Booked one of their "special limited time only" deals. At no point before I booked did they say anything about having to go to a 120 minute seminar.
Only received that little bit of info after booking. So, called back to cancel reservation. First, the agent kept trying to talk me out of it. When I refused, they kept me on the phone an unreasonably long amount of time while they pretended to get authorization to cancel the booking.
It's always interesting how quickly a business takes your money, but how long they drag it out when it comes time to give it back. Don't bother. Go with Expedia.com.
I've always had good results with them.
Product or Service Mentioned: Bookvip Vacation Package.
Reason of review: Poor customer service.