Reply by Bookvip

Dear Larry,

We appreciate your feedback.

First and foremost, I would like to apologize for any inconvenience and stress resulting from the transportation issues you encountered during your vacation and for the lack of communication provided to you by our customer service representatives.

The Resort is responsible for arranging for the guest’s transportation from the airport and communicating with the guest. As the booking company, BookVIP has no control over that aspect of the vacation package but will certainly address the issue with the participating resort provider.

We have an A+ rating with Better Business Bureau, send over 100,000 people on vacation per year and have more customer video reviews than any other travel site.

James Colligan
Owner Vacations International
Philadelphia, Pennsylvania

It was the worst time ever they was soppose to have a Cab waiting at the airport and no cab and they ever suppose To emailed us a voucher for the cab and confirmations and but because they had the wrong email address we had to pay 600$ more for my trip

Product or Service Mentioned: Bookvip Shuttle Service.

Reason of review: Poor customer service.

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