Reply by Bookvip

Dear Mrs. Moretta
Thank you for your feedback and I understand your frustration. I apologize we werent able to accept your business for the promotional package as the only way we as company make money is when you travel, however, the reason why the rooms are up to 80% discounted from the retail rate is because the resort is subsidizing the room in exchange for your time during the resort preview. Each customer must meet the terms & conditions which is set forth by the resort and we go over with customer. We do NOT set forth the terms & conditions which is listed on the bottom of each hotel page and in this case you lived to close in proximity to the sponsoring resort. However, we tried to find alternative resort but due to the short notice booking, they were sold out due to the holiday. Again, I understand your frustration, however, all of your comments are completely untrue. I pride myself in BookVip offering the most discounted vacation packages and having an A+ rating Better Business Bureau for our customer service. We wish you a wonderful vacation!
We will send over 300,000 families on dreams vacations alone this year! We have more actual customer video reviews than any other travel site. As a rapidly growing company we are not always perfect, however, I can be contacted directly at to resolve any issue or you can our call customer service call customer service 24/7 at 888 845 0602. Thank you
Atlanta, Georgia

I would have to say don't waste your time unless you can change your reservation several times! I picked my 1st reservation and it showed that it was good only to find out that I had to change the dates, I let the agent tell me the dates that were available and changed the dates and was told that my reservation was done got the email and all looked good.

Wrong! Received a text message telling me to contact them and not only were my dates not good anymore they said that I would have to change locations! I would never recommend this company. I have been on vacation at discounted rates to listen to the presentation and have bought into a vacation/timeshare and have never had to go through this!

We were really looking forward to going and checking out the property and was interested in trying to buy into a program close to home but still far away enough to feel like a vacation. Plus I have a big family that lives a several hours away and to have a place where I could have them visit me and all of us feel as if we were on vacation would have been great. I will still be checking out the place I was trying to book through but will go through a more reliable company.

I will look for a better and trustworthy company! Angry in TN

Reason of review: Not as described.

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