Reply by Bookvip

Dear Deb,

We appreciate your feedback.

Unfortunately, your reservation was not honored by the resort due as a result of a Group Travel issue, which is a clear violation of the Terms and Conditions governing the vacation package.

Your vacation package was final and non-refundable when the resort notified us of the situation. You were promptly contacted and 4-days prior to your scheduled check-in date, you choose to Open-Date your vacation package (with an 18-month extension to use same).

The Terms and Conditions governing every promotional package are located at the bottom of each resort offering page and are easy to read and understand. In addition, the Terms and Conditions are reviewed with the customer during every sales call, and must be agreed to in writing by every customer in order to finalize the reservation and have dates sent to the participating resort provider.

BookVIP also offers a 7-day period of time before the vacation package becomes final and non-refundable to enable the customer time to review the Terms and Conditions in an attempt to avoid any misunderstanding of same.

We have an A+ rating with the Better Business Bureau and send over 100,000 people on vacation per year and have more customer video reviews than any other travel site.

James Colligan
Resort Vacations International/
Cedaredge, Colorado
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Number of Destinations

This is a rip off company they sold me a 6 night all inclusive vacation in cancun mx i booked it and my flights 2 days before i was to leave they sent me an email saying that the hotel did not accept my booking and they wont return my money iv had to scramble to fine a replacment hotel and ive paid twice horrable company DO NOT USE THEM

Product or Service Mentioned: Bookvip Vacation Package Booking.

Reason of review: Problems with payment.

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