Bookvip's reply to:

Bookvip - Vacation Package Booking Review from Richmond, Virginia

Although you have never contacted BookVIP personally, your critique based upon reviews you have read about BookVIP is duly noted.

BookVIP has thousands of happy travelers every week, and has more video testimonials from happy customers than any other travel website in the world. Please refer to http://bookvipreviews.com/.

James Colligan
Owner
Resort Vacations International/ BookVip.com
James@bookvip.com
author's review
ID
#774986 Review #774986 is a subjective opinion of poster.
Service
Bookvip Vacation Package Booking
Reason of review
Not as described/ advertised

After seeing a promotional offer on Facebook, I began to read reviews about BookVIP. I read two, the second by a New Yorker dated June 26, 2015 ("FRAUDULENT..."), at which time I determined there was no need to continue.

I have been in customer service 40 years and any establishment that would say to a customer "all of your comments are completely untrue," as well as to be so condescending as to follow that up with " we wish you a wonderful vacation" after ironically talking about their "A+ rating for customer service," is certainly not an entity from whom I'm interested in acquiring a vacation package. I'm happy for those that had no difficulty but no way will I take the risk.

Helpful 3 Not helpful 3
Bookvip's reply to:

Bookvip - False Advertisement and disrespect by your agent

Dear Mrs. Lara,

I am sorry you felt that we gave you false information.
First and foremost, prior to your submitting this complaint, we had already issued your refund for 100% of your money.
BookVIP has thousands of happy travelers every week and has more video testimonials from happy customers than any other travel website in the world - however not everyone will be eligible for our 77%-off packages.

All of our 77%-off promotions are sponsored by the participating resort. With such low and affordable prices, these special promotions could easily be sold-out solely to 20 year-old young adults, which is not the demographic for whom these special promotions are designed. Thus, it is necessary to have a few qualifications which must be met to be eligible to participate.

As an example - all of our promotions require that the consumer have a major credit card to check-in and not just a debit card, some age limitations, and group travel is not permitted with these promotions. Each qualification is clearly presented in writing and must be approved by the guest before the reservation can be finalized and sent to the resort

Apparently, a few days before your scheduled check-in date, you called us to confirm whether or not a credit card was required (due to your previous agreement to same) only to hear us confirm that yes you would need one.

At the time of your last call, you were in breach of the cancel or reschedule policy which very clearly states that if cancelling or rescheduling within 7 days of your travel dates, the resorts charge a rescheduling fee in the amount of $100. This is a standard practice implemented worldwide by hotels and resorts, because rooms that are cancelled at the last minute may not re-sell, resulting in a loss for the hotel or resort (as happened with the room that was reserved for you).

Despite your breach of the terms, your demand was honored and your full refund was processed within minutes of your call – and PRIOR to this online complaint.

We would recommend to anyone booking one of these 77% off vacations, to clearly read and review the terms of each offer which we post in writing on our website and in the purchase process.

We review these terms verbally with each customer, and more importantly, in writing, to ensure that there are no misunderstandings and that you are indeed eligible for an amazing vacation at a ridiculously low price!

I can be contacted directly at James@BookVip.com to resolve any issue or you can call Customer Service 24/7 at 888 845 0602. Thank you.
author's review
ID
#697116 Review #697116 is a subjective opinion of poster.
Service
Bookvip Vacation Package Booking
Cons
  • Disrespectful
  • Poor customer service
  • False advertisement
Reason of review
Poor customer service
Loss
$299
Preferred solution
Deliver product or service ordered

I am making a complaint about your agent, i booked for an hotel paradise cancun resort today around 10:30 pm to 10:50 pm

when i called to confirm for my reservation the guy said that the fact that me and my girfriend were not married do not allow us to go to this hotel... When i looked to the term and condition it was saying married or cohabiting together, when i told the guy, he put me on hold and took it off, in front of me say refresh please; very disrespectful and after he try to sell me another package of a 100 more, so instead of 299$ like in your website saying it 399$ but wait a min he said it comes up to 502$ at the end of the road to include your taxes,,, i looked to your website,,, it doesn't talk about taxes,,, you should write 399$ + Taxes to your ad...

So all this is bad customer service, and false advertisement... I am going to cancel the airplane tomorow...

Bad agent... If i was your boss and believe me; where i work if one of my people would treat all my clients like that, i would fire them...

Helpful 0 Not helpful 2
Bookvip's reply to:

Bookvip - What a waste of time

Dear Ms. YG,

We are in receipt of your recently-filed Complaint against BookVIP and would like to address the circumstances underlying your Complaint, as well as find a resolution to same.

We were unable to reach you via telephone to discuss same because the telephone number provided with your Complaint is not a working number.

Please be assured that customer satisfaction is our highest priority. We would appreciate the opportunity to discuss all available options we have for you to enjoy that long-awaited Beach vacation.
As an owner, I pride myself in BookVip offering the most discounted vacation packages and having an A+ rating Better Business Bureau for our customer service. We will send over 300,000 families on dreams vacations alone this year! We have more actual customer video reviews than any other travel site. http://bookvip.com/sitereviews . As a rapidly growing company we are not always perfect, however, I can be contacted directly at James@BookVip.com to resolve any issue or you can our call customer service call customer service 24/7 at 888 845 0602 #2. Thank you
author's review
ID
#641741 Review #641741 is a subjective opinion of poster.
Service
Bookvip Vacation Package Booking
Pros
  • Prices
Cons
  • Shady
Reason of review
Bad quality
Preferred solution
Let the company propose a solution

I found this great deal to go to a beach resort for three days. After going through the whole procedure...booking online, calling the number, being placed on hold, the assistant kept asking for personal information.

If I am married, I have to travel with a spouse (not children), if I am single, I can travel with children, if I am Canadian, I can't book because the "offer" is only valid for US citizens and green card holders.

Why don't they put all the requirements online so I do not waste my time. Seriously...I am very disappointed BookingVIP.com....what a waste of my time!!!

Helpful 1 Not helpful 6
Bookvip's reply to:

Bookvip - SCAM I have been trying to book a vacation for 6 months

Thank you for your valuable feedback. As an owner, I pride myself in BookVip offering the most discounted vacation packages and having an A+ rating Better Business Bureau for our customer service. The reason we can offer packages 70% off the retail rates is because the resorts subsidize the cost of these discounted vacations in exchange for your time during the resort preview. The resort verifies each reservation before issuing a confirmation number as resort is paying the cost of discounted vacation. A majority of the issues occur when the resort finds the terms & conditions are being circumvented. We will send over 300,000 families on dreams vacations alone this year! We have more actual customer video reviews than any other travel site. http://bookvip.com/sitereviews As a rapidly growing company we are not always perfect, however, I can be contacted directly at Jame@BookVip.com to resolve any issue or you can our call customer service call customer service 24/7 at 888 845 0602. Thank you
author's review
ID
#615515 Review #615515 is a subjective opinion of poster.
Service
Bookvip Vacation Package Booking
Cons
  • Poor customer service
  • Having my reservation cancled
  • No refund
Reason of review
Poor customer service

I booked our vacation in Dec 2014, 2 weeks before they call and tell us its sold out... we reschedule...

for the following month.. its sold out.. I reschedule for May 2015... they say we only need a week it has been 2.5 weeks I called tonight and nothing...

Very Disappointed...

Owners emails james james@***.net I have read several of his reply on http://www.tripadvisor.com/members-forums/R2186GBjamesc Hopefully this will help out. he talks about refunds and personally taking care of this.. here is another email...

that he gave out merralee merralee@***.net not sure if this an assistant .... Good Luck

Helpful 0 Not helpful 0
Bookvip's reply to:

Bookvip - Advertisement cons

Thank you for your valuable feedback and we take all customers issues very seriously. We are able to look up reservations by the last name of customer, their email address, or telephone number, however, we are unable to locate any reservation with the information given by you to this web site. You can contact me direct at James@BookVip.com. As an owner, I pride myself in BookVip offering the most discounted vacation packages and having an A+ rating Better Business Bureau for our customer service.

The reason we can offer packages 70% off the retail rates is because the resorts subsidize the cost of these discounted vacations in exchange for your time during the resort preview. The resort verifies each reservation before issuing a confirmation number as resort is paying the cost of discounted vacation. A majority of the issues occur when the resort finds the terms & conditions are being circumvented. We will send over 300,000 families on dreams vacations alone this year! We have more actual customer video reviews than any other travel site. http://bookvip.com/sitereviews As a rapidly growing company we are not always perfect, however, I can be contacted directly at Jame@BookVip.com to resolve any issue or you can our call customer service call customer service 24/7 at 888 845 0602. Thank you
author's review
ID
#567289 Review #567289 is a subjective opinion of poster.
Service
Bookvip Vacation Package Booking
Cons
  • Customer service and website
Reason of review
Not as described/ advertised
Preferred solution
Deliver product or service ordered

Saw promotional video about Cancun .when I went to book it it is now where to be on the book VIP website so I called and got nowhere.they had no idea and could not tell me where to look.just as I figu red.they scam u into higher prices and by the way I called twice and got a no English speaking person who had a hard time.I just wanted to book my promotional package for Cancun but it really didn't exist.there was no to ask for help and the ads on the website tell u to book online but where? I checked the hotel in question and no deal like the promotional video was listed

Helpful 5 Not helpful 0
2 comments
#926746

Thank you for your feedback and all deals are booked at BookVip.com. We are the largest travel promotions company and send over 50,000 families on vacations each year.

The packages are 60-70% off the discounted price as the resort is subsidizing the cost of the rooms in exchange for 90 minutes of your time.

We have an A Rating with the BBB

http://www.bbb.org/shreveport/business-reviews/travel-agencies/resort-vacations-international-in-natchitoches-la-90048356#bbbseal

Additionally you can view real BookVip.com customer videos on their actual vacations

http://bookvip.com/sitereviews

As an owner of the company we always looking to improve and you can contact me directly James@rvitravel.net. Thank you

#930779
@PissedConsumer926746

DO NOT BOOK WITH BOOKVIP.COM !! - It is a scam.

The reservation must be completed over the phone where they tell you the prices are subject to your acceptance of a high pressure sales pitch for which you must present a credit card and are required to have a minimum income of $60,000. When I asked the representative how would they verify the income, she responded " THE HOTEL HAS ITS WAYS TO FIND OUT" - At that point we backed out completely. The representative became rude and hung up the phone on me. How do they verify income, really?

Do they obtain your private information and or credit report without your knowledge???

I HAVE BEEN TO THESE SALES PRESENTATIONS. THEY ARE NEVER 90 MINUTES AND YOU ARE PRESSURED FOR HOURS TO MAKE A PURCHASE. THEY EVEN BECOME ABUSIVE AS PART OF THEIR SALES STRATEGY.

BOOKVIP.COM DOES NOT DISCLOSE THIS FACT UNLESS YOU READ THEIR FINE PRINT AT THE BOTTOM OF THE PAGE. BE CAREFUL - DO NOT MAKE RESERVATIONS WITH BOOKVIP.COM

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Bookvip's reply to:

BookVIP is a scam and ripoff

Thank you for your valuable feedback and we take all customers issues very seriously. We are able to look up reservations by the last name of customer, their email address, or telephone number, however, we are unable to locate any reservation with the information given by you to this web site. You can contact me direct at James@BookVip.com. As an owner, I pride myself in BookVip offering the most discounted vacation packages and having an A+ rating Better Business Bureau for our customer service.

The reason we can offer packages 70% off the retail rates is because the resorts subsidize the cost of these discounted vacations in exchange for your time during the resort preview. The resort verifies each reservation before issuing a confirmation number as resort is paying the cost of discounted vacation. A majority of the issues occur when the resort finds the terms & conditions are being circumvented. We will send over 300,000 families on dreams vacations alone this year! We have more actual customer video reviews than any other travel site. http://bookvip.com/sitereviews As a rapidly growing company we are not always perfect, however, I can be contacted directly at Jame@BookVip.com to resolve any issue or you can our call customer service call customer service 24/7 at 888 845 0602. Thank you
author's review
ID
#481314 Review #481314 is a subjective opinion of poster.
Service
Bookvip Vacation Package Booking
Reason of review
Problems with payment
Loss
$1200

We planned a vacation with BookVIP.com and they cancelled our vacation that was confirmed by the Villa Del Parmar resort in Cancun, Mexico. We paid for a package and were also charged more for the package than agreed upon.

We then were told our reservation was cancelled by error and that they could not give us our original reservation. They then offered a terrible resort and to pay a minimal adjustment that wasn't what the resort was even being shown to be selling at. They harassed us repeatedly, would not let us speak with supervisors or their legal department as we requested.

We are now out a vacation and the $1,200.00 for airfare to Cancun because we have no intention, after this nightmare, to spend what we wanted to go there for which is a relaxing holiday.

They intentionally also called us several times a day and kept saying we cancelled our reservation. This actually caused us duress and it's criminal what they do. They are committing fraud by scamming people into a better resort and cancelling their reservations and trying to put people in a much less of a quality resort. The difference was night and day and we had not intention of traveling all the way there since they were so shady and dishonest.

Don't use these folks. We will be filing a legal claim and also requesting compensation for the damages caused due to the duress.

Helpful 163 Not helpful 31
12 comments
#918383

booked and charged for one package, told it wasn't available unless I paid $640 more, told them I need to cancel reservation. They said management will call you back.

I 've called four times, never recieved a call back yet, never recieved any sort of cancellation notification or confirmation from any one.

It took one day to charge my card, now it's been 4 days and I can't even speak to any one about the cancellation and every time I call they say oh yes, I see your reservation here. Bait and switch or just thievery?

#918450
@PissedConsumer918383

Hello Mr. Hurth,

As I explained in my email and voice mail.

We sincerely apologize on any confusion, however, I assure it was definitely not intentional. The resort classifies your oldest child who is 18 as an adult and not a child. The 1 bedroom room occupancy allows for 2 adults and 3 children under the special promotion and we had to get an exception on this hotel rule which were able to get approved yesterday. As an owner I definitely stand behind our product and services as we are the largest travel promotions company and have an A rating with Better Business Bureau.

We definitely go extra lengths to get special approvals and I apologize if it was not expedited and communicated properly. That being said, I have made sure your refund is processed tonight.

Again, thank you for the valuable feedback and feel free to email James@rvitravel.net

Happy Holidays

Best,

James

#911367

Same happened to me - just now. Booked, accepted, then tried bait switch to... Holiday Inn.

#910366

Did you ever get anywhere with the legal end? I am looking at filing legally as well and try to get back some of which they have "screwed" me out of.

#894253

Scam artists.you have been warned

#894691
@PissedConsumer894253

Hello John,

We book over 50,000 vacation packages a year and have an "A-" rating with Better Business Bureau http://www.bbb.org/shreveport/business-reviews/travel-agencies/resort-vacations-international-in-natchitoches-la-90048356#bbbseal

Please contact me directly at James@rvitravel.net as we are always looking to improve. Thank you

#878486

This is no surprize your *** commercial went on and on.

#849639

Mr. Colligan,

I tried to contact you.

We never tried to change the reservation and were called several times by parties asking for more money. Our reservation date was confirmed and then your agency cancelled it after we booked our airfare. We lost $500.00 in airfare when we had to change our tickets to use them to travel elsewhere.

We never tried to travel in a group, which both your staff and the resort told us, but we were only traveling alone....two of us, for a much needed vacation.

This is a scam and it cost us much.

We are looking to file complaints and sue for our lost travel and the emotional distress that your staff caused repeatedly harassing us over the phone and lying that we cancelled our reservation. We didn't and your staff it seems never did what they were required to do.

Additionally we asked for a stay at a comparable resort which was possible and they tried to put us in hotels that were a fraction of the cost and rated with two stars on many sites.

Your agency was a nightmare to work with and we've posted this because we travel often, know the ins and outs of such promotional deals and were interested in the property. Your unprofessionalism needs to be known to others.

We also tried to e-mail you and no response. Thank you

#822867

Hello Gammica,

I am one of the owners of Bookvip.com and you can contact me directly james@rvitravel.net. We are the largest travel promotions company and handle over a ten of thousands special promotion packages per year without any issue.

Like any company, we are not perfect and we are always looking to improve. The most difficult part in selling the discounted promotional packages are the terms and conditions that the resort sets as they are ones subsidizing the cost of the rooms for qualified customers to listen to their vacation ownership /timeshare presentation. Again, the rooms are discounted many times over $1000 in exchange of the customer's time and meeting the resort's qualifications. Where most issues occur is where the customer tries to circumvent the resort's qualifications and the resort denies the reservation or where rooms become unavailable due to sold out dates in which we always refund the customer.

One of the most difficult items we deal with is group travel as the resorts don't permit it with the promotion.

All of these terms & conditions are disclosed on the site as well. Each customer signs electronically the terms & conditions before we ever charge a customer.

Again, I appreciate your feed back and look forward to hearing from you

Sincerely,

James Colligan

Owner BookVip.com

#849570
@Violet

That's the same answer you used on another web site. You didn't address the problem!!!!!!!

View more comments (11)