I am in total shock after booking my vacation I ran into a minor issue amd attempted to cancel my reservation due to proof needed to go to my destination. I called amd cancelled with no problem and when the representative contracted me 3 times to confirm there was no issue.
However when the "supervisor" called to confirm she was very rude amd told me not to waste my time for a refund when i was told I could cancel and hung up on me in mid conversation.
I called multiple times to see about other options and still have no refund or solution. This ruined my surprise birthday gift for a very deserving person.
Product or Service Mentioned: Bookvip Vacation Package Booking.
Reason of review: Problems with payment.