Bookvip's reply to:

Bookvip - I have a credit I want to use it

Dear Sonia,
I am pleased that upon receipt of your review, a supervisor contacted you and the issue has been resolved and that you will soon be enjoying your much-deserved vacation!
We look forward to helping you with all of your future travel plans.
Kind regards,
James Colligan
Owner
BookVip.com
James@bookvip.com
ID
#2200642 Review #2200642 is a subjective opinion of poster.
Service
Bookvip Vacation Package
Loss
$199
Preferred solution
Deliver product or service ordered

I've been trying everything to book something for around a month and still have not had any resolve to the problem the people that answer the phone always say they are going to send an email and so far not once.

User's recommendation: Keep it honest.

Bookvip's reply to:

Bookvip - Miscommunication

Dear Jasmine,

Above all else, providing excellent customer service is our main goal. We apologize for any confusion surrounding your reservation.

The promotion you booked is for 2 adults and 2 children, 12 years old and under. Currently, you are the only person listed on your reservation – no guests are reflected.

The third adult is welcome to book their own promotional package for this resort, based on eligibility and availability.

Please be sure to contact us in order to update your reservation with your guest(s) information.

Thank you.

Best regards,

James Colligan
Owner
BookVIP.com
James@bookvip.com
ID
#1813542 Review #1813542 is a subjective opinion of poster.
Service
Bookvip Vacation Package
Loss
$300
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer

Given wrong info via email & over the phone! My reservations are approaching & I have 2 people that have purchased flights and just learned one can not come only 2 adults and 2 children are allowed but I have 3 adults.

I was told via phone that 4 adults could come now Im being told that 3 cant. There is no attempt to resolve the issue not even an apology.

I was given the number to the resort and told to call them but the number provided was disconnected. Ive never experienced anything like this.

User's recommendation: RUN.

Bookvip - We saved over $2,000.00 at the Krystal Resort in Cancun,

Bookvip - We saved over $2,000.00 at the Krystal Resort in Cancun,
We saved over $2,000.00 at the Krystal Resort in Cancun, Mexico, thanks to Bookvip.com. It’s all inclusive and has the most beautiful beaches in the world.
View full review
Testimonial

Bookvip is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1717336 Review #1717336 is a subjective opinion of poster.
Service
Bookvip Vacation Package

Bookvip - We’re having the time of our lives

Bookvip - We’re having the time of our lives
I’m in Cancun, Mexico and the only reason I’m here is because of Bookvip.com. Go get signed up with them. We saved so much money and we are having the time of our lives. I recommend them.
View full review
Testimonial

Bookvip is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1717338 Review #1717338 is a subjective opinion of poster.
Service
Bookvip Vacation Package

BookVIP Real Deal. We saved over $1,500.00 in the Grand Caymans

BookVIP Real Deal. We saved over $1,500.00 in the Grand Caymans
So far this is our favorite spot on our trip to the Grand Cayman Islands, courtesy of Bookvip.com. Because of Bookvip.com, we’ve saved over $1,500.00
View full review
Testimonial

Bookvip is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1717339 Review #1717339 is a subjective opinion of poster.
Service
Bookvip Vacation Package
Bookvip's reply to:

Bookvip - Resort preview time information

Dear Mehr,

You are correct!

The vacation package that you purchased does not require your attendance
at a presentation.

We hope that you have enjoyed your vacation and we look forward to
hearing from you when you are ready to travel again!

Best regards,

James Colligan
Owner
BookVIP.com
James@bookvip.com
ID
#1709857 Review #1709857 is a subjective opinion of poster.
Service
Bookvip Vacation Package
Pros
  • Great prices and destinations
  • Prices
  • Resort
Cons
  • Unable to contact directly for assistance
Reason of review
Good customer service

Had a question about presentation and it was said that it’s not required

Resolved
Bookvip's reply to:

Resolved: Bookvip - Why do you discriminate against single women?

Hello Kathleen,

We are pleased that once we became aware of your issue, you were contacted by our
General Manager and we were able to book you in a resort that you chose and are
happy with.

You can save up to 83% of the retail rate on the promotional packages because the
resorts are subsidizing the cost of the vacation in exchange for meeting the eligibility
requirements and attending the resort preview.

It is the participating resort provider who sets forth the eligibility requirements - not
BookVIP.
 
BookVIP is a booking company and it is our job to ensure that guests are qualified for
the limited number of promotional packages being offered by the resort
providers.  The eligibility requirements for each promotional package can be viewed
on BookVIP’s website at the bottom of each resort offering page by clicking on the
Terms and Conditions.

Thank you for choosing BookVIP.

Enjoy your vacation!

Best regards,

James Colligan
Owner
BookVip.com
James@bookvip.com
ID
#1707451 Review #1707451 is a subjective opinion of poster.
Service
Bookvip Vacation Package
Pros
  • Price
  • Vacation spots
Cons
  • Not transparent
Reason of review
Not as described/ advertised
Loss
$2000
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer
Update by user Nov 14, 2019

11/14BookVIP.com reached out to me and fully resolved my complaint with great customer service. The rules around who "may" be eligible to receive a discount offer based on age or marital status is NOT defined by BookVIP.com but the hosting resorts. They were great at helping me re-book to a great location that doesn't have similar restrictions on Marital Status.

Original review posted by user Nov 13, 2019

So I posted, but it didn't appear so guess you are filtering this.

I purchased a package with upgrades, but when I tried to book I was told I was ineligible unless I was bringing a family member or live in partner.

I was bringing a boyfriend.

I was unable to book the vacation I paid for, and only offered credit.

Bookvip - They put me in a top suite

Bookvip -  They put me in a top suite
I wanted to take my wife to Vegas so I looked online. The prices were so high, then I ran across Bookvip. I was able to save $892.00. We’re in a gorgeous resort with a lazy river. We had a good time in Vegas and it’s all because of Bookvip.
View full review
Testimonial

Bookvip is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1717342 Review #1717342 is a subjective opinion of poster.
Service
Bookvip Vacation Package

Bookvip - We saved over $300.00

Bookvip - We saved over $300.00
We’re in Orlando, Florida enjoying our family vacation thanks to Bookvip for hooking us up. Shout out to them for us saving over $300 bucks.
View full review
Testimonial

Bookvip is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1717345 Review #1717345 is a subjective opinion of poster.
Service
Bookvip Vacation Package

Bookvip Products and Services Reviews

Product or Service Reviews
Vacation Package Booking  2.3 81
Room Booking  2.4 13
Customer Care  20
Vip Plus Membership  1.0 2
Westgate Hotel Room Booking  4.6 7

Bookvip - We saved about $2,000.00

Bookvip - We saved about $2,000.00
I had a great time on my vacation. It was wonderful, all the pools and all the food. I had a great time with my friends and family and it’s all possible because of Bookvip. We saved about $2,000.00.
View full review
Testimonial

Bookvip is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1717347 Review #1717347 is a subjective opinion of poster.
Service
Bookvip Vacation Package

Bookvip - I saved $1,000.00

Bookvip - I saved $1,000.00
This is my favorite spot on the resort because my room is literally five feet away from here, right by the beach. The scenery is beautiful. I am so excited and can’t wait to return. I love Krystal Resorts and I love Bookvip even more.
View full review
Testimonial

Bookvip is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1717351 Review #1717351 is a subjective opinion of poster.
Service
Bookvip Vacation Package

Bookvip - What a great vacation

Bookvip - What a great vacation
Thank you Bookvip for this wonderful vacation. With the amount of money you saved us we were able to do a lot of activities.
View full review
Testimonial

Bookvip is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1717353 Review #1717353 is a subjective opinion of poster.
Service
Bookvip Vacation Package

Bookvip - We’ve saved at least $300.00

Bookvip - We’ve saved at least $300.00
We’re enjoying our lovely vacation in Las Vegas which was through Bookvip.com. We’re enjoying all the amenities and the casino and the beautiful Las Vegas.
View full review
Testimonial

Bookvip is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1717354 Review #1717354 is a subjective opinion of poster.
Service
Bookvip Vacation Package

Bookvip - We’re having the times of our lives

Bookvip - We’re having the times of our lives
We’re in Puerto Vallarta, Mexico and got this deal through Bookvip.com. Man, we’ve saved thousands of dollars. Bookvip.com, thank you.
View full review
Testimonial

Bookvip is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1717356 Review #1717356 is a subjective opinion of poster.
Service
Bookvip Vacation Package

Bookvip - A great 20th anniversary

Bookvip - A great 20th anniversary
We/re having a great time in Puerto Vallarta. Thanks to Bookvip.com for getting us a great rate at this place. It’s a great resort. The food was really good and right here by the beach.
View full review
Testimonial

Bookvip is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1717358 Review #1717358 is a subjective opinion of poster.
Service
Bookvip Vacation Package