We wanted to thank BookVIP for amazing trip to Costa Rica where we saved over $1500

Secrets Papagayos is a wonderful intimate village. The staff is first class and offer excellent service. The food is very good. The views are great and the water is welcoming. Eduardo was our concierge assistant and he helped us in every way. The stone massage at the spa was the best I have ever experienced. We loved Seafood Grill and the Italian restaurant, Portofino's. The bar offered couches to read and to relax and good drink service. The gift shop was worthwhile and found some good sales. The coffee shop and the staff were wonderful and it was fun to have a coffee and Bailey's on vacation. I would return here for total relaxation and pampering!
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Bookvip is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1032742 Review #1032742 is a subjective opinion of poster.
Service
Bookvip Vacation Package
Reason of review
Good quality

Hi, Wards here! We just finished our vacation in Acapulco, booked with BookVIP! We thought is was too good to be true, thought it was a scam, but we were wrong!

The staff at the Mayan Palace Acapulco are the warmest people on Earth. While our Spanish is minimal at best every person greets you with a smile and covers their heart so you never feel a communication gap. Hector the bellman was such an attentive and accommodating help to us. You need to stay here!!! Thanks again BookVIP!
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Bookvip is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1032740 Review #1032740 is a subjective opinion of poster.
Service
Bookvip Vacation Package
Reason of review
Good quality

We got a great deal at BookVIP.com!

As far as a family resort goes, this place will not disappoint!! We had come here 2 yrs ago and had a wonderful time. We were so happy with the addition of a water park for big kids and it was a blast! One out favorite parts of this resort is the fact that you are surrounded by nature, and the daily Xcalacoxo experiences and shows are incredible and something your not going to find at other resorts. When I travel to other countries I love to learn about and enjoy their culture, customs and music and thankfully this resort provides all of that! We swam in the Cenote and the lagoon , planted trees, learned about survival skills in Sandos Survivor and to top it off, my son got to open the Fire of Life Mayan ceremony which is something I will never forget! Thank you to all the wonderful staff.... Especially Brenda, Jesse and Moses!
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Bookvip is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1012624 Review #1012624 is a subjective opinion of poster.
Service
Bookvip Vacation Package
Reason of review
Good quality
Bookvip's reply to:

Bookvip - Vacation Package Review

Thank you for sharing your experience.

We appreciate hearing from satisfied customers such as yourself and we look forward to helping you plan your next vacation.

BookVIP has thousands of happy travelers every week, and has more video testimonials from happy customers than any other travel website in the world. Please refer to http://bookvipreviews.com/.

Please call 888.845.0602 if you would like to add your own video testimonial to the thousands of other happy travelers we have served.
ID
#991754 Review #991754 is a subjective opinion of poster.
Service
Bookvip Vacation Package
Reason of review
Good quality

We LOVED Grand Sirenia all-inclusive resort in Mayan Riviera, Cancun! Book VIP made the process seamlessly easy, and the resort is beautiful, and they treated us like kings!

It was very windy throughout our stay so we didn't spend as much time on the beach as we had wanted, but the pools were so great we didn't really care. Wait staff continually came to take drink orders; food always available, and excellent! Every evening there was a musical show that was surprisingly good, and the new SkyBar had live entertainment and dancing as late as people wanted to stay.

The only negative I can think of is due to the design of the building (which is an award-winning design for eco-friendly and hurricane-safe) when people came back from the SkyBar at 2am the sound echoes through the halls- even though they are open to the air. Otherwise I can't think of anything I didn't like!

Everything about the trip has been just fabulous. BookVIP.com you can NOT go wrong!

When my wife and I arrived at Villa del palmar, Edgar was there and ready to help up check in and find our room. The room was very clean and in good standing order. We didn't spend a lot of time in the room other than to sleep. The pools are great, and we really enjoyed the taco bar and breakfast buffet. . We did do a lot of drinking, so the all inclusive wasn't a good option for us. The location is amazing. Right on the beach and a short walk from downtown and the marina too. You can take a cab to downtown for $9. They have several activities too. I would highly recommend this place.
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Bookvip is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#992357 Review #992357 is a subjective opinion of poster.
Service
Bookvip Vacation Package
Reason of review
Good quality
Bookvip's reply to:

Bookvip wants to change my hotel after payment.

Dear Gary,

We appreciate the opportunity to address your concerns.

Our promotional packages are amazingly affordable because the participating resort provider is paying for the 77% discount, in exchange for your time during a 90-120 minute preview of the resort. The preview is designed to be fun and informative.

To ensure that these rooms are available to the customers for whom they were intended, the participating resort provider – not BookVIP - sets forth certain eligibility requirements.

All requirements can be viewed on our website under the Terms and Conditions tab located on every resort offering page.

The Terms and Conditions are reviewed with the customer during the sales call and the customer must agree to them in writing by electronic signature, before any reservation is final and the travel dates sent to the resort.

The Reservation Details are clear and concise and include any additional taxes and/or resort fees which may be asked by a particular resort – including the deposit you reference.

Unfortunately, you refused to cooperate with the resort during the VIP Welcome Call and the resort is unable to honor your discounted promotion package.

Because you have not responded to our many attempts to reach you to offer alternative resort options, your reservation has been cancelled and refunded.


We have an A+ rating with the Better Business Bureau, send over 100,000 people on vacation per year and have more customer video reviews than any other travel site: http://bookvip.com/sitereviews.

ID
#989556 Review #989556 is a subjective opinion of poster.
Service
Bookvip Vacation Package
Reason of review
Not as described/ advertised

bookvip.com doesn't tell you when advertising vacation package until after payment that you have to listen to a 3 hr timeshare presentation and if you decline, they will switch hotel on you. i booked a week at san cabo Mexico at the sandos finisterra for july 25th 2017 and they want to now switch hotel because i decline to listen to a 3 hr presentation to buy a time share that I'm not interested in.

also after payment they tell you they will put a $1500 charge hold on your credit card at check in. also they mislead you that you can pay now and you have 12 months to choose your date like its guaranteed, but after you pay, then they tell you if the dates are still available.

BookVIP.com Made Everything So Easy

I travel a lot and really fell in love with this resort because the staff was truly outstanding! I wish that I could recall the names of everyone who made our stay amazing. By upgrading, having access to a butler was mind-blowing - Patrick and his right-hand woman butler (so sorry I can't recall your name) added a level of VIP treatment that will encourage me to return to the resort that's for sure! The rooms were comfortable but the ocean front view trumped it all -- relaxing on the balcony during the day & listening to the waves each night was worth the price! Loved the bathroom/shower too!!! Food was good but the drinks were even better. Back to the awesome staff - so many enhanced my experience at this resort...Renee (guest front desk - congrats on your baby), Sabrina (entertainment), Roan (photographer), my massage therapist (by the way the body scrub/massage is AWESOME), Klaron (beach/safety), countless bartenders, housekeeping, and restaurant staff members -- I was showered with so much genuine caring for my well-being during my stay at Sunscape Cove! Counting down to my next visit! Ya mon!
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Bookvip is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#976425 Review #976425 is a subjective opinion of poster.
Service
Bookvip Vacation Package
Reason of review
Good customer service

We Are So Glad We Booked Through BookVIP.com

We have gone to mexico for a work vacation the last 10 years and have stayed at all kinds of resorts. This by far was the nicest resort we ever stayed at before. We stayed her in the beginning of December 2016 and it was wonderful. The resort is beautiful and has lots of pools to enjoy. The food was good and I loved the 24 hour room service. The staff was all very friendly. My favorite person was Hermes the Bellboy he was great!! We asked him a question the first day we were there and he was so helpful and he remember us and every time he saw us he would go out of his way to talk to us. Great Place to stay.
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Bookvip is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#976428 Review #976428 is a subjective opinion of poster.
Service
Bookvip Vacation Package
Reason of review
Good customer service

BookVIP.com Took Care Of Everything

We have enjoyed our stay at Silversands. The staff, every last one of them, are friendly and always willing to help. Nonstop entertainment ranging from water sports, dance lessons with Emmanuel, Spanish lessons, nightly theatre shows, movies and the house band that plays a great mix of music. The grounds are well maintained. The food is amazing, the French onion soup was so cheesy, shrimp tempura marvellous, breakfast buffet is amazingly incredible. Our room is gorgeous so what else can I say, we loved Silversands.
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Bookvip is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#976427 Review #976427 is a subjective opinion of poster.
Service
Bookvip Vacation Package
Reason of review
Good customer service

We're very excited to be at this beautiful resort. We came on a fantastic package from Bookvip and I would absolutely use them again to travel in the future!

From the minute we walked in the service and attention to detail was superb! Everything was clean and all of the staff were polite and happy. I had a one bedroom on the 8th floor with a great view. The balcony hammock was an added bonus. The restaurants were great. Far enough away from the crowded hotel district to enjoy a relaxing stay. Even the resort preview for membership was enjoyable. I recommend this hotel highly and will return
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Bookvip is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#951403 Review #951403 is a subjective opinion of poster.
Service
Bookvip Vacation Package
Reason of review
Good quality

Bookvip - Kranthi Puppala- Orlando Vacation

I had booked my vacation with bookvip.com. I would say this was really amazing experience with bookvip. This was hassle free hotel booking with no surprises. I would say this was greatest vacation I ever had. Customer service is awesome, so great guys with positive attitude. Good part of this is very affordable rates - we cannot even imagine about these. Hotels they have tie-ups are awesome with good location views, free shuttle to theme parks, free breakfast and ofcourse great services. I see lot of people , booked their vacation with bookvip and personally i did chatted with them and heard lot of positive reviews. I would strongly recommend bookvip.com to book vacations- you will feel the difference.
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Bookvip is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#942459 Review #942459 is a subjective opinion of poster.
Service
Bookvip Vacation Package
Pros
  • Prices
  • Services
Reason of review
Good quality

Enjoying the magnificent view, food, culture, thanks to BookVIP - everything is magnifico!

We came to Breathless to get away and we had a wonderful time! The staff and E team were excellent!! We love going to the shows at night and the pool parties during the day! The food in the restaurant is amazing!! We owe this all to BOOKVIP fro making it happen!
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Bookvip is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#931879 Review #931879 is a subjective opinion of poster.
Service
Bookvip Vacation Package
Reason of review
Good quality

Thank you BookVIP For An Amazing Experience!

The Krystal Cancun hotel is absolutely amazing , food is good rooms are clean. Like to thank "LALO" OR EDUARDO for being very professional and kind and all the rest of the staff from the activities station by the pool area. They made the experience much better. Also Nina and Frida were very kind and fun. If you go there look for them! They are nicest group of people we met in CANCUN !! We will miss you guys Thank you for a great experience in CANCUN. There's nothing bad about this place. This hotel and location is AMAZING!! Also front desk manager MIGUEL was very helpful and kind. Hopefully not forgetting anyone there. Thank you BookVIP for an amazing vacation!!. I will recommend this place to all my friends and family.
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Bookvip is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#931878 Review #931878 is a subjective opinion of poster.
Service
Bookvip Vacation Package
Reason of review
Good quality

We just finished awesome week at Dreams Riviera Maya..Definitely BookVIP way to go

We went to Dreams on one of those "preview/sales" promotions with BookVIP. We got a SMOKIN deal and decided to go and try it out. We were gonna do the "couples only resort" but opted to try this one to see if we can take the kids in the future. So, I will break it down a little. Room was awesome. Jacuzzi in the room and almost all rooms have an ocean view. Bed was soft and drinks were always in the fridge. Staff was AMAZING!!! Everyone we talked to was super available to help. We asked Our house keeper for something and she asked if she could use our phone and called the direct number for them to bring it up immediately. For the meals the staff was great. We ate breakfast in the "adults" restaurant section and it was well worth it. Our waiter was Santos and every day and he had our drinks ready for us when we walked in, every time. He was always very gracious and would come up to us like we were his family. The day we left he said, "please come back home. We are always waiting here for you with open arms!" Amazing!!! Food was fabulous. This is our 3rd all inclusive and it was the best food we have had at all 3. I wouldn't say great food, but there were several restaurants and each had somethings that were very tasty!
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Bookvip is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#926308 Review #926308 is a subjective opinion of poster.
Service
Bookvip Vacation Package
Reason of review
Good quality
Bookvip's reply to:

Bookvip - Disappontment

We appreciate the opportunity to address your concerns.

We are sorry that your travel dates could not be accommodated by the Krystal Cancun Resort and that we did not have any alternative resort options to offer you due to the short timeframe before your scheduled check-in date (5 days).

That being said, please note that your trip was cancelled and 100% refund issued within 24-hours of being notified of same.

All of our amazingly affordable promotions are sponsored and subsidized by the participating resort partner and we recommend for all our packages you do not book last minute.

The resort updated their calendar two days after you made your reservation and discovered the demand for the promotional package was higher than expected and exceeded their allotment on your requested travel dates. When that happens, reservations are honored on a first-come, first-serve basis which is we recommend you dont book within one week of travel.

As the booking company, BookVIP was put in the position of being the bearer of the bad news as well as the recipient of your complaint.

BookVIP has thousands of happy travelers every week, and has more video testimonials from happy customers than any other travel website in the world!

James Colligan
Owner
BookVip.com / Resort Vacations International
james@bookvip.com
ID
#914201 Review #914201 is a subjective opinion of poster.
Service
Bookvip Vacation Package
Reason of review
Not as described/ advertised
Preferred solution
Full refund

I made reservation to Cancun through Book VIP for 25th years anniversary. They confirmed my reservation right away and I received another email after 2 days about urgent matter about my reservation and asked me to call customer service which is called them and found out hotel is overbooked and cancel my reservation 3 days before my flight.

This company is scam and not trustable. I don't know how can I find room 3 days before the flight time. my credit card charged right away and don't know when will be the refund.

they hold the money which I can not book another hotel. This was big mistake and I hope no one does the same thing