Bookvip's reply to:

Bookvip - Book VIP Bait and switch

All of our special promotional packages are based on availability. On certain holidays like Christmas & peak season/March the promotional packages were no longer made available at this hotel. Since we could not provide you with your preferred travel dates we immediately issued you a full refund within 24 hours of your purchase. Additionally, we are going to give a complimentary stay at this hotel for alternative dates for the inconvenience.

We have an A+ rating with Better Business Bureau, send over 100,000 people on vacation per year and have more customer video reviews than any other travel site. http://bookvip.com/sitereviews

James Colligan
Owner
BookVIP.com/Resort Vacations International
407.394.6675

See more at https://www.bookvipreviews.com/so-in-follow-up-20151204744896.html
Author
Location
Quakertown, Pennsylvania
Service
Bookvip Vacation Ownership
Reason of review
Not as described/ advertised
Loss
$700
Preferred solution
Deliver product or service ordered
Tags
  • Book Vip Bad Review
Review #726627 is a subjective opinion of poster.
0 comments
1.0
Details

I stumbled upon the website for Book VIP which sells resort rooms for less if you agree to a timeshare presentation. The deal was good, so I purchased a stay for 3 nights at the Hollywood Beach Resort in Fort Lauderdale and called to book my dates.

The dates I originally wanted were booked, so I booked 3 nights in March 2016. Imagine my surprise when I started getting emails to call them.

When I did, this company said they made a mistake and did not have dates available in March and wanted to send me to a *** Ramada instead! This is the oldest trick in the book, and certainly illegal!

Bookvip's reply to:

HORRIBLE EXPERIENCE>> DO NOT USE BOOKVIP>COM

Thank you for sharing your experience with us. We appreciate all feedback and would reach out to you personally if it were possible but this was posted without any contact information.
There are is only one unlikely scenario in which a qualified "confirmed" reservation would later be rescinded, which puts BookVIP, as the booking company, in the uncomfortable position of bearing bad-news to the guests. However, if we werent able to find a suitable alternative, you would be refunded 100%.
As you can imagine, these promotions sell like hotcakes and as a result, every once in awhile, the participating resort discovers that the rooms have been over-booked. Therefore, the reservations are honored on a first-come, first-serve basis.
The resort partner is paying the 70% discount on your behalf when you meet the qualifications they set forth for these promotions. All qualifications, as well as any additional resort fees, taxes, and/or deposits which may be required by any particular resort are reviewed with each guest during the sales call - and are clearly stated, in writing, on the Terms and Conditions, which must be reviewed, agreed to, and accepted by all guests before the reservation can be finalized and forwarded to the resort.
BookVIP has thousands of happy travelers every week, and has more video testimonials from happy customers than any other travel website in the world!
James Colligan
Owner
BookVip.com / Resort Vacations International
407 394 6675
Author
Location
San Dimas, California
Service
Bookvip Vacation Ownership
Reason of review
Poor customer service
Loss
$600
Review #676802 is a subjective opinion of PissedConsumer676802.
0 comments
1.0
Details

I booked a trip. was very excited to be able to take advantage of a great deal and looked forward to buying timeshare in a gorgeous location.

The first time I booked I got a call back and confirmed the trip from the hotel themselves. I then 2 days later got a email from BOOKVIp that they could not accommodate my reservation anymore. Since I was withing cancellation dates I canceled and demanded an expedited refund.

I then tried again the following week and the Dates were "blocked" they said.

SO fine I decided to move my trip out one week to stay at the resort I originally wanted. I then booked again. Got a call back. Confimred my reservation..

. so I finally booked my flight. Three days later got a call and an email and a text that they would not be able to accommodate my trip!! I was hoping to get a call from management but never did.

The "supervisor" said she would take care of it but convemniently waited past the cancellation period to tell me she couldn't accommodate me in any way.

WHAT A JOKE!!! BEWARE< you get what you pay for.

Resolved
Bookvip's reply to:

Bookvip - Book Vip Makes Error in Our Reservation - Resolved

Dear Ms. Amidzich,

Thank you for your valuable feedback as I received your email last night and responded immediately. I am glad we were able to resolve the issue to your satisfaction. As I explained, your original reservation was never cancelled, however, under the special program we are not allowed to transfer resorts once the reservation is confirmed. I pride myself in BookVip offering the most discounted vacation packages and having an A+ rating Better Business Bureau for our customer service. We appreciate your business as well as your brother in law who had used us in the past and had recommended us. We wish you a great vacation!

We will send over 300,000 families on dreams vacations alone this year! We have more actual customer video reviews than any other travel site. http://bookvip.com/sitereviews As a rapidly growing company we are not always perfect, however, I can be contacted directly at Jame@BookVip.com to resolve any issue or you can our call customer service call customer service 24/7 at 888 845 0602. Thank you
Author
Location
Hoboken, New Jersey
Service
Bookvip Vacation Ownership
Cons
Having my reservation cancelled, No refund, Company phone calling service, Put on long hold
Reason of review
Reservation to resort cancelled, BookVip not refunding airline change flight fee-even though cancellation was an error on the BookVip agent's part.
Loss
$400
Preferred solution
Full refund
Review #639132 is a subjective opinion of poster.
0 comments

This is a message I sent James, who on this site has identified himself as one of the BookVip owner's.

My boyfriend and I booked a vacation to Playa del Carmen for May 31-June 7. We received the confirmation for the Secrets Capris Rivera Maya. Two weeks ago we inquired about changing the hotel to Secrets Silversand. The BookVip agent confirmed that we would be able to make the change and we paid an additional $116 to do so.

We received a direct confirmation from Secrets Capris Rivera Maya (when we originally booked it) but not from Secrets Silversand. I called the reservation line today to confirm everything was ok. To my dismay the phone operator informed me the previous BookVip agent had cancelled our original hotel reservation and never made the change; supposedly he was new and this is why he made this mistake.

Our flight's have already been reserved and cannot be changed without us paying a $400 change flight fee.

I understand businesses make errors. I'm ok with that. What concerns me is the fact that BookVip's standard policy in situations like this is refuse to take ownership and offer a simple remedy to ensure best customer quality service. Instead every BookVip agent I speak to is able to acknowledge this company's mistake but offer no solution to compensate the customer. Why do we have to pay money out of pocket for a mistake that BookVip made? Sounds like terrible business ethics.

I find this quite disturbing. Perhaps you have such a successful business that BookVip is perfectly ok with screwing people?

We did our part and BookVip reservations hotline made several errors. BookVip could rectify the situation, however, is choosing not to.

I supposed going viral with this or trying to get the local tv news to investigate BookVip is of no interest to you?

I look forward to hearing from you.

Suzanne Amidzich

201 424 3735