I feel bookvip is a scam, as of right now I have been dealing with there sales people who cannot and will not give a correct answer. They try to lie to you but you catch them in their lies.
Right now we booked for a 5 star resort and they are trying to put us in dump three star. They cannot and will not give straight answers, and say they will call back but never do. I do believe they offer top resorts and then put you in the lesser or lowest resort of that chain. I feel this how ordeal is a scam and have wasted over 5 hours trying to straighten this out with no help.
They don't email you so there is no record of anything that was talked about. There is not even a confirmation email on payment very shady.
I will be following up daily until my issue is resolved.
Product or Service Mentioned: Bookvip Vacation Package.
Reason of review: Poor customer service.