Product: Bookvip Westgate Hotel Room Booking Clear all filters (7 of 7 reviews match)
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Bookvip's reply to:

Bookvip in Chicago, Illinois - Not good

Hello,

We appreciate the opportunity to address your comments.

It is unfortunate that you were not able to book your preferred travel dates for your family’s vacation.

However, the representative was correct when you were advised that the resort does not offer the promotion to single women during peak travel dates.

It is the participating resort provider who sets forth the eligibility requirements - not BookVIP.

BookVIP is a booking company and it is our job to ensure that guests are qualified for the limited number of promotional packages being offered by the resort providers.

Please call 888.845.0602 when you are ready to book your free vacation, and a customer service representative will be happy to discuss your options.

James Colligan
Owner
BookVip.com
James@bookvip.com
Review
#1591677 Review #1591677 is a subjective opinion of poster.
Service
Bookvip Westgate Hotel Room Booking
Cons
  • Deceptiveness of the company and customer service agents
  • False advertisement
  • Poor customer service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

I was offered a 3 night free vacation for my video of a previous trip but when i called in to claim my free 3 day trip i was told i could not book for the day i wanted because i was a single parent and that was their peak season not that they date wasnt available but that it was a rule that single woman could not stay at westgate property in florida during peak season... Im feeling a tad bit discriminated aganist this was last thing i expected. When i asked the agent waht shecsaid shecsteted it 3 times and told me that was the rule...Smh

Testimonial

Bookvip is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Bookvip - Very happy with stay!

Beautiful hotel, multiple pools, clean and staff was very friendly. Gorgeous scenery and an amazing value. Would definitely do it again.
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Review
#1470625 Review #1470625 is a subjective opinion of poster.
Service
Bookvip Westgate Hotel Room Booking
Reason of review
Good quality
Testimonial

Bookvip is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

My experience with BookVIP was amazing.

We checked in earlier today and a mistake had been made with our booking. We got to our room and we didn't have the right number of beds or bedrooms for our party. Our team member, Daryl Urbina got right on it, called the front desk, drove us back to registration and took us to someone who immediately changed our rooms for what we originally wanted. He then drove us back and moved all of our baggage to the new rooms. He was a professional every step of the way, courteous and kind. If I judge the property on the service received just today - I have to say 5 stars!
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Review
#1382759 Review #1382759 is a subjective opinion of poster.
Service
Bookvip Westgate Hotel Room Booking
Reason of review
Good quality
Testimonial

Bookvip is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

This saved us $400 booking through BookVIP.com

Pulling into this beautiful resort, I was in awe. Then I walk into a cheerful and welcoming staff. Elianna, was very helpful upon check in and then I was escorted to my room by golf cart and told all about this amazing large property, I forgot the name of the bellman but he was awesome. Even the maintenance crew helped me with a ride across the property when I asked a question. I still have one more day and I still don't think I'll see everything they have to offer, so I'll be back for sure.
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Review
#1382760 Review #1382760 is a subjective opinion of poster.
Service
Bookvip Westgate Hotel Room Booking
Reason of review
Good quality
Bookvip's reply to:

Bookvip - Worst every

Hello Kathryn,

We strive to assist all our customers in having a great vacation with every reservation booked through BookVIP.

Before your reservation was confirmed, the resort discovered a possible connection between your family and another family traveling on the same dates.

Since group travel is not allowed (as stated on your certificate), the resort notified BookVIP, as the booking company, and we contacted you to discuss the issue.

After you denied knowing the other party, we relayed the information to the resort and your reservation was promptly confirmed.

BookVIP is a booking company and it is our job to ensure that guests are qualified for the limited number of promotional packages being offered by the resort providers.

The reason we have over 3.6 Million Facebook Likes, more customer video reviews, and have sent over 100,000 people on vacation this year alone, is because we are the worldwide leader in promotional packages - that's our specialty.

James Colligan
Owner
BookVip.com
James@bookvip.com
Review
#1341044 Review #1341044 is a subjective opinion of poster.
Service
Bookvip Westgate Hotel Room Booking
Reason of review
Return, Exchange or Cancellation Policy

Booked a trip 2mo ahead got nonrefundable flights have requested days off an found childcare for 5 children. Got call today due to someone in the area booking around same time we scamming an our trip will be cancelled.

We dont know the other people i hate being called a lie. Im gonna call the BBB an see what can be done with no proof we know these people

Testimonial

Bookvip is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

BookVIP did everything. Thank you BookVIP!

Great place to stay! Close to Disney. They have a bus that takes you there and picks you up. They have putt putt golf, water park, restaurant, store and other things. Nice clean quiet place. Great place to take family.
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Review
#1382762 Review #1382762 is a subjective opinion of poster.
Service
Bookvip Westgate Hotel Room Booking
Reason of review
Good quality
Bookvip's reply to:

Bookvip - Unacceptable, flabergasted

Dear Carmen,
We appreciate the opportunity to address your comments.

First and foremost, please be reminded that you were immediately refunded your $39 down-payment when you refused to cooperate with the sales representative.

Above all else, providing excellent customer service is our main goal and all of our customer service agents are highly trained and qualified. We apologize for any stress caused by the manner of communication of the representative you spoke with.

The vacation packages offered by BookVIP are amazingly affordable because the resort partner is paying for 70% of the cost of these promotions.

Due to the limited number of packages available, the resort partners set forth certain eligibility requirements to ensure that the packages are enjoyed by the guests for whom they are designed.

As the booking company, BookVIP must ensure that all guests are eligible for the promotional packages before reservations are made and sent to the participating resort provider.

The Terms and Conditions are reviewed during the sales call and must be accepted by the customer with their electronic signature before the dates are sent to the resort.

All the Terms & Conditions of the offer are listed at the bottom of each web page as they are slightly different for each. The reason why we have over 3.6 Million Facebook Likes, more customer video reviews and sent over 100,000 thousands of people on vacation this year alone is because we are the worldwide leader in promotional packages - that's our specialty. If you meet the resort's requirements and agree to attend the resort preview, you will receive the promotional rate

James Colligan
Owner
Resort Vacations International/ BookVip.com
Review
#1206755 Review #1206755 is a subjective opinion of poster.
Service
Bookvip Westgate Hotel Room Booking
Reason of review
$75,000. annual income to qualify

I wanted to make reservations for the ad on Westgate Hotel in Orlando. You advertised 4 days, 3 nights and $100 dining voucher for $99.00.

I spoke to a fellow with such a heavy accent that I couldn't understand if his name was Jovi or Jordan. Anyway, he asked some personal questions, like if I was married, if I had photo proof and what was my annual income. Duh!! What??

To make a long story short, he said I did not qualify for the $99.00, deal.

That is ridiculous, unacceptable and unfair. I asked him since when does your annual income have anything to do with making reservations?

He didn't have a reasonable answer.

What a joke, BOOKVIP.com is. I am spreading the word to relatives, friends, and neighbors about the FALSE ADVERTISING.