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Bookvip - Chaos!!!

4.6
Details

First off, we booked our resort six months before. Not going to lie, I’ve read so many reviews; especially negative ones, and scared myself to the MAX!!!

Then June comes, it was our time to go enjoy our family vacation. Then the unexpected things happened. Our baby started getting rashes, then the plane got delayed. So, we took a chance anyways and if was planning to call it quit if the baby couldn’t take it anymore ( it was not that bad) until...

the plane got delayed, they boarded everyone on the plane. We sat there for a good 30 minutes, and we couldn’t get off. Then after 30 minutes they told us to get off the plane and there’s no way we were gonna make it to Cancun. We got a new flight tickets (which we should’ve) to fly the next day, but we didn’t want to risk going while the baby was still recovering from his rashes.

I took a chance calling BookVip, even though I thought I would lost the package already... so the next day we were supposed to go again, I decided to call them ( I didn’t ask for her name, my mistake) she apologized of all that had happened to us, and offered to give us an open dated of 12 months for us to book whenever we are ready!!! We were sooo happy. So we thought we had a second chance to book our vacation again, because I’d like for it to happen again this year; since we take our family every year.

At least once a year! I decided to call bookVip again and made a reservation for August. Since July was booked! I can tell you that the booking process took quite a long time and I had to make lots and lots of phone calls, and I mean LOTS!

Even after I received the confirmation number from the resort I was still unsure if it was a scam... I was so paranoid lol. I just wanted my family to have a wonderful vacation. I’m sure they got sick of me lol, but if that’s what it takes for my family to have a great vacation; then I’d do it!

Since my husband and I don’t have matching IDs/states; we had to bring our marriage certificate to prove that we are married. They did tell me that I could bring a copy, but I didn’t care I brought the original one; just in case!! Yeah I was that bad lol. So when it was time for us to go on our vacation, the back of my head was unsure about so many things that could go wrong when we get there...

Anyways, we arrived in Cancun. We didn’t have to wait long at all for our ride. They were there waiting for us, there was another family that were in a shuttle with us too. When we got to the resort, we were greeted and they gave us some drinks and some damp towels; since it was so hot (again didn’t ask for their names).

We checked in at the front desk, then went to our concierge her name was Carla ( I know for once I didn’t forget) she was sooooo nice and also offered us two other restaurants that were not included in our package that was all inclusive. She also gave us room service; which was so convenient, because we did ordered room services everyday while we were there. I should’ve asked her for WiFi, but I thought she gave us a lot already and I didn’t want to be so greedy lol. She also asked if we’re celebrating anything special.

I told her it was supposed to be our anniversary in June! On the second or third day, I’m not sure. she was supposed to surprise us with the cake but we happened to be in the room so we broke the surprise. We thought that was so sweet of Carla.

Oh, and the cake was delicious!!!!! Oh also forgot to mention the room, we knew that we didn’t get ocean front, but when we got into our room we were so blown away. Omg talk about Space!!! We had a one bedroom suite room, the balcony with a hammock and it was somewhat ocean view!

The view we got from our room was definitely beautiful!! My husband loved the architectures of the resort. They always keep it clean and we don’t know how they do thaT!!! Overall we had one memorable family vacation, everything turned out so perfect, the resort, the room and everything was so perfect!

Thank you so much BookVip. I’m not sure if this trip would had happened if I have booked it somewhere else since I didn’t purchased any trip insurance; we would’ve lost it all and I would’ve a mental break down for a while. Thank you again BookVip for making our family vacation a perfectly memorable one. I also have a 3 free Westgate at Orlando/las Vegas that came with our Cancun package that I supposed to call when we get back For those of you who are saying is a scam.

It is not, you really just have to follow the rules.

Read the terms& conditions carefully to see if you qualified, because it is pretty LEGIT! Love

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Author
Service
Bookvip Vacation Package
Reason of review
Good quality
Review #1334797 is a subjective opinion of poster.
Testimonial
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Amazing offer from BookVIP. Thank you!

We had a great stay at Kings Creek Plantation over the Fourth of July. We had a very nice two bedroom townhouse with a cool and refreshing pool only a couple of feet from our condo.

The kitchen and dishwasher was a big help and we had a TV in every room. I would stay here again.

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Author
Service
Bookvip Vacation Package
Reason of review
Good quality
Review #1300586 is a subjective opinion of poster.
Testimonial
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We saved over $500! We used BookVIP!

The Berkley is very new and the place is clean and spacious. We were on the 18th floor so we had a wonderful view of Las Vegas.

My only concern is we kept getting shocked with the key card while trying to open the room door. Maybe because its a new hotel with the carpets. The staff tried many times to rectify the problem but no luck.

Hopefully, when I return again to The Berkley that problem can be solved because it was getting really annoyed and frightening being zapped all the time. Tip: walk over to the casino to get the free shuttle to the strip.

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Service
Bookvip Vacation Package
Reason of review
Good quality
Review #1300599 is a subjective opinion of poster.
Testimonial
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!Accommodations are amazing. Go ahead and book it, enjoy BookVIP. It is the real deal!

The best hotel in cancun cannot exist without having such great view to the sea. Moreover the staff is amazing (specially to Alejandra, Alonso and Reyna).

It is not the first time I come here and I highly recommend this place, you can do everything inside and outside because it is unbelievably well located. It is clean, safe and fun!!!

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Author
Service
Bookvip Vacation Package
Reason of review
Good quality
Review #1283207 is a subjective opinion of poster.
Testimonial
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Amazing experience with BookVIP

1.0
Details

We loved our trip to Cabo! BookVIP is the best value!

We stayed right on the beach and incredible vview of the Cabo Arch. The staff was super friendly and the food was very good. We loved sitting pool side drinking frozen margaritas. The pool activites were entertaining as well.

We could walk to the Marina which was only 10 minutes away. We did the glass bottom boat tour and were abe to see the entire family of sea lions by the Arch. My 5 year son cant stop talking about it as was the first one he had seen (myself as well in the wild).

If want to save over $1500. I definitely recommend BookVIP!

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Location
North Miami, Florida
Service
Bookvip Vacation Package
Reason of review
Good customer service
Review #1257110 is a subjective opinion of poster.
Testimonial
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Amazing place to come, All-Inclusive. BookVIP is the real deal. Everything we were promised we got.

Nice relaxing vacation. Be sure to visit the Pina Colada restaurant on the beach...they have the best cooks.

Ask for Eduardo; he is A+ when it comes to customer service.

Eduardo is pleasant and so efficient. He was the best waiter we had during our stay.

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Author
Service
Bookvip Vacation Package
Reason of review
Good quality
Review #1252396 is a subjective opinion of poster.
Bookvip's reply to:

Bookvip - Horrible so far

Hello Tatiana,

I would like to apologize for any inconvenience and stress resulting from the manner of communication provided by our Customer Service agents. As the fastest growing travel company in the world, we sometimes fall short of our goal, however we are constantly looking to improve.

As a special courtesy to you, BookVIP has issued a refund of your purchase less the cost of the Travel Insurance.

We offer our Premium Trip Guard Insurance for every purchase. This insurance will allow you to cancel and receive a full refund with no questions asked. However, you, like most declined our insurance because of our flexible rescheduling policies.

The reason why we have over 3.6 Million Facebook Likes, more customer video reviews and sent over 100,000 thousands of people on vacation this year alone is because we are the worldwide leader in promotional packages - that's our specialty. If you meet the resort's requirements and agree to attend the resort preview, you will receive the promotional rate.

James Colligan
Owner
BookVIP.com
Author
Service
Bookvip Vacation Package
Cons
False advertisement, Poor customer service, Refund policy
Reason of review
Return, Exchange or Cancellation Policy
Loss
$317
Preferred solution
Full refund
Tags
  • Intentionally misleading
Review #1209674 is a subjective opinion of poster.
0 comments
1.0
Details

I booked a package with BookVip.com, and I was not told I could not cancel it. I have made several calls trying to cancel, and each time I was told I would receive a call back with a full refund.

When finally after numerous attempts on my part, they called me back, I was simply shocked. Robin, Cancellation Department Manager yelled at me the entire time and was extremely rude. I have not yet come across such treatment! And she said they can't cancel it and give me a full refund because it is my fault.

She said it is clearly stated on my reservation that I can't cancel, BUT IT IS NOT. Beware!

Horrible customer service, and a scam. I will post this review on every legit website to make sure others don't make such mistake.

Testimonial
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We save THOUSANDS using BookVIP..We will definitely use BookVIP for another vacation!

Spectacular hotel. The hotel is just perfect and the off site activities were great.

We left a few days ago and already new amenities have been added so I can’t imagine what more they will have when we go back! The staff were all phenomenal and I wish I would have written down all their names, but this includes all the staff at the rooftop pool, Dymitro at the Asian restaurant, Jesus at the Fuego restaurant, Miguel the bellhop, Micheal the concierge and many more (except one lady at the concierge desk lol). If I HAD to find a complaint it would be that I called three times to have our mini fridge/snacks filled and no one came...

only got it filled twice all week on our second and fifth nights but I just went to the bar for juice and drinks:). It will take a good day or two to know your way around.

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Author
Service
Bookvip Vacation Package
Reason of review
Good quality
Review #1183096 is a subjective opinion of poster.
Testimonial
0 comments

We booked through BookVIP which was a positive experience. We saved quite a bit of money

Great experience at the Omni in Cancun! Very pleased with the property, the various pool areas, variety of restaurants and the large beach!

Will definitely return! The service was fantastic! Pina Colada restaurant on the beach is perfect...

great casual setting with a perfect view and fantastic service... Great job Victor Zavula and Jose Cocoim!!!

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Author
Service
Bookvip Vacation Package
Reason of review
Good quality
Review #1183095 is a subjective opinion of poster.
Testimonial
0 comments

We saved almost $900 on this trip. I highly recommend BookVIP

Sandos Playacar Beach Resort and Spa is my home away from home. I feel so welcomed there and the entire staff were all so helpful and welcoming from the moment I arrived and during my weeks stay at the resort.

Special thanks to, Xaneth, public relations at Royal Elite was instrumental in helping us set up a wonderful experience for our group of 26 people. And to Claudia, Spa manager and David, spa reception concierge, for helping us schedule two Temazcal's(sweat lodge) and several massages for our group. Julio and Karem, the Shaman's for our Temazcal, created a very safe, spiritual and beautiful experience!!! Many of our guests said the Temazcal was the most powerful and life changing event that took place during their trip.

:) The resort is amazing and has the best beach in Playa! We love all the entertainment and activities and if you need some quiet time ~ just slip into a hammock or lounger on the beach for a nice nap or reading time. Check out Cup Cake Cafe and I would recommend the Mocha frappuchino and a cup cake or two. Chayita restaurant is very similar to Chipolte and you can create a burrito in a bowl or tortilla.

Fresh ingredients and service with a smile. And don't forget to create a crepe and add a little ice cream for a wonderful dessert! Walking around the resort I saw lots of wildlife, including, howler monkeys, iguanas and a peacock. My favorite night at the resort is the Mexican fiesta!

The resort goes all out with decorating, vendors, music, amazing food and you won't want to miss the show!!! Fernando, Zayas and Lydia all gave wonderful massages on the beach and will take great care of scheduling all your healing services for the Spa. And thank you, Lydia, for a wonderful relaxing massage in the Spa. You are amazing!

Estela Cio and Mirna did an amazing job in the restaurants helping take care of our group ~ in helping us find seating together, accommodating special dietary needs and taking memorable photos of our group! And during our final breakfast before leaving, Mirna, brought us mimosas and a special cake letting us know how much she will miss us. A special thank you to David, for keeping our room exceptionally clean ~ and we loved all the towel animals!

It's all of these little touches that truly create a meaningful experience and makes us want to return ~ again and again and again! Thank you Sandos reception, staff, management and Royal Elite team for creating a breathtaking vacation and making Sandos my home away from home!

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Author
Service
Bookvip Vacation Package
Reason of review
Good customer service
Review #1183094 is a subjective opinion of poster.