I was so excited after finding bookvip through a facebook ad. I thought I'd finally found a way to plan an affordable vacation for my kids and I.
I spent over an hour on their website looking at their different packages, when I finally found the perfect place in Pigeon Forge, TN. I clicked "book now," typed in all of my info (including my FULL credit card number), only to be told I had to call a number to verify my reservation. I immediately called, of course. The guy who answered was very disengaged as he began asking who I was traveling with.
I said just my kids and I. He asked if I was married. I told him that I'm separated (for 2 years now btw). His whole demeanor felt very callous and condescending.
He said "oh wowwww ma'am you have to be legally single to qualify for this special." I said "I am legally single. We've been separated for over a year" He argued back "ma'am that's not how it works. You have to be divorced, or your spouse must be present with you." Of course I wanted to know why which he says "how am I supposed to know? We're just a booking agency"
What a HUGE waste of time. Maybe you guys should be more clear about all of the "requirements" instead of misleading people.
My kids are devastated. SHAME ON YOU!!!!
Product or Service Mentioned: Bookvip Vacation Package Booking.
Reason of review: Poor customer service.