Thank you BookVIP. Saved us $1500 to $2000!

Thank you BookVIP. Saved us $1500 to $2000!
This was a truly remarkable experience! The facilities were absolutely beautiful, the food was amazing, and the wonderful service of the friendly staff made our stay an unforgettable experience!!! Thank you, Charlie, for your entertaining shows and the language lessons! I wish I had made a note of more names to thank for their great services, like our room service (cleaning, turn down, candy and drink refills, etc.), and all of our waiters, who provided exceptional service. A special thanks to Alfanso, Freddie, Kendor, and Salvadore (I wish I had retained all of the other servers' names; they all provided excellent service)!
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Bookvip is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1415536 Review #1415536 is a subjective opinion of poster.
Service
Bookvip Vacation Package
Reason of review
Good quality

It is absolutely amazing. We booked through BookVIP.com.

It is absolutely amazing. We booked through BookVIP.com.
Came on vacation for Disney world and great rooms and amazing complex the food is amazing at Drafts sports bar and grill. Jaime was great very friendly and made us feel at home. Would recommend to all family and friends to come check it out!
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Bookvip is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1415538 Review #1415538 is a subjective opinion of poster.
Service
Bookvip Vacation Package
Reason of review
Good quality

Thank you BookVIP for giving us a wonder vacation destination.

Thank you BookVIP for giving us a wonder vacation destination.
We had a wonderful time at Sunscape Cove. We had a beachfront room, walked right out to beach and had the BEST Butler, Renees. She took great care of us on our vacation. Also, Orane, the mini bar replenisher, was great, he gave us enough water and beer when needed. This vacation was great.
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Bookvip is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1415539 Review #1415539 is a subjective opinion of poster.
Service
Bookvip Vacation Package
Reason of review
Good quality
Bookvip's reply to:

BookVIP and Resort Vacations International are sham!

Hello James,

We appreciate the opportunity to address your concerns.

Please be reminded that you purchased a vacation package in May 2018, which was cancelled and refunded within 48-hrs since didnt meet with the eligibility requirements for the promotion which you agreed to with your electronic signature when you booked.

We believe that you are confusing our company with one of the many copy cat companies using “VIP” in their name or perhaps one of the other companies using variations of the name Resort Vacations International.

BookVIP is a booking company and it is our job to ensure that guests are qualified for the limited number of promotional packages being sponsored by by the participating resort providers.

It is the participating resort provider who sets forth the eligibility requirements - not BookVIP.

The Terms and Conditions can also be viewed on BookVIP’s website at the bottom of each resort offering page by clicking on the Terms and Conditions.

The reason we have over 3.9 Million Facebook Likes, more customer video reviews, and have sent over 100,000 people on vacation this year alone, is because we are the worldwide leader in promotional packages - that's our specialty. If you meet the resort's requirements and agree to attend the resort preview, you will receive the promotional rate. The only issues we have is when some customers try to circumvent the resort's Terms and Conditions.

James Colligan
Owner
BookVIP.com
James@bookvip.com
ID
#1387262 Review #1387262 is a subjective opinion of poster.
Service
Bookvip Vacation Package
Reason of review
Not as described/ advertised
Loss
$25000
Preferred solution
Let the company propose a solution

First let me say that before I ever tried Book VIP I was receiving phone calls from an automated recording that informed me that I had won a trip because I used my Marriott account or through a credit card rewards program that I did not have. Then last year my wife and I decided to look into book VIP and see if there was any truth to their great packages.

Low and behold the call center was the same. Same on hold music, same background noise, AND same agents!

So they NEVER had permission to contact me for these packages, they never remove me from their list when I select the option and when requested to an agent.

I have reached out to an attorney and am not only going to file legal action against Resort Vacations International and Facebook since during the period where the calls started up ads in my Facebook feed also started appearing.

With the public knowledge of Facebook selling lists to companies.

My advice to ALL of you reading this is write down names, numbers, times, and when you asked to remove from the list. If you can write down names that would be even better. Try asking for the person you spoke with before.

Sham companies with unethical business practices.

Won't even go into what kind of hassle they put you through if you actually go through the process. Asking for things like utility bills. LOL. Joke company!

James

I booked through BookVIP.com. I saved over $2000.

I booked through BookVIP.com. I saved over $2000.
I stayed on West side during my prior visit. I decided the East side this time around and I love it! East side is very peaceful not a lot of traffic. The resort is very nice. The service very good with friendly stuff. Location is perfect for snorkeling or diving. Rooms very clean in contemporary style. 1Br&2Br have full kitchens. Local store can provide all necessities. I will be back next year.
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Bookvip is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1366079 Review #1366079 is a subjective opinion of poster.
Service
Bookvip Vacation Package
Reason of review
Good quality

Bookvip - Chaos!!!

Bookvip - Chaos!!!
Bookvip - Chaos!!!
First off, we booked our resort six months before. Not going to lie, I’ve read so many reviews; especially negative ones, and scared myself to the MAX!!! Then June comes, it was our time to go enjoy our family vacation. Then the unexpected things happened. Our baby started getting rashes, then the plane got delayed. So, we took a chance anyways and if was planning to call it quit if the baby couldn’t take it anymore ( it was not that bad) until... the plane got delayed, they boarded everyone on the plane. We sat there for a good 30 minutes, and we couldn’t get off. Then after 30 minutes they told us to get off the plane and there’s no way we were gonna make it to Cancun. We got a new flight tickets (which we should’ve) to fly the next day, but we didn’t want to risk going while the baby was still recovering from his rashes. I took a chance calling BookVip, even though I thought I would lost the package already... so the next day we were supposed to go again, I decided to call them ( I didn’t ask for her name, my mistake) she apologized of all that had happened to us, and offered to give us an open dated of 12 months for us to book whenever we are ready!!! We were sooo happy. So we thought we had a second chance to book our vacation again, because I’d like for it to happen again this year; since we take our family every year. At least once a year! I decided to call bookVip again and made a reservation for August. Since July was booked! I can tell you that the booking process took quite a long time and I had to make lots and lots of phone calls, and I mean LOTS! Even after I received the confirmation number from the resort I was still unsure if it was a scam... I was so paranoid lol. I just wanted my family to have a wonderful vacation. I’m sure they got sick of me lol, but if that’s what it takes for my family to have a great vacation; then I’d do it! Since my husband and I don’t have matching IDs/states; we had to bring our marriage certificate to prove that we are married. They did tell me that I could bring a copy, but I didn’t care I brought the original one; just in case!! Yeah I was that bad lol. So when it was time for us to go on our vacation, the back of my head was unsure about so many things that could go wrong when we get there... Anyways, we arrived in Cancun. We didn’t have to wait long at all for our ride. They were there waiting for us, there was another family that were in a shuttle with us too. When we got to the resort, we were greeted and they gave us some drinks and some damp towels; since it was so hot (again didn’t ask for their names). We checked in at the front desk, then went to our concierge her name was Carla ( I know for once I didn’t forget) she was sooooo nice and also offered us two other restaurants that were not included in our package that was all inclusive. She also gave us room service; which was so convenient, because we did ordered room services everyday while we were there. I should’ve asked her for WiFi, but I thought she gave us a lot already and I didn’t want to be so greedy lol. She also asked if we’re celebrating anything special. I told her it was supposed to be our anniversary in June! On the second or third day, I’m not sure. she was supposed to surprise us with the cake but we happened to be in the room so we broke the surprise. We thought that was so sweet of Carla. Oh, and the cake was delicious!!!!! Oh also forgot to mention the room, we knew that we didn’t get ocean front, but when we got into our room we were so blown away. Omg talk about Space!!! We had a one bedroom suite room, the balcony with a hammock and it was somewhat ocean view! The view we got from our room was definitely beautiful!! My husband loved the architectures of the resort. They always keep it clean and we don’t know how they do thaT!!! Overall we had one memorable family vacation, everything turned out so perfect, the resort, the room and everything was so perfect! Thank you so much BookVip. I’m not sure if this trip would had happened if I have booked it somewhere else since I didn’t purchased any trip insurance; we would’ve lost it all and I would’ve a mental break down for a while. Thank you again BookVip for making our family vacation a perfectly memorable one. I also have a 3 free Westgate at Orlando/las Vegas that came with our Cancun package that I supposed to call when we get back For those of you who are saying is a scam. It is not, you really just have to follow the rules. Read the terms& conditions carefully to see if you qualified, because it is pretty LEGIT! Love
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Bookvip is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1334797 Review #1334797 is a subjective opinion of poster.
Service
Bookvip Vacation Package
Reason of review
Good quality

Amazing offer from BookVIP. Thank you!

Amazing offer from BookVIP. Thank you!
We had a great stay at Kings Creek Plantation over the Fourth of July. We had a very nice two bedroom townhouse with a cool and refreshing pool only a couple of feet from our condo. The kitchen and dishwasher was a big help and we had a TV in every room. I would stay here again.
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Bookvip is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1300586 Review #1300586 is a subjective opinion of poster.
Service
Bookvip Vacation Package
Reason of review
Good quality

We saved over $500! We used BookVIP!

We saved over $500! We used BookVIP!
The Berkley is very new and the place is clean and spacious. We were on the 18th floor so we had a wonderful view of Las Vegas. My only concern is we kept getting shocked with the key card while trying to open the room door. Maybe because its a new hotel with the carpets. The staff tried many times to rectify the problem but no luck. Hopefully, when I return again to The Berkley that problem can be solved because it was getting really annoyed and frightening being zapped all the time. Tip: walk over to the casino to get the free shuttle to the strip.
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Bookvip is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1300599 Review #1300599 is a subjective opinion of poster.
Service
Bookvip Vacation Package
Reason of review
Good quality

!Accommodations are amazing. Go ahead and book it, enjoy BookVIP. It is the real deal!

!Accommodations are amazing. Go ahead and book it, enjoy BookVIP. It is the real deal!
The best hotel in cancun cannot exist without having such great view to the sea. Moreover the staff is amazing (specially to Alejandra, Alonso and Reyna). It is not the first time I come here and I highly recommend this place, you can do everything inside and outside because it is unbelievably well located. It is clean, safe and fun!!!
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Bookvip is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1283207 Review #1283207 is a subjective opinion of poster.
Service
Bookvip Vacation Package
Reason of review
Good quality

Amazing experience with BookVIP

We loved our trip to Cabo! BookVIP is the best value! We stayed right on the beach and incredible vview of the Cabo Arch. The staff was super friendly and the food was very good. We loved sitting pool side drinking frozen margaritas. The pool activites were entertaining as well. We could walk to the Marina which was only 10 minutes away. We did the glass bottom boat tour and were abe to see the entire family of sea lions by the Arch. My 5 year son cant stop talking about it as was the first one he had seen (myself as well in the wild). If want to save over $1500. I definitely recommend BookVIP!
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Bookvip is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1257110 Review #1257110 is a subjective opinion of poster.
Location
North Miami, Florida
Service
Bookvip Vacation Package
Reason of review
Good customer service

Amazing place to come, All-Inclusive. BookVIP is the real deal. Everything we were promised we got.

Amazing place to come, All-Inclusive. BookVIP is the real deal. Everything we were promised we got.
Nice relaxing vacation. Be sure to visit the Pina Colada restaurant on the beach...they have the best cooks. Ask for Eduardo; he is A+ when it comes to customer service. Eduardo is pleasant and so efficient. He was the best waiter we had during our stay.
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Bookvip is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1252396 Review #1252396 is a subjective opinion of poster.
Service
Bookvip Vacation Package
Reason of review
Good quality
Bookvip's reply to:

Bookvip - Horrible so far

Hello Tatiana,

I would like to apologize for any inconvenience and stress resulting from the manner of communication provided by our Customer Service agents. As the fastest growing travel company in the world, we sometimes fall short of our goal, however, we are constantly looking to improve.

As a special courtesy to you, we have issued a refund of your purchase less than the cost of the Travel Insurance.

We offer our Premium Trip Guard Insurance for every purchase. This insurance will allow you to cancel and receive a full refund with no questions asked. However, you, like most declined our insurance because of our best in industry flexible rescheduling policies.

The reason why we have over 4 Million Facebook Likes, more customer video reviews and sent over 100,000 thousands of people on vacation this year alone is because we are the worldwide leader in promotional packages - that's our specialty. If you meet the resort's requirements and agree to attend the resort preview, you will receive the promotional rate.

James Colligan
Owner
ID
#1209674 Review #1209674 is a subjective opinion of poster.
Service
Bookvip Vacation Package
Cons
  • False advertisement
  • Refund policy
  • Poor customer service
Reason of review
Return, Exchange or Cancellation Policy
Loss
$317
Preferred solution
Full refund

I booked a package with BookVip.com, and I was not told I could not cancel it. I have made several calls trying to cancel, and each time I was told I would receive a call back with a full refund.

When finally after numerous attempts on my part, they called me back, I was simply shocked. Robin, Cancellation Department Manager yelled at me the entire time and was extremely rude. I have not yet come across such treatment! And she said they can't cancel it and give me a full refund because it is my fault.

She said it is clearly stated on my reservation that I can't cancel, BUT IT IS NOT. Beware!

Horrible customer service, and a scam. I will post this review on every legit website to make sure others don't make such mistake.

We save THOUSANDS using BookVIP..We will definitely use BookVIP for another vacation!

We save THOUSANDS using BookVIP..We will definitely use BookVIP for another vacation!
Spectacular hotel. The hotel is just perfect and the off site activities were great. We left a few days ago and already new amenities have been added so I can’t imagine what more they will have when we go back! The staff were all phenomenal and I wish I would have written down all their names, but this includes all the staff at the rooftop pool, Dymitro at the Asian restaurant, Jesus at the Fuego restaurant, Miguel the bellhop, Micheal the concierge and many more (except one lady at the concierge desk lol). If I HAD to find a complaint it would be that I called three times to have our mini fridge/snacks filled and no one came... only got it filled twice all week on our second and fifth nights but I just went to the bar for juice and drinks:). It will take a good day or two to know your way around.
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Bookvip is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1183096 Review #1183096 is a subjective opinion of poster.
Service
Bookvip Vacation Package
Reason of review
Good quality

We booked through BookVIP which was a positive experience. We saved quite a bit of money

We booked through BookVIP which was a positive experience. We saved quite a bit of money
Great experience at the Omni in Cancun! Very pleased with the property, the various pool areas, variety of restaurants and the large beach! Will definitely return! The service was fantastic! Pina Colada restaurant on the beach is perfect... great casual setting with a perfect view and fantastic service... Great job Victor Zavula and Jose Cocoim!!!
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Bookvip is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1183095 Review #1183095 is a subjective opinion of poster.
Service
Bookvip Vacation Package
Reason of review
Good quality

We saved almost $900 on this trip. I highly recommend BookVIP

Sandos Playacar Beach Resort and Spa is my home away from home. I feel so welcomed there and the entire staff were all so helpful and welcoming from the moment I arrived and during my weeks stay at the resort. Special thanks to, Xaneth, public relations at Royal Elite was instrumental in helping us set up a wonderful experience for our group of 26 people. And to Claudia, Spa manager and David, spa reception concierge, for helping us schedule two Temazcal's(sweat lodge) and several massages for our group. Julio and Karem, the Shaman's for our Temazcal, created a very safe, spiritual and beautiful experience!!! Many of our guests said the Temazcal was the most powerful and life changing event that took place during their trip. :) The resort is amazing and has the best beach in Playa! We love all the entertainment and activities and if you need some quiet time ~ just slip into a hammock or lounger on the beach for a nice nap or reading time. Check out Cup Cake Cafe and I would recommend the Mocha frappuchino and a cup cake or two. Chayita restaurant is very similar to Chipolte and you can create a burrito in a bowl or tortilla. Fresh ingredients and service with a smile. And don't forget to create a crepe and add a little ice cream for a wonderful dessert! Walking around the resort I saw lots of wildlife, including, howler monkeys, iguanas and a peacock. My favorite night at the resort is the Mexican fiesta! The resort goes all out with decorating, vendors, music, amazing food and you won't want to miss the show!!! Fernando, Zayas and Lydia all gave wonderful massages on the beach and will take great care of scheduling all your healing services for the Spa. And thank you, Lydia, for a wonderful relaxing massage in the Spa. You are amazing! Estela Cio and Mirna did an amazing job in the restaurants helping take care of our group ~ in helping us find seating together, accommodating special dietary needs and taking memorable photos of our group! And during our final breakfast before leaving, Mirna, brought us mimosas and a special cake letting us know how much she will miss us. A special thank you to David, for keeping our room exceptionally clean ~ and we loved all the towel animals! It's all of these little touches that truly create a meaningful experience and makes us want to return ~ again and again and again! Thank you Sandos reception, staff, management and Royal Elite team for creating a breathtaking vacation and making Sandos my home away from home!
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Bookvip is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1183094 Review #1183094 is a subjective opinion of poster.
Service
Bookvip Vacation Package
Reason of review
Good customer service