Reply by Bookvip

Dear Mr. Shaw,

I am glad we were able to resolve the issue to your satisfaction as your reservation was never cancelled. The reason we had an issue is because you had booked two promotional packages with the same resort company for 2 different locations which is not permitted in terms & conditions. The reason why the rooms are up to 80% discounted from the retail rate is because the resort is subsidizing the room in exchange for your time during the resort preview. Each customer must meet the terms & conditions which is set forth by the resort and we go over with customer. Each customer signs the terms & conditions. As we explained, the sponsoring resort does permit a person take the presentation twice in 12 months. I pride myself in BookVip offering the most discounted vacation packages and having an A+ rating Better Business Bureau for our customer service. We wish you a wonderful vacation!
We will send over 300,000 families on dreams vacations alone this year! We have more actual customer video reviews than any other travel site. As a rapidly growing company we are not always perfect, however, I can be contacted directly at to resolve any issue or you can our call customer service call customer service 24/7 at 888 845 0602. Thank you
Newport, Kentucky
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Reservation Cancelled the day before vacation started due to over booking

Reason of review: Not as described.

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