Reply by Bookvip

Dear Ms. Gadson,

We appreciate your taking the time to share your experience.

Because these vacations are prepaid to the Resort in the name of the guest when booked, we have a limited period of time within which we are able to issue refunds ( which is 7 days from purchase as stated very clearly on website and Terms and Conditions of purchase).

You were past the refund period by over 120 days when you contacted us to to cancel your package and demand a refund. Even though we had no obligation to refund you, we did make an exception and honored your request prior to this written complaint. Your vacation package was cancelled and refund was issued for the total amount paid (without any penalties).

We apologize if you have not yet received your refund. Please check with your banking institution. We will look into the situation and correct it if the fault is on our end.

Best regards,
James Colligan
Owner
BookVip.com / Resort Vacations International
407 394 6675
Author's
East Hampton, Virginia
1.6
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Exchange, Refund and Cancellation Policy
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0 comments

I booked a reservation for Festiva Resort in Orlando and when I tried to cancel I was told all they could do was open book my reservation.The customer service reps are rude as he'll.I tried to get my money back and got an email saying they would refund within two weeks and nothing.This is a scam reservation company so BEWARE DO NOT BOOK ANYTHING WITH BOOK VIP OR TRIP DEPOT.

Reason of review: Pricing issue.

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