Bookvip's reply to:
Bookvip Vacation Package Booking Review from Winston Salem, North Carolina
I was so excited after finding bookvip through a facebook ad.I thought I'd finally found a way to plan an affordable vacation for my kids and I.
I spent over an hour on their website looking at their different packages, when I finally found the perfect place in Pigeon Forge, TN. I clicked "book now," typed in all of my info (including my FULL credit card number), only to be told I had to call a number to verify my reservation. I immediately called, of course. The guy who answered was very disengaged as he began asking who I was traveling with.
I said just my kids and I. He asked if I was married. I told him that I'm separated (for 2 years now btw). His whole demeanor felt very callous and condescending.
He said "oh wowwww ma'am you have to be legally single to qualify for this special." I said "I am legally single. We've been separated for over a year" He argued back "ma'am that's not how it works. You have to be divorced, or your spouse must be present with you." Of course I wanted to know why which he says "how am I supposed to know? We're just a booking agency"
What a HUGE waste of time. Maybe you guys should be more clear about all of the "requirements" instead of misleading people.
My kids are devastated.SHAME ON YOU!!!!
Review about: Bookvip Vacation Package Booking.
Reason of review: Poor customer service.