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Bookvip's reply to:

Bookvip - Horrible

Hello Begum,

Thank you for your feedback.

As stated in the Reservation Details which you we covered over the phone and agreed to in writing, the resort partner is paying the 70% discount on for these promotions, and the resort will honor only one package per family, friends, acquaintances or known groups traveling on the same, similar and/or adjoining arrival and departure dates.

Unfortunately, you and your sister violated this rule when each of you proceeded to book separate vacations using the promotion.

In addition, as per the Reservation Details, since you declined the Trip Guard Insurance which was offered during your sales call, your package is FINAL & NON-REFUNDABLE. Your reservation was cancelled with the resort as requested, and you have a store credit to use your vacation dollars toward any hotel or resort of your choice within BookVip.com.

You have 12-months from booking to use your store credit.

I pride myself in BookVip offering the most discounted vacation packages and having an A+ rating Better Business Bureau for our customer service.

We send over 300,000 people on vacations each year and the only issues we have is when customers try to circumvent the resort's requirements.

James Colligan
Owner
BookVip.com
James@bookvip.com
Review
#1212138 Review #1212138 is a subjective opinion of poster.
Service
Bookvip Vacation Package Booking
Reason of review
Poor customer service

I was so happy to be happy to go to Florida and my sister was coming along. I ordered it on BookVIP and it had been a whole week and they called me and told me my reservation was not finalized my sister and I were devastated and we wanted to cancel our trip.

When we asked for our money back we realized it was a scam. They lied and twisted everything I said leading me and my sister to be extremely mad.

Testimonial

Bookvip is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

We booked through BookVIP to the Grand Sirenis Resort... BookVIP was everything they said they were. This was our second time to use them

We spent one week at this fabulous resort. The check-in/out process, food (Japanese was tops!), beach ( bring sandals), pools and activities; all excellent! Take the time to discover this property as they have invested time and money in order to preserve the vegetation, the wild life and its shoreline.
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Review
#1205684 Review #1205684 is a subjective opinion of poster.
Service
Bookvip Vacation Package Booking
Reason of review
Good quality
Testimonial

Bookvip is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

We saved over $1000 just by booking through BookVIP

We had a wonderful vacation and were completely satisfied. Our room was clean and spacious with a balcony facing the water. We had unlimited, delicious food available for 16 hours a day. A huge pool, outdoor hot tub, and easy access to the beach. Towels and lounge chairs were always available. The ONLY negative to our stay were the staff behind the desk. We had to fight for the room we were promised. They were rude and lied to us. BUT we finally got the correct room and were totally happy with the rest of our stay. The bellboys, maids, bartenders and food servers were friendly, helpful, and skilled.
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Review
#1205678 Review #1205678 is a subjective opinion of poster.
Service
Bookvip Vacation Package Booking
Reason of review
Fair pricing
Testimonial

Bookvip is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

We booked through BookVIP saving a boat load of money... saved over $700

We chose this hotel based on the reviews we read, and those reviews were spot on. The room accommodations were very clean and well maintained. The Asian restaurant has a great menu and the food was outstanding, not to mention the fantastic service provided by Rodolfo and his staff. The hotel provided nightly shows by the pool and this really was the perfect ending to each perfect day. We had lunch by the beach each day at the Pina Colata which had a great shrimp and mushroom sauce on the menu, that I highly recommend to anyone that likes seafood. Saul was the headwaiter and we made friends with him immediately. I hope to see him again next year when we go back with some more of our friends. Our vacation at the Omni could not have been more relaxing and fun. The hotel provided poolside fun with games and contests all day long and great food and entertainment at night. What a vacation.
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Review
#1205687 Review #1205687 is a subjective opinion of poster.
Service
Bookvip Vacation Package Booking
Reason of review
Fair pricing
Bookvip's reply to:

Bookvip - Book VIP rip off

Dear Sylvia,

Thank you for your valuable feedback.

I am pleased that a supervisor was able to speak with you and resolve your concerns. As the fastest growing travel company in the world, we are not perfect and sometimes do make mistakes, however, we use this forum for both positive feedback, as well as rectify any customer issues.

We work very hard to ensure that each and every customer is aware of how valuable they are to BookVIP.

We look forward to hearing from you when you are ready to book your next vacation!

We send over 500,000 people on vacation per year and have more customer video reviews than any other travel site: http://bookvip.com/sitereviews.

James Colligan
Owner
Resort Vacations International/BookVip.com
James@bookvip.com
Review
#1130682 Review #1130682 is a subjective opinion of poster.
Service
Bookvip Vacation Package Booking
Reason of review
Return, Exchange or Cancellation Policy

Update by user Dec 21, 2017

My issue has not been resolved. I received a call from one of the supervisors a few days later after my post on this website.

She apologized and explained that this was a mistake. She promised that my money would be refunded. Then she asked me to go back on the Pissed Consumer website and update my post. I did not do that, because I knew that would just make the company look good and I would still be a pissed consumer.

I am so glad that I followed my first mind, because as of today Dec 21, 2017 a month and some days later, I have not received my refund yet. Bad business!!!

Original review posted by user Nov 13, 2017

I booked a trip for $173. I had to cancel due to death in the family.

I had to pay $100 cancellation fee. Which I thought left me a credit of $73. I called back a few months later to re-book another trip for $99. I paid the $99 and the rep did not mention a credit for $73.

I was under the impression that the resort would give me a refund. I called to speak with a CSR at BookVIP, to be told that I did not have a credit. Because of the time or season that I booked my trip that was the going rate. So, I have now lost $173 total.

So, I said, you are just going to keep the $73 too??? Please be careful when using this company.

I paid for something and did not get anything. I am going to seek future advice.

Testimonial

Bookvip is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Bookvip - We have no regrets. Never thought we could ever afford a trip like this to Riviera, Cancun. I was skeptical but everything was absolutely perfect and the views were breathtaking!

We spend a wonderful week at the hotel. Couldn't do enough for us. The food was outstanding. The people super friendly and polite. Our room was very clean and the service in pool area, lobby etc was extraordinary. The kids had a blast. Wouldn't hesitate to book again.
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Review
#1121563 Review #1121563 is a subjective opinion of poster.
Service
Bookvip Vacation Package Booking
Reason of review
Good quality
Bookvip's reply to:

Bookvip - Very disappointed with service

Dear Misti,

Thank you for your email and we understand your concern.

The vacation packages offered by BookVIP are amazingly affordable because the participating resort partner is paying the 70% discount in exchange for your time during the 90-120 minute preview.

The resort schedules the presentation based on the number of guests required to attend presentations each day, and BookVIP has no control over the time or length of the presentation. As the booking company, BookVIP has no control over the resort’s calendar or schedule.


Although your schedule tour time and date was clearly indicated on the Resort Confirmation which was sent to you only 3 days after booking, you did not contact the resort directly to request a new tour date and time, nor did you contact BookVIP to change your travel dates.

It is clearly stated in the Reservation Details that you agreed to in writing that failure to attend the presentation will result in a penalty.

We send over 500,000 people on vacations each year and the only issues we have is when customers try to circumvent the resort's requirements for the promotional package.

James Colligan
Owner
Resort Vacations International/BookVIP.com
James@bookvip.com
Review
#1087287 Review #1087287 is a subjective opinion of poster.
Service
Bookvip Vacation Package Booking
Cons
  • Any of it
Reason of review
Poor customer service
Loss
$250

I booked a trip for 3 days on a special they were offering for 4 days. I filled out the reservation online and also spoke to a few different people at bookvip told them several times I would only be there for 3 days.

When they called to confirm I again told the girl that I was checking out the day before; she said no problem they can fix it for you when you check in. Ok, no big deal; until I get there and they have my tour set up for the day I was leaving after I would already be gone. I spent the first 3 huurs of my vacation back and forth on the phone with bookvip and westgate both passing the buck on to the other company. The girl at westagte that handles the tours wanted to do nothing to accommodate me.

I was very annoyed after this and she said she would just hang up on me. Now they are trying to charge me extra money for not attending the tour when I was willing to go, while I was there I was not changing my plans that were set up for months,

Testimonial

Bookvip is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Forget Your Travel Agent - Dream Resorts Available Through BookVIP

I'm Jamila and this is Michael and we're at a dream Tulum resort here in Mexico and it is so beautiful! Do it at least one time please do it through BookVIP, because the process was very easy. Originally we tried a travel agent but nothing was available - we wanted to go to an adult only resort. Then we found BookVIP and the sales guy told us about a great property a little further down on the island which was five-star resort. He ended up booking us an exquisite vacation. The people are so nice and the process was so easy.
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Review
#1073736 Review #1073736 is a subjective opinion of poster.
Service
Bookvip Vacation Package Booking
Reason of review
Good customer service
Bookvip's reply to:

Bookvip - Could not find reservation

Dear Michael,

Thank you for the opportunity to address your concerns. I would like to apologize for any inconvenience from the manner of communication provided by our Customer Service agent.

It is disappointing that the agent was unable to access your reservation when you called due to a temporary system error and that you were not advised properly of the problem. We appreciate you bringing this to our attention.
Happily, you were contacted by a manager of BookVIP once the situation was brought to our attention, you have been provided with a copy of your original receipt, and we look forward to hearing from you when you are ready to book that much-deserved vacation.
We have an A rating with the Better Business Bureau, send over 1,000,000 people on vacation per year and have more customer video reviews than any other travel site: http://bookvip.com/sitereviews.

James Colligan
Owner
BookVip.com
James@bookvip.com
Review
#1070043 Review #1070043 is a subjective opinion of poster.
Service
Bookvip Vacation Package Booking

We booked a while back and they could not find our reservation anywhere so we so we can not take the trip

Bookvip's reply to:

Bookvip - Fraud, Fraud and more Fraud

Dear Daniel,

We appreciate the opportunity to address your concerns.

We are happy that since your situation was brought to our attention, you were contacted by Marco Torres, and we are now waiting for you to let us know when you would like to book your next vacation.

Regarding your concerns, I would like to apologize for any inconvenience and stress resulting from the manner of communication provided by our Customer Service agent.

As you now know, BookVIP is absolutely not a scam.

You booked your reservation in 2015, for travel during the 2015/2016 New Year’s holiday. When you called to cancel your travel dates due to work commitments, BookVIP generously extended the expiration date of your package for an additional year.

When you called to set your dates and finalize the reservation, your requested travel dates fell during peak season, when some resorts impose surcharges – which is customary in the industry.

The taxes are based on the retail rate of the promotion not necessarily the discounted promotional rate.

The details about taxes, if you care to see them, are clearly stated on the Privacy Policy link at the bottom of Bookvip.com and here is what it says:

Taxes & Fees
The taxes are tax recovery charges BookVIP.com pays to its vendors (e.g. hotels); We retain our service fees as compensation in servicing your travel reservation.

We have an A+ rating with the Better Business Bureau and send over 100,000 people on vacation per year and have more customer video reviews than any other travel site.

James Colligan
Owner
BookVIP.com
James@bookvip.com
Review
#1060504 Review #1060504 is a subjective opinion of poster.
Service
Bookvip Vacation Package Booking
Cons
  • Lies told by representatives
Reason of review
Poor customer service
Loss
$249
Preferred solution
Full refund

Booked a vacation through this scam site and tried to change the dates at the resort in Tennessee burnt down last summer. I tried on 11 different occasions to book another resort but never could get days they had availability.

I tried in June and Bookvip mentioned a surcharge for taxes and peak time applied to the tune of $120.00. I called the resort and they laughed and said they don't charge anything like that and they didn't know where Bookvip were getting these fees. I called back and was told it was now a sales tax of 24% that was charged by the state although the max sales and lodging is a total of 12.75%. So where is the 11.25% go?

I called on June 13, 2017 and spoke to a supervisor Jeff who said the hotel was charging the fee and who was I going to believe? I told him the hotel since they would be charged with fraud if they collected a tax and didn't send same to the state of Tennessee. Jeff told me why should they not collect the fee just because I was smart enough to see the discrepancy. Seriously?

So in fact they are upset that a consumer realized that the fees this scam site is trying to collect have been identified and a customer is calling them out on it. DO NOT purchase anything from this scam site as you will pay for it in the end.

This site is nothing more than a site that sells scam vacations that actually will cost more than the advertised prices. If Marco Torres ever reads this he is free to contact me at gator2828@hotmail.com