FRAUDULENT. I booked and paid for a trip to Turks and Caicos, as well as paid for my flight which was just over $700. When I called to confirm the reservation, as the screen asked me to do so AFTER I paid, input all of my private information and gave them my credit card, I was asked arbitrary and discriminatory questions.
I spoke to two different customer service representatives. One was Denise and the other hung up on me when I asked for her name...
The hotel they are offering this deal to is One on Marlin. This is the only hotel I've encountered which doesn't have a concierge who answers the phone.
After you provide bookvip.com with your address, personal information and credit card, you have 15 minutes to call and confirm your reservation.
They ask arbitrary questions such as "are you married?" "Are you seeing anyone?" "Do you have proof of cohabitation?". When I told them that these questions seem odd, each representative gave me a different answer. The first representative told me I had to wait 2 weeks but then let me sign up for NEXT week. The other representative put me on hold while she contacted whoever it is they contact (when I asked for a name she told me it was her calendar - who calls and contacts a calendar?)
Despite the fact that I paid, I was told I didn't meet their qualifications by the first representative - who by the way nearly ripped me off. For the record, the "promotion I purchased was for $149.00. This is how the conversation with representative one went:
Rep 1: Your total after tax is $264.48
Me: how much?
Rep 1: $264.48
Me: what? That's nearly a 50% tax.
Rep 1: sorry, my mistake, it's $230
Me: What percentage is the tax
Rep 1: oh sorry (again!!) your total is $172.84
Then she went into ridiculous questions about my marital status. I'm in my 30's, paid the promotion as advertised. I asked her for her name. She hung up on me.
So I call back. I'm put on hold once again while she checks if the dates I chose were still available (apparently the 'two week waiting period were not in her handbook'). She was kinder than rep one. She gave me her name - Denise and her supervisor is Lex. Ida is the night supervisor this evening. Ida is conveniently in a meeting at the moment.
BOOKVIP IS A SCAM. STAY AWAY. Reporting this to the BB
Screenshot of their "promotion" is attached. No mention of needing to be married. Unethical firm and should be shut down for discriminatory and fraudulent practices.