As an owner, I take customer feedback very seriously. Please contact me directly at James@bookvip.com. We are the largest provider of discounted promotional packages. The reason the vacation packages are up to 70% off is the resorts subsidize the cost of these discounted vacations in exchange for your time during the resort preview. The resort sets forth the terms of the conditions for the special promotional price. The resort verifies each reservation before issuing a confirmation number as the resort is paying for the cost of the discounted vacation. A majority of the issues occur when the resort finds the terms & conditions are being circumvented.
We already sent over 100,000 families on dream vacations in 2015 and are on track for 300,000 as we expand into Europe and Southeast Asia. We have more actual customer video reviews than any other travel site. Please go to http://bookvip.com/sitereviews to see BookVip customers review our service during their actual vacation. We are always looking to improve our service and have an A+ Rating with the Better Business Bureau.
Like any growing company, we are not 100% perfect and always working to improve and as an owner I will do everything to resolve any issue. Please contact me directly at James@bookvip.com or call customer service 24/7 at 888 845 0602.
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Number of Destinations
Product or Service Quality
All I have to say, is never again. I won a trip. Bull $&/!