reason of review: Order processing issue.
Monetary Loss: $175.
Preferred solution: Full refund.
I didn't like: Lied to.