Reply by Bookvip

Dear Debbie,

We appreciate all feedback.

All of our special promotional packages are based on availability. The demand for your first resort choice was overwhelming and exceeded the allotment for the dates you selected.

You were notified of the allotment issue as soon as we were notified of same by the resort and you agreed to change your resort.

You agreed to change your resort to the Silverton and BookVIP gave you a $50 refund for the inconvenience (not a price difference).

It disappointing that your expectations were not met upon arrival at the resort and order to compensate you for following short, you received a free 4 day / 3 night US vacation,

We have an A+ rating with Better Business Bureau, send over 100,000 people on vacation per year and have more customer video reviews than any other travel site.

James Colligan
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CAUTION!!! We booked this beautiful hotel more than a month ahead of our vacation.

After booking I received an email to call ASAP. I was told the Tahiti village was booked. They then rebooked us for the Berkeley for 30 dollars less. 2 weeks later I was contacted again and we were then rebooked for the Silverton.

I was told it did not have a kitchenette like the Tahiti but it was still a suite. We arrived last Friday for our trip and we were given a standard 2 queen room. It was awful When we called, I was on hold forever and I was hung up on twice. They guy continued to put me on hold like 5 times until he finally realized what happened I was then promised another 3 day 4 night vacation and I was told a manager would call me first thing in the morning to fix our situation.

If they switch up your reservations be prepared to be given the cheapest basic room possible.

Their customer service is awful and they will not apologize. Our family mini vacation was almost ruined had we not just gotten another hotel room.

Product or Service Mentioned: Bookvip Vacation Package Booking.

Reason of review: Poor customer service.

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