Bookvip's reply to:

Bookvip - Hawaii

Dear Lisa,

Thank you for your feedback.

We apologize as we had a system update when your travel receipt was being sent out. Another copy of your travel receipt has been sent to your email address.
Please call 888-585-9828 when you are ready to book your travel dates and finalize your reservation. After your dates have been booked and sent to the resort, you will receive a final confirmation from the resort.

We have an A+ rating with the Better Business Bureau, send over 100,000 people on vacation per year and have more customer video reviews than any other travel site: http://bookvip.com/sitereviews.

James Colligan
Owner
Resort Vacations International/BookVIP.com
James@bookvip.com
Author
Service
Bookvip Vacation Package
Reason of review
Pricing issue
Review #1092967 is a subjective opinion of poster.
0 comments

I just received 5 days in Hawaii I had to pay a taxes and fees pay $50 also to have my room updated to Oceanfront View and I did not receive a email confirmation

Bookvip's reply to:

Bookvip - Bad Experience

Dear Elizaphan,

We appreciate the opportunity to address your comments.

Above all else, providing excellent customer service is our main goal and all of our customer service agents are highly trained and qualified. We apologize for any stress caused by the manner of communication of the representative you spoke with.

The reservation information you reference in your review (and which you previously provided to BookVIP) is Now Sapphire Resort’s retail hotel package that includes 2 kids for free – at a cost of $1768.70. The price of the package you purchased from BookVIP cost was $585.98 for 2 adults – a savings of over $1,000!!! If you had agreed to pay the additional $345 for your daughter, you still would have saved over $800!

The vacation packages offered by BookVIP are amazingly affordable because the resort partner is paying for 70% of the cost of these promotions.

Due to the limited number of packages available, the resort partners set forth certain eligibility requirements to ensure that the packages are enjoyed by the guests for whom they are designed.

As the booking company, BookVIP must ensure that all guests are eligible for the promotional packages before reservations are made and sent to the participating resort provider.

The Reservation Details, which clearly state all details concerning rescheduling, penalties and refund policy, are reviewed during the sales call. The customer must then agree to the Reservation Details via electronic signature before the booking is finalized and dates sent to the resort.

As clearly stated on the website and reiterated by the sales representative you spoke with, the promotion you purchased is offered to married / cohabitating couples and includes children under 2 years old. An additional charge is incurred for children over 2 years old.

All the Terms & Conditions of the offer are listed at the bottom of each web page as they are slightly different for each. The reason why we have over 3.6 Million Facebook Likes, more customer video reviews and sent over 100,000 thousands of people on vacation this year alone is because we are the worldwide leader in promotional packages - that's our specialty. If you meet the resort's requirements and agree to attend the resort preview, you will receive the promotional rate

James Colligan
Owner
Resort Vacations International/ BookVip.com
James@bookvip.com
Author
Service
Bookvip Vacation Package
Reason of review
Return, Exchange or Cancellation Policy
Loss
$685
Preferred solution
Full refund
Review #1085716 is a subjective opinion of poster.
0 comments

This all started with me receiving a text saying that I had won a free vacation package at the Mayan Palace resorts, and when I called I was told that my dates were not available. I was then told of the 25% discount I would receive off any other deals since I had won the "sweepstake" but that I first of all had to pay $99.99.

I chose a Bookvip vacation package with Diamond resort, and on the resorts site (Now resorts) they had a promotion that says "kids 12 and under stay free", while Bookvip's site says 2 and under stay free. Before booking the vacation package I told the rep my daughters age (5) and that I had called the resort and they told me of the promo package which was to commence on the day of my vacation. I called the resort about 4 times and even printed out the promo page. However when I called today (less than 24 hours later) the resort stated that they will not honor it since is was through Bookvip at the end this package would have added a $65/ day charge for my 5 year old and a $25+/-/day charge for gratuity making my vacation package which was advertised at 599 for 5 nights + an additional $99.99 for taxes go up to $1,135 (i.e.

685.99+ 450 (for extra resort charges for child and gratuity) The resort staff then said that since it was still within 24 hours I would not be charged a penalty so they transferred me back to Bookvip I 1st of all spoke with a rep called Fil who told me that all he needed to do was confirm that my purchase was within 24 hours to cancel. Fil then transferred me to speak with Hector after he had confirmed the time of purhcase. Hector looked up the information (the Resorts promo) and told me that he sees no reason why I should not be given the discount then he put me on hold to call the resort. When he got back he changed all what he was saying, that I should have read the terms and conditions or opted for insurance.

I told him that insurance was not given to me as an option and by the way there was no way to view the T & Cs until you click you accept, and that I thought was not right. I also told him that the rep (Jason) who sold me the package was aware of the promo and had told me that I would need to follow up with the Resort. Hector sent me an email saying this is my ip address from where I agreed to the agreements, I asked him to listen to the conversation that I had had with Jason the previous day and he was well aware of my daughter's age and to listen to all the other details. I was later sent an email and I called and they told me that they will not issue me a refund that however I would my money will be given to me as a bookvip credit that can be used for a later booking (no mention of any penalty).

I called later to redo my vacation package for another resort and Cler confirmed with me that I had my money refunded as a credit (no penalties indicated) and she told me she would email me options of what they have available for my dates. But instead she emailed me the same one she had told me about online which I was not interested in. I called back again to try and get information of available deals after and I spoke with someone called Robin who was not so nice and she then proceeded to tell me that by the way she would be penalizing me for cancelling. At this point I had just about had it.

1. No consistency with information shared or from one rep to another 2. Not polite 3. On their website for this particular resort says cancel up to 7 day prior and my vacation is more than 7 days away.

4. Clicking a link to unknowingly accept T & Cs which you have not seen or not made aware of. 5. I was not given a 25% discount as promised 6.

The whole package ended up costing about the same as other regular sites.

7. Unfair practice.

Testimonial
0 comments

Bookvip - Babymoon in Puerto Vallarta, Mexico!

Hola from Puerto Vallarta, Mexico! We're here on our baby moon!

We're celebrating the birth of this beautiful little baby! We're in the most beautiful Belaire Collection Resort! Look at how beautiful this area is! We got it through BookVIP.com!

We saved almost a thousand dollars! And we didn't even wanna leave the resort the whole time. We thought we were gonna go everywhere in Puerto Vallarta and we stayed here the whole time! The whole time - we did!

It's so beautiful and relaxing. Amazing spot is the infinity pool back there, the beach is wonderful, the people here are amazing. Love this spot! Definitely we're gonna come back.

Yes!

Go to BookVIP.com, you'll save so much money! And you'll stay in a place like this!

View full review
Author
Service
Bookvip Vacation Package
Reason of review
Good quality
Review #1073732 is a subjective opinion of poster.
Testimonial
0 comments

Bookvip - Amazing Views in Cabo! We Love!

Hi, we're here in Cabo! For our vacation we went through BookVIP and we saved about $150 a night!

And we love Cabo and we love everything about our vacation; the customer service, the resort, everything we've been able to do, the amazing views! We did a glass bottom boat tour. That was a lot of fun! But we're sitting here on our balcony and it's one of the best things just sitting here and watching the ocean overlooking our resort.

It's been wonderful.

Sitting on the beach if probably our favorite thing to do too. So go through BookVIP - it's awesome!

View full review
Author
Service
Bookvip Vacation Package
Reason of review
Good quality
Review #1073734 is a subjective opinion of poster.
Testimonial
0 comments

Bookvip - We LOVE Tahiti Village in Las Vegas!

Hey, so here we are doing a little review for Tahiti Village Resort. It was awesome.

It was a great time. We were here 3 nights, 4 days, and it was a good, good time. We just wanna thank BookVIP.com for giving this opportunity to us and we just wanna say that the presentation here at Tahiti was awesome. People treated us so nice.

The staff, everything, you know. So we're very, very happy with our state. So we totally recommend it - 100%. It was a good time that we had here in Las Vegas!

Alright so thank you guys! Thank you so much!

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Author
Service
Bookvip Vacation Package
Reason of review
Good customer service
Review #1073733 is a subjective opinion of poster.
Testimonial
0 comments

Bookvip - Excellent Experience

We booked a trip to Mexico for January 2017 and had an excellent experience! While the stay did cost $200 more than the advertised price (due to taxes and resort fees), we felt we got an excellent deal on an all inclusive resort with a very nice kitchenette room, in a resort located directly on the beach with several restaurants to choose from.

Customer service was completely up front and honest, and very easy to work with over the phone or by email. We had a last minute flight delay due to bad weather and customer service was easy to reach, as well as very accommodating in pushing our reservation back by one day. At the last minute our plane was able to ***, and I easily called back and the reinstated the original reservation.

The "90-minute presentation" was more like half a day with travel time, breakfast, etc., but more than worth the amazing vacation deal we got. I would gladly book with BookVIP again.

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Author
Service
Bookvip Vacation Package
Reason of review
Good customer service
Review #1054515 is a subjective opinion of PissedConsumer1054515.
Testimonial
0 comments

We wanted to thank BookVIP for amazing trip to Costa Rica where we saved over $1500

Secrets Papagayos is a wonderful intimate village. The staff is first class and offer excellent service.

The food is very good. The views are great and the water is welcoming. Eduardo was our concierge assistant and he helped us in every way. The stone massage at the spa was the best I have ever experienced.

We loved Seafood Grill and the Italian restaurant, Portofino's. The bar offered couches to read and to relax and good drink service. The gift shop was worthwhile and found some good sales.

The coffee shop and the staff were wonderful and it was fun to have a coffee and Bailey's on vacation. I would return here for total relaxation and pampering!

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Author
Service
Bookvip Vacation Package
Reason of review
Good quality
Review #1032742 is a subjective opinion of poster.
Testimonial
0 comments

Hi, Wards here! We just finished our vacation in Acapulco, booked with BookVIP! We thought is was too good to be true, thought it was a scam, but we were wrong!

The staff at the Mayan Palace Acapulco are the warmest people on Earth. While our Spanish is minimal at best every person greets you with a smile and covers their heart so you never feel a communication gap.

Hector the bellman was such an attentive and accommodating help to us.

You need to stay here!!! Thanks again BookVIP!

View full review
Author
Service
Bookvip Vacation Package
Reason of review
Good quality
Review #1032740 is a subjective opinion of poster.
Testimonial
0 comments

We got a great deal at BookVIP.com!

As far as a family resort goes, this place will not disappoint!! We had come here 2 yrs ago and had a wonderful time.

We were so happy with the addition of a water park for big kids and it was a blast! One out favorite parts of this resort is the fact that you are surrounded by nature, and the daily Xcalacoxo experiences and shows are incredible and something your not going to find at other resorts. When I travel to other countries I love to learn about and enjoy their culture, customs and music and thankfully this resort provides all of that! We swam in the Cenote and the lagoon , planted trees, learned about survival skills in Sandos Survivor and to top it off, my son got to open the Fire of Life Mayan ceremony which is something I will never forget!

Thank you to all the wonderful staff.... Especially Brenda, Jesse and Moses!

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Author
Service
Bookvip Vacation Package
Reason of review
Good quality
Review #1012624 is a subjective opinion of poster.
Bookvip's reply to:

Bookvip - Vacation Package Review

Thank you for sharing your experience.

We appreciate hearing from satisfied customers such as yourself and we look forward to helping you plan your next vacation.

BookVIP has thousands of happy travelers every week, and has more video testimonials from happy customers than any other travel website in the world. Please refer to http://bookvipreviews.com/.

Please call 888.845.0602 if you would like to add your own video testimonial to the thousands of other happy travelers we have served.
Author
Service
Bookvip Vacation Package
Reason of review
Good quality
Review #991754 is a subjective opinion of PissedConsumer991754.
0 comments
4.6
Details

We LOVED Grand Sirenia all-inclusive resort in Mayan Riviera, Cancun! Book VIP made the process seamlessly easy, and the resort is beautiful, and they treated us like kings!

It was very windy throughout our stay so we didn't spend as much time on the beach as we had wanted, but the pools were so great we didn't really care. Wait staff continually came to take drink orders; food always available, and excellent! Every evening there was a musical show that was surprisingly good, and the new SkyBar had live entertainment and dancing as late as people wanted to stay.

The only negative I can think of is due to the design of the building (which is an award-winning design for eco-friendly and hurricane-safe) when people came back from the SkyBar at 2am the sound echoes through the halls- even though they are open to the air. Otherwise I can't think of anything I didn't like!