Reply by Bookvip

Dear Beau,

We appreciate your feedback.

We would like to point out that your reservation is intact and confirmed by the resort. As in the Terms & Conditions, if one Secrets property is not available you are offered an alternative Secrets property.

Please note that it is the participating resort provider who issues the confirmation of your reservation. However, BookVIP, as the booking company, immediately sends all customers a receipt confirming purchase of the vacation package.

In addition, the Terms and Conditions governing every promotional package are located at the bottom of each resort offering page and are easy to read and understand.

To ensure our customers understand the Terms and Conditions governing their particular vacation package, the Terms and Conditions are reviewed with the customer during every sales call, and must be agreed to in writing by customer in order to finalize the reservation and have dates sent to the participating resort provider.

We have an A+ rating with the Better Business Bureau and send over 100,000 people on vacation per year and have more customer video reviews than any other travel site.

James Colligan
Resort Vacations International/
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Number of Destinations

I feel bookvip is a scam, as of right now I have been dealing with there sales people who cannot and will not give a correct answer. They try to lie to you but you catch them in their lies.

Right now we booked for a 5 star resort and they are trying to put us in dump three star. They cannot and will not give straight answers, and say they will call back but never do. I do believe they offer top resorts and then put you in the lesser or lowest resort of that chain. I feel this how ordeal is a scam and have wasted over 5 hours trying to straighten this out with no help.

They don't email you so there is no record of anything that was talked about. There is not even a confirmation email on payment very shady.

I will be following up daily until my issue is resolved.

Product or Service Mentioned: Bookvip Vacation Package.

Reason of review: Poor customer service.

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