Reply by Bookvip

Dear Tom,

Thank you for your feedback.

As you are aware, your pending reservation was cancelled 8-days after booking because you did not complete the booking by agreeing to the Reservation Details with your electronic signature and submitting same.

Your refund was processed for your original undated vacation package, which was used in connection with the pending vacation in question.

When you finally responded to our attempts to reach you regarding your reservation, the dates you had requested (but not locked-in) were no longer available and there are no options available for which you are eligible.

Although unfortunate, BookVIP is not responsible when a customer purchases flights before securing a confirmed reservation.

The reason we have over 3.6 Million Facebook Likes, more customer video reviews and sent over 100,000 people on vacation this year alone, is because we are the worldwide leader in promotional packages - that's our specialty. If you meet the resort's requirements and agree to attend the resort preview, you will receive the promotional rate.

James Colligan
975 N Miami Beach Blvd, North Miami, FL 33162, USA
Additional Fees
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Insurance Quality
Number of Destinations
Price Affordability
Product or Service Quality
Value for money

You canceled my reservation on me and now I'm trying to find a place to stay in cancun because I already purchased my airfare and got the time off from work. You took my money and still haven't received my refund.

{{REDACTED}} Book VIP SUCKS! Shocked

Product or Service Mentioned: Bookvip Vacation Package Booking.

Reason of review: Not as described.

Preferred solution: Deliver product or service ordered.

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