Reply by Bookvip

We appreciate your viewpoint and will address your general concerns, being unable to access your specific reservation due to the "Anonymous" nature of your complaint.

All of our amazingly affordable promotions are sponsored and subsidized by the participating resort partner. In short, the resort partner is paying the 70% discount on your behalf when you meet the qualifications they set forth for these promotions. The resort partners just can’t open the door for everyone for these special promotions. In order to limit these promotions to the customers they are designed for, certain qualifications must be implemented. Therefore, certain "personal" questions are asked - such as - age, marital status, income.

All qualifications, as well as any additional resort fees, taxes, and/or deposits which may be required by any particular resort are reviewed with each guest during the sales call - and are clearly stated, in writing, on the Terms and Conditions, which must be reviewed, agreed to, and accepted by all guests before the reservation can be finalized and forwarded to the resort.

BookVIP has thousands of happy travelers every week, and has more video testimonials from happy customers than any other travel website in the world - our goal is to make dreams come true!

James Colligan
Owner / Resort Vacations International
Sandy, Texas
Discounts and Special Offers
Product or Service Quality

SCAM!! Stay far away from this company , they informed me I won a sweepstakes for a vacation and only needed to pay 96 dollars for taxes and had 18 months to use it.

Called this evening to book the trip and they told me I wasn't able to take my girlfriend on a trip which I promised her already because we are not yet married. If you get an email from them don't be as naive as i was as they did not explain any of this when I called originally.

Now i have to make other arrangements after I have booked flights and everything. Terrible experience!

Product or Service Mentioned: Bookvip Vacation Package.

Reason of review: Problems with payment.

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