Reply by Bookvip

Although you have never contacted BookVIP personally, your critique based upon reviews you have read about BookVIP is duly noted.

BookVIP has thousands of happy travelers every week, and has more video testimonials from happy customers than any other travel website in the world. Please refer to

James Colligan
Resort Vacations International/
Richmond, Virginia

After seeing a promotional offer on Facebook, I began to read reviews about BookVIP. I read two, the second by a New Yorker dated June 26, 2015 ("FRAUDULENT..."), at which time I determined there was no need to continue.

I have been in customer service 40 years and any establishment that would say to a customer "all of your comments are completely untrue," as well as to be so condescending as to follow that up with " we wish you a wonderful vacation" after ironically talking about their "A+ rating for customer service," is certainly not an entity from whom I'm interested in acquiring a vacation package. I'm happy for those that had no difficulty but no way will I take the risk.

Product or Service Mentioned: Bookvip Vacation Package Booking.

Reason of review: Not as described.

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