I booked a vacation thru your company on the 7th of this month. Later that week i was laid off and logged onto your site bookingmeter.com on the 13th to cancel.
I sent a message in your contact us link due to after hours. As of today the 18th i have yet to hear back so i called only to be informed that their is nothing that could be done because a confirmation email had not been sent to me. I requested a refund and was put on hold for another supervisor who told me i could give it away and that i would be put on a 12 month open booking. I was told i could find a job within that time period and use it at a later date.
I have 5 kids.....really think i want to use it at a later date? I would rather have my money back to take care of bills now. Funny i had a confirmation email within 10 minutes of hanging up stating i could book within 12 months. Not a very good impression.
I have been charged and still have yet to hear from the actual resort that they recieved my reservation. Really not impressed.
Product or Service Mentioned: Bookvip Vacation Package Booking.
Reason of review: Poor customer service.