Testimonial
0 comments

Bookvip - Very happy with stay!

4.8
Details

Beautiful hotel, multiple pools, clean and staff was very friendly. Gorgeous scenery and an amazing value. Would definitely do it again.

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Author
Service
Bookvip Westgate Hotel Room Booking
Reason of review
Good quality
Review #1470625 is a subjective opinion of poster.
Testimonial
0 comments

My experience with BookVIP was amazing.

5.0
Details

We checked in earlier today and a mistake had been made with our booking. We got to our room and we didn't have the right number of beds or bedrooms for our party.

Our team member, Daryl Urbina got right on it, called the front desk, drove us back to registration and took us to someone who immediately changed our rooms for what we originally wanted. He then drove us back and moved all of our baggage to the new rooms.

He was a professional every step of the way, courteous and kind. If I judge the property on the service received just today - I have to say 5 stars!

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Author
Service
Bookvip Westgate Hotel Room Booking
Reason of review
Good quality
Review #1382759 is a subjective opinion of poster.
Testimonial
0 comments

This saved us $400 booking through BookVIP.com

5.0
Details

Pulling into this beautiful resort, I was in awe. Then I walk into a cheerful and welcoming staff.

Elianna, was very helpful upon check in and then I was escorted to my room by golf cart and told all about this amazing large property, I forgot the name of the bellman but he was awesome.

Even the maintenance crew helped me with a ride across the property when I asked a question. I still have one more day and I still don't think I'll see everything they have to offer, so I'll be back for sure.

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Author
Service
Bookvip Westgate Hotel Room Booking
Reason of review
Good quality
Review #1382760 is a subjective opinion of poster.
Bookvip's reply to:

Bookvip - Worst every

Hello Kathryn,

We strive to assist all our customers in having a great vacation with every reservation booked through BookVIP.

Before your reservation was confirmed, the resort discovered a possible connection between your family and another family traveling on the same dates.

Since group travel is not allowed (as stated on your certificate), the resort notified BookVIP, as the booking company, and we contacted you to discuss the issue.

After you denied knowing the other party, we relayed the information to the resort and your reservation was promptly confirmed.

BookVIP is a booking company and it is our job to ensure that guests are qualified for the limited number of promotional packages being offered by the resort providers.

The reason we have over 3.6 Million Facebook Likes, more customer video reviews, and have sent over 100,000 people on vacation this year alone, is because we are the worldwide leader in promotional packages - that's our specialty.

James Colligan
Owner
BookVip.com
James@bookvip.com
Author
Service
Bookvip Westgate Hotel Room Booking
Reason of review
Return, Exchange or Cancellation Policy
Review #1341044 is a subjective opinion of poster.
0 comments
1.9
Details

Booked a trip 2mo ahead got nonrefundable flights have requested days off an found childcare for 5 children. Got call today due to someone in the area booking around same time we scamming an our trip will be cancelled.

We dont know the other people i hate being called a lie. Im gonna call the BBB an see what can be done with no proof we know these people

Testimonial
0 comments

BookVIP did everything. Thank you BookVIP!

5.0
Details

Great place to stay! Close to Disney.

They have a bus that takes you there and picks you up. They have putt putt golf, water park, restaurant, store and other things.

Nice clean quiet place. Great place to take family.

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Author
Service
Bookvip Westgate Hotel Room Booking
Reason of review
Good quality
Review #1382762 is a subjective opinion of poster.
Bookvip's reply to:

Bookvip - Unacceptable, flabergasted

Dear Carmen,
We appreciate the opportunity to address your comments.

First and foremost, please be reminded that you were immediately refunded your $39 down-payment when you refused to cooperate with the sales representative.

Above all else, providing excellent customer service is our main goal and all of our customer service agents are highly trained and qualified. We apologize for any stress caused by the manner of communication of the representative you spoke with.

The vacation packages offered by BookVIP are amazingly affordable because the resort partner is paying for 70% of the cost of these promotions.

Due to the limited number of packages available, the resort partners set forth certain eligibility requirements to ensure that the packages are enjoyed by the guests for whom they are designed.

As the booking company, BookVIP must ensure that all guests are eligible for the promotional packages before reservations are made and sent to the participating resort provider.

The Terms and Conditions are reviewed during the sales call and must be accepted by the customer with their electronic signature before the dates are sent to the resort.

All the Terms & Conditions of the offer are listed at the bottom of each web page as they are slightly different for each. The reason why we have over 3.6 Million Facebook Likes, more customer video reviews and sent over 100,000 thousands of people on vacation this year alone is because we are the worldwide leader in promotional packages - that's our specialty. If you meet the resort's requirements and agree to attend the resort preview, you will receive the promotional rate

James Colligan
Owner
Resort Vacations International/ BookVip.com
Author
Service
Bookvip Westgate Hotel Room Booking
Reason of review
$75,000. annual income to qualify
Review #1206755 is a subjective opinion of poster.
0 comments

I wanted to make reservations for the ad on Westgate Hotel in Orlando. You advertised 4 days, 3 nights and $100 dining voucher for $99.00.

I spoke to a fellow with such a heavy accent that I couldn't understand if his name was Jovi or Jordan. Anyway, he asked some personal questions, like if I was married, if I had photo proof and what was my annual income. Duh!! What??

To make a long story short, he said I did not qualify for the $99.00, deal.

That is ridiculous, unacceptable and unfair. I asked him since when does your annual income have anything to do with making reservations?

He didn't have a reasonable answer.

What a joke, BOOKVIP.com is. I am spreading the word to relatives, friends, and neighbors about the FALSE ADVERTISING.