Reply by Bookvip

Mr. Bennett,

Thank you for your valuable feedback as we take customer issues very seriously. I pride myself in BookVip offering the most discounted vacation packages and having an A+ rating Better Business Bureau for our customer service. The reason we can offer packages 70% off the retail rates is because the resorts subsidize the cost of these discounted vacations in exchange for your time during the resort preview. The resort verifies each reservation before issuing a confirmation number as the resort is paying for the cost of the discounted vacation. In doing the verification for special promotion to Sonesta Suites you placed on 3/10 for 3/30, the resort discovered they did not have any more 2 bedrooms at the special promotion due to spring break so you were promptly refunded on Date/Time: 03/16/2015 11:20:32 AM EDT Transaction ID: 2616319394 Transaction Type: Card Refund Amount: -179.00 We do recommend to if you plan to travel during holiday periods to book in advance due to availability

We will send over 300,000 families on dreams vacations alone this year! We have more actual customer video reviews than any other travel site. As a rapidly growing company we are not always perfect, however, I can be contacted directly at to resolve any issue or you can our call customer service call customer service 24/7 at 888 845 0602. Thank you
Ballston Spa, New York
Discounts and Special Offers
Price Affordability
Product or Service Quality

This company is a freaking nightmare!!!! No American receptionists and they billed my credit card and never made a single reservation

Reason of review: Problems with payment.

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