I bought a package for the Westgate Smokey Mountains resort last year at the holiday rate of $185. I could not go cause of a new job so i canceled and was told i can use it for another date.
I called to make a new reservation for this december and was told i have to pay the same $185 cause its in the holiday season meaning i would have lost my money. They said i could change it for another day during a non holiday season at no cost. I already paid for the holiday price, why should i pay that again? Do you think thats fair?
Im disappointed to say the least because i only have one week off in which i can go on vacation all year so if i cant go in december then i cant ever go meaning i will lose that money. I didnt ask if there was a refund policy but right now im not happy.
Product or Service Mentioned: Bookvip Vacation Package Booking.
Reason of review: Return, Exchange or Cancellation Policy.