Reply by Bookvip

Dear Heather,

We appreciate the opportunity to address your comments.

First and foremost, please note that the open-dated, partial-payment reservation which you made on-line, was cancelled and refunded in full within 24-hours of your request (on the same day that you submitted your review).

Our special promotional packages are sponsored by the resorts and the rooms are discounted up to 77% from the retail rate because the resort is subsidizing the room in exchange for your time during the resort preview.

The Terms and Conditions governing these promotional packages (including all fees, taxes, etc., when applicable) are located on the bottom of every resort offering page on BookVIP’s website. To further ensure that a potential customer is eligible and qualified to participate in the special promotion, the Terms and Conditions are reviewed with the customer during the sales call and the customer must agree to the Terms and Conditions via electronic signature before any reservation is final and the travel dates sent to the resort.

We have an A+ rating with the Better Business Bureau, send over 100,000 people on vacation per year and have more customer video reviews than any other travel site:

James Colligan
Resort Vacations International/

Owasso, Oklahoma

Booked one of their "special limited time only" deals. At no point before I booked did they say anything about having to go to a 120 minute seminar.

Only received that little bit of info after booking. So, called back to cancel reservation. First, the agent kept trying to talk me out of it. When I refused, they kept me on the phone an unreasonably long amount of time while they pretended to get authorization to cancel the booking.

It's always interesting how quickly a business takes your money, but how long they drag it out when it comes time to give it back. Don't bother. Go with

I've always had good results with them.

Product or Service Mentioned: Bookvip Vacation Package.

Reason of review: Poor customer service.

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